Hotel berhampiran Store Bay Tobago, Tobago

We had a wonderful holiday at Coco Reef Hotel & Spa. The hotel’s location is amazing, the staff are all so friendly and helpful and can’t do enough to make sure you enjoy your holiday. As said in previous comments by other guests our room although very clean, was a bit dated, but this didn’t bother us or spoil the enjoyment of our holiday at all and we loved the charm and character of the building and its beautiful grounds. We appreciate that the Manager Adrian is working hard to improve all parts of the hotel and the ongoing work at the beach bar and in the hotel didn’t worry us and at a hotel that is open 52 weeks a year, work has to be done at sometime! Food was so good and we enjoyed the variety of the 3 course A La Carte evening menu and lovely cocktails. We felt quite sad to read some of the negative reports on Coco Reef, but understand that everyone does have different opinions and expectations of holidays and hotels but for us we loved it and we will definitely return again to Coco Reef as do most of the guests who go year after year. Thank you all for a wonderful holiday and look forward to seeing you again soon.

We have just returned from a great 2 weeks in Tobago, but this was due to our 'northern friends' at the hotel, not the hotel. On arrival we were just given the all inclusive bands and a key to the room. No introduction or welcome drink which most similar places would do. The rooms, as with the whole place are looking very tired and in urgent need of refurbishment, although the aircon was very good. The room telephones didn't work, and very surprisingly there was no drinking water in our room until we had been there 3 days-can be purchased in the poorly stocked shop. There was a crack in our bath, which luckily also had a shower. The rooms are large, but you never felt they were particularly clean due to the age. The food arrangements are very varied, depending on how the staff feel. Although meal times are given to you on arrival, these can sometimes be late (25mins) starting, especially breakfast. There is a varied choice for breakfast but in the main restaurant lunch and dinner revolves around chicken, fish, rice, lamb, and curry. Deserts are usually small cakes or similar. Only once were we offered ice cream, and we would have expected a selection of fruit at lunch and dinner. Burgers and toasted sandwiches are available at the D Bay grill at lunch. Sometimes they did run out of deserts, as the bar did with syrups for cocktails. Apart from Sheryl at the D Bay and the 'pool guy', the staff generally are not interested and will shrug their shoulders if you complain. A typical example is one Monday night we turned up for the managers cocktail party to be told it was not on as there was no manager in the hotel, not that they seemed bothered. Jacuzzi wasn't working, entertainment was only for an hour and half or so, and water sports were limited. The beach is very sandy, but so is the sea bed so snorkelling is better away from the hotel. The hotel is really more geared up for locals at weekends. The headline claim on the Starfish Tobago website is anything but correct. Probably the worst service we have experienced for many years in the UK or overseas.