Juara Mutiara Resort

Booked 3 quadraple chalets..just a walking distance to the beach..breakfast and dinner at nearby cafe..delicious with reasonable price. Recommended 👌

August 2024: bitten by bedbugs in two different rooms, a seaview cottage and balcony room. When I inspected I found their shells were all over a pillowcase. HOW did the cleaning staff give me a room like this? This is simply not possible in a place that washes the sheets between customers, it looks like it hasn't been changed in weeks, so of course the problem is now soread out of control. I disliked this place for 10,000 other reasons, but this was the straw that broke the camel's back.

I have asthma, it's been hell. 1. I'm staying in the Deluxe Ocean View Room, and it fills with the smoke and the smell of burning trash and melting plastic every evening after 7, and continues until perhaps 1 AM. The building is sat at the lowest point on the beach in front of a sort of trash-filled depression that flows into the ocean at monsoon season (check the photo), and all the resorts burn their trash close by, and all the smoke pools into this room because the air conditioner has a big hole through to the outside wall, and the sliding glass doors have big whistling gaps. The small bathroom box fan does not help. I've already had a serious asthma attack, it's literally dangerous. 2. I had to leave the snorkeling tour early because despite asking multiple times how many people were going (they said 4; it was 20) and if it was nonsmoking (they said yes, it's nonsmoking when i bought the ticket, and again before i stepped on the boat), 3/3 staff members unapologetically smoked or vaped in my face the entire time, and taking their cue as permission, 3 guests started vaping and another 3 smoking, making it miserable for me, so i demanded to be dropped off at the next jetty. 3. A nonsmoking room just means you personally happen to not be smoking in it at this very moment. All the rooms are smoking, and almost all the customers here smoke, many of them the incredibly strong local stuff that's illegal in other countries and makes anyone in a 300m circumference think there's a brush fire nearby. instead of trying to curb this damage to their property (not to mention health hazard), they sell a large variety of these cigs at their minimart. just one kind of fruit per day, but 12 types of cigs! the garden is littered with literally thousands of cigarette butts they've never cleaned, again, just check the photo- that was just the 2 square meters in front of my cottage, multiply it by 20,000 . . . I have spent 5 years traveling in SE Asia, I realize people here don't believe air pollution, secondhand smoke, and lung disease are real. I always travel with 2 air purifiers, I'm always upfront about finding solutions with hotel staff . . . this place was hell and their constant gaslighting abominable.

I really enjoyed staying here. It was an excellent location by the beach, and the chalets were cool to stay in. The staff were friendly, pleasant and helpful too! It was interesting watching the monitor lizards and other island creatures strolling about too!

Overall unsatisfied with this accommodation. The sheets were very dirty when we arrived, when we asked for new sheets someone came to change them but the new ones were also dirty with crumbs and even hairs… The room looked like it was not cleaned at all, dust everywhere and the floor was gross. The bathroom had stains of previous visitours and even empty shower gell bottles. There were ants and bugs everywhere in the room and on the property. The restaurant was closed the first night we got there without explanation. The staff was not very helpfull or kind. They said there was a laundry service, but our laundry took two days and came back looking like it had not been cleaned at all. For all these problems the staff did not step up or try to find a solution. We paid relatively much if you take into consideration that all chalets were empty and considering our bad experience. Not worth the money in the slightest. Overall a bad experience and we recommend everybody to stay somewhere else.