VIA INN SHINAGAWA OIMACHI JR-West Group

Ulasan VIA INN SHINAGAWA OIMACHI JR-West Group

VIA INN SHINAGAWA OIMACHI JR-West Group

4 Chome-3-1 Ōi, Shinagawa Ward, Tokyo, 140-0014, JapanLihat Butiran Hotel
VIA INN SHINAGAWA OIMACHI JR-West Group
VIA INN SHINAGAWA OIMACHI JR-West GroupVIA INN SHINAGAWA OIMACHI JR-West GroupVIA INN SHINAGAWA OIMACHI JR-West Group
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

8.9/10
Very Good
533 ulasan
Ulasan yang disahkan
Location9.1
Amenities8.5
Service8.7
Cleanliness9.1
Tapis mengikut:
Susun mengikut:
All reviews(533)
Positive reviews(517)
Reviews with photos/video(104)
Easy to get around(105)
Convenient for shopping(58)
Friendly front desk staff(22)
Delicious breakfast(16)
Close to airport(16)
Perfect for business trips(13)
Luggage delivery service(12)
Loved the view(11)
Negative reviews(16)
Yexiaoruan
Standard Single Room A Non smoking
Daftar masuk pada Jun 2025
Family
2 ulasan
10/10
Outstanding
Disiarkan pada 4 Ogo 2025
For two adults and one child, we booked two rooms for only 670, which was excellent value for money. The rooms featured a bathtub and a mini-fridge. Although complimentary water wasn't provided, there was an ice machine on our floor.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you very much for choosing to stay at our hotel and for taking the time out of your busy schedule to share your experience. We are very pleased to know that you are satisfied with the room rate and room facilities. Currently, free drinking water is not provided in the guest rooms, but we will carefully record your valuable suggestions and use them as an important reference for future service improvements. All of our staff will continue to work hard to continuously improve service quality and provide you with a more comfortable and pleasant stay experience. We sincerely look forward to seeing you again. VIAINN Shinagawa Oimachi Manager
tt073968
Standard Single Room A Non smoking
Daftar masuk pada Mei 2025
Solo traveler
38 ulasan
10/10
Outstanding
Disiarkan pada 15 Jun 2025
The hotel is perfectly situated right next to the JR station, offering incredibly convenient access to Tokyo and Yokohama via the Keihin-Tohoku Line, and Shibuya and Shinjuku via the Shonan-Shinjuku Line. There's a convenience store on the ground floor and a large shopping mall nearby. The service was also excellent. I would definitely stay here again.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Thank you for choosing Via Inn Shinagawa Oimachi among many other hotels this time. Thank you for taking the time out of your busy schedule to write such a great review and give us such a high evaluation. As you said, our hotel is close to the subway station, with many transportation options and convenient access to various attractions. There are several shopping malls nearby that can provide all your shopping needs. Thank you also for your praise of our front desk staff. Your praise is our motivation to provide excellent service every day. We will continue to work hard to improve and maintain rich and convenient facilities and good service quality to provide you with a better accommodation experience. We hope that you will stay at our hotel again when you come to Tokyo next time. We sincerely look forward to your next visit. Via Inn Shinagawa Oimachi Manager
shinkyi
Standard Single Room A Non smoking
Daftar masuk pada Sep 2025
Family
5 ulasan
10/10
Outstanding
Disiarkan pada 30 Okt 2025
It was good near train station. And supermarket They also have a place for keeping my luggages.
1500212****
Twin Room Non smoking
Daftar masuk pada Jun 2025
Family
24 ulasan
6.0/10
Disiarkan pada 26 Jul 2025
The location was convenient, the environment was clean, and the room was also quite spacious. Before we left, a member of the housekeeping staff knocked to ask if we wanted our room cleaned. I asked her to come back in half an hour after we'd gone out. Given the cleaning staff appeared to be a foreign national, I decided to play it safe and took all our valuables with me. Around 11 PM that night, returning to the hotel, I found our room door wasn't properly closed; it was left ajar, propped open with the security latch... I was genuinely startled at the time, but thankfully, there was no loss of property. After I called to complain, the hotel only called back an hour later, stating that their investigation would take some time and they could only provide a response the next day. Since we were out all day the next day, we didn't receive their reply until check-out on the third day. They informed me that CCTV footage showed the cleaning staff simply forgot to lock the door, and no one had entered our room during that time. And that was the unsatisfactory conclusion to the matter.
