We had booked directly at this hotel. This hotel in located near Chathram bus stand but in a narrow lane behind a popular jewellery show room - no parking whatsoever. People with cars (or even two wheelers) - give this hotel a miss. Even at the time of booking they made it clear that wifi would not be good. On arrival, the person at the front desk was busy on the phone and asked us to wait. Took a few minutes to check in. Handed us an AC remote and that was it. No person to help with luggage, no one to show how the controls in the room work etc. We had alerted them an hour before the arrival as it was a long trip and we were very tired. The room was not at all ready. No towels, no toiletries, no phone to call the front desk. You have to go in person for each and everything. He is always busy on the phone and makes you wait. He gave one towel grudgingly, though he knew we are two. Arrogant, uncaring attitude of the front desk guy spoiled our mood. Towels were worn and not in good shape - we decided to use our own. The room and bathroom looked clean, but there were cobwebs on the bathroom ventilator. The inside of the toilet bowl was filthy. Posting a picture here would be repulsive. There is only one plug point in the room for all your charging needs! If you need to switch on/off the lights, you have to get up from the bed - no controls on the headboard of the bed. Decent LED TV with a set top box and decent selection of channels. AC controls were not intuitive and takes some figuring out. Once done, the AC worked well and provided much needed relief from Trichy's sweltering heat. Bed was medium comfortable, pillows were lousy. What could have been a value for money hotel with good fittings etc is spoiled by poor service, poor design, cleanliness/maintenance and very poor guest relations. Avoid this place.
3 Ulasan