Hotel berhampiran Volcán Ololica (Tetepetla) ., Tlalpan

Un gran lugar para hosped****, la habitación muy amplia, todo limpio, el personal muy amable y eficiente. La vista desde la Terraza es muy bonita.

設施：酒店設施齊全！健身房，餐廳都有！ 衞生：酒店衞生乾淨整齊！ 環境：酒店環境優雅，周邊配套齊全，交通也很方便！ 服務：酒店服務熱情周到！總體很滿意！會繼續考慮入住！

I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.

Acceptable room price. Staff is friendly and helpful. Suggest to add electric water kettle for each room. Better maintain stable room price on weekdays and weekends.

Penginapan yang sangat menyenangkan, perkhidmatan dan perhatian yang sangat baik. Saya mengesyorkannya

靠近機場，有接機服務，但小車衹會在整點時間等候在出發門口，4號或5號出口。打車去也不是太遠，Uber120塊可達。房間寬敞，有個咖啡壼可燒點熱水。沒有拖鞋、牙具等，兩眼充電可直接插無需轉換。送兩瓶礦泉水，可簡單上個網，辦公一下。有吹風機，保險箱，燙衣板。

Very nice room,modern room. The service people are all very kind Can deposit the luggage and have shuttle to airport

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

I reviewed this hotel back in February when it just opened. I have been back 2 times after that and still very good. They fixed the position of the desk and the roof top bar is opened and it is nice to relax there after a long day at work. But since that was April when I was back, they were still working on details like the signage for the amenities that are just a phone call away. I like their breakfast area and tapas bar. I still recommend it , specially if you want to avoid a large hotel.