Teks AsalDiterjemah oleh Google
Jawapan daripada Pihak Penginapan: Dear Guest, Thank you for staying at our hotel. We sincerely apologize for the inconvenience caused during your stay. We received a report of the door being left open, and we sincerely apologize for the delay in investigating the situation and the delay in explaining the situation and apologizing to the customer. A hotel room is a place where guests should feel relaxed, so we are very sorry that you had such a frightening experience. In addition, we failed to provide the customer service we require, and all of our employees are deeply sorry for this. In the future, we will work hard with the cleaning staff and all relevant personnel at the hotel to provide better service and time so that our guests can truly relax. If you can help us make amends, please use our services again. I am deeply sorry for this incident. Via Inn Hotel Manager
M258230****
Standard Single Room A Non smoking
Daftar masuk pada Apr 2025
Solo traveler
2 ulasan
7.5/10
Disiarkan pada 12 Mei 2025
The cleanliness was average.
Teks AsalDiterjemah oleh Google
Guest User
Standard Single Room A Non smoking
Daftar masuk pada Nov 2024
Traveling with friends
13 ulasan
8.0/10
Very Good
Disiarkan pada 6 Dis 2024
Nice experience in VIA INN , will come to Tokyo again and I will choose this Hotel again. Many thanks.
Jawapan daripada Pihak Penginapan: Thank you for staying at our hotel. Your compliments are encouraging to us. We will continue to aim to be an even better hotel. We will strive to further improve hotel cleaning and service. When you come to Japan, you will stay at our hotel again. We look forward to seeing you. Via Inn Shinagawa Oimachi
Guest User
Premium Single Room A Non smoking
Daftar masuk pada Apr 2025
Traveling with friends
1 ulasan
10/10
Outstanding
Disiarkan pada 9 Jul 2025
Very close to the Shinagawa station. Convenient to get to Shibuya, Ginza and some other popular area. But the room is tooooo small. I could hardly open my suitcase in the room.
Jawapan daripada Pihak Penginapan: Thank you very much for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our location convenient for accessing major areas such as Shibuya and Ginza. However, we sincerely apologize that the room size did not meet your expectations and caused inconvenience during your stay. We understand how important comfort and space are for our guests, and we will take your comments into consideration as we strive to improve our facilities and services. We hope to have the opportunity to welcome you again in the future. Viainn Shinagawa Oimachi Manager
Guest User
Standard Single Room A Non smoking
Daftar masuk pada Apr 2025
Couple
1 ulasan
9.0/10
Great
Disiarkan pada 6 Mei 2025
Very short distance to Oimachi station; one station away to Shinagawa station. There’s 7 Eleven downstairs, some restaurants along the way from station to hotel, eg MOS Burger. There’s also a mall near the station. Room size is the smallest amongst the 5 hotels we’ve stayed in this trip. Self checkin machine in lobby & collect toothbrush, coffees, teas etc, thereafter. They also have luggage holding facility for guest (pre checkin and post check outs), which is super convenient.
Jawapan daripada Pihak Penginapan: Thank you very much for staying with us. We are delighted to hear that you enjoyed the view from your room as well as the convenience of our location and surrounding area. Being close to the station and major shopping facilities, our hotel is ideally situated for both dining and shopping during your stay. We sincerely apologize that the room size did not fully meet your expectations. While the space may be limited, we are continuously working to enhance comfort through improvements in service and facilities. Please also note that we offer self-service lockers for luggage storage before check-in and after check-out. This allows you to enjoy your time freely and comfortably, even outside your stay period. Thank you once again for your valuable feedback. We truly look forward to welcoming you back in the near future. Sincerely, Via Inn Shinagawa Oimachi Manager
M333256****
Premium Single Room A Non smoking
Daftar masuk