Ulasan Hotel Rakuragu

Jawapan daripada Pihak Penginapan: Thank you so much for taking the time to share your experience at Rakuragu! We are deeply encouraged to learn that you enjoyed our hotel's tranquil location and prime location. Your "recommendation" is a testament to our commitment to meticulous housekeeping and space optimization, and it inspires us to continuously improve our service. We look forward to welcoming you back soon.

Jawapan daripada Pihak Penginapan: Thank you so much for your wonderful feedback! It truly makes our day to know that you loved our quiet, clean environment and found our location so convenient for your travels.Our team is especially grateful for your kind words about their service—their goal is always to be genuinely helpful.We are already looking forward to your next visit! Please feel free to reach out to us directly for your next booking.

Jawapan daripada Pihak Penginapan: Thank you so much for sharing your stay! We appreciate your highly positive comments about our room facilities! Your suggestion to choose a twin room for the extra space and natural light is a sound one, and we're happy to share it with future guests. We also look forward to inviting you to experience more of our room options on your next trip to Tokyo, and to enjoying the truly breathtaking balcony views with you in the morning light!

Jawapan daripada Pihak Penginapan: Thank you for choosing us as your Tokyo retreat! We're thrilled to know you appreciated our commitment to our availabilities, seamless metro access, and thoughtfully curated comfort. As a design-led hotel, we strive to balance urban convenience with serene aesthetics – your recognition of these efforts and suggestion truly motivates our team. Should your travels bring you back to Tokyo, we'd be honored to welcome you. Until then, may your explorations of this vibrant city continue to inspire!

Jawapan daripada Pihak Penginapan: Thank you very much for choosing Hotel Rakuragu! We are honored to receive your positive feedback, which will give us great encouragement and motivation to continue to improve. Your feedback and sharing of your experience is a great reference for other guests, and we are glad to have created a wonderful memory of your trip to Tokyo, and look forward to welcoming you next time!

Jawapan daripada Pihak Penginapan: Thank you for choosing our hotel and sharing such detailed feedback! As a micro-design hotel in central Tokyo, we intentionally craft immersive urban experiences through space-efficient solutions - which explains the creative in-room basin placement and compact mini-fridge. However, we sincerely apologize for the inconvenience caused by the limited bedside clearance.Your satisfaction of the location and hospitality inspires us! We're particularly delighted you found tranquility amidst Tokyo's energy. We will continue to endeavor to provide a safe and comfortable environment, and ambience for every guest at Rakuragu. Until we welcome you back, may your journeys be filled with harmonious spaces.

Jawapan daripada Pihak Penginapan: 非常感謝您選擇入住Hotel Rakuragu，並抽出寶貴時間給予我們反饋。我們非常高興得知您對酒店的位置、乾淨度和房間寬敞度感到滿意。您的肯定是我們不斷努力提升服務質量的動力。在東京這個繁華的城市中，我們一直致力於為每一位客人提供舒適、便捷的住宿體驗。您的滿意是我們最大的成就，我們將繼續保持高標準的清潔和服務，確保每一位客人都能享受到愉快的入住體驗。再次感謝您的支持與信任，期待您下次光臨！

Jawapan daripada Pihak Penginapan: 感謝您選擇 Hotel Rakuragu, 並撥宂分享寶貴意見。我們非常高興得知您對房間寬敞度感到滿意。您的肯定是我們不斷努力提升服務質量的動力。 感謝您關於前台多語種服務的建議，我們將會持續增加服務人員的多語種應對，提升高標準的服務，確保每一位客人都能享受到愉快的入住體驗。 再次感謝您的支持與信任，期待您下次光臨！

Jawapan daripada Pihak Penginapan: Thank you for sharing your recent experience at Hotel Rakuragu. We genuinely appreciate your feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We sincerely apologize for any inconvenience you may have encountered due to our mistake. Please rest assured that your concerns have been brought to the attention of our management team for immediate action to make sure not happen again. Welcome you back for a more satisfactory stay in the future. :)

Jawapan daripada Pihak Penginapan: Thank you for choosing us and making some suggestions. We are happy to provide you with restaurant reservations, courier delivery and other services.Meanwhile, as the management team of the hotel, we deeply apologize for any inconvenience caused to you. Regarding some of the problems to avoid misunderstandings, I would like to provide the following answers to the question you have raised.1, We apologize about the refrigerator issue and thank you for your patience. 2, Regarding the Airconditioner, we are sorry it affected your experience.However, as a matter of fact, after we have been told the AC seems not work effectively we have changed your room, while our front desk staff also checked the AC for the whole night that it shows operated normally. If you have any questions about how to use it, it is alright to contact the front desk staff at the first time. And also our staff are pleased to provide the manual to how to set it. Thank you for your suggest that we will also consider placing simple English and Japanese versions of air conditioning instructions in guest rooms in the future.3, We apologize for the misunderstanding of the use of the cup. For the sake of the health of subsequent guests, we also suggest that guests please not to use cups for non-drinkable liquids such as cosmetics. That’s why the cleaning staff also cleaned the unknown liquid in the cups neither than just leave the liquid in the cup when clean the room, which to avoid any healthy matters. I hope this won’t happen if our staff have been told that liquid in the cup needs to be keep during the clean up. If you have any special cleaning request, please feel free to ask the front desk, and we will take it more carefully.4, Unfortunately, in order to provide our guests with a quiet environment, our hotel does not offer TVs. You can confirm this in the hotel facilities description when you booked it. 5, According to the laws and regulations of Tokyo, it is mandatory to have 2 safety exits per room to ensure the safety of guests in case of an emergency, which is a basic safety precaution in a city with a high incidence of earthquakes. Therefore, we emphasize that the exits are only to be used in case of emergency, and the exits are designed so that they cannot be opened from the outside, so that guests do not have to worry about privacy and safety at all.And it can be noted that there is also a protective cover on the internal door lock of the escape switch, which means that in exceptional circumstances and accidents, the escape passage inside the bathroom will not be opened by anyone. The escape passage outside the bathroom also does not have direct staircase facilities, and can only be opened by firefighters to allow people to enter. 6, Regarding transportation, the nearest stations to our hotel are [Nihonbashi Station] and [Mitsukoshi-Mae Station]. Of course, if you take a cab, the cost will vary depending on the route and the time of your ride (Tokyo cabs charge extra at night).You can confirm the transportation information in the hotel's facility description or ask us individually.Finally, we would like to apologize once again for any inconvenience caused during this accommodation. We highly value your valuable feedback and appreciate your serious evaluation. Meanwhile, we hope you still have a pleasant trip to Tokyo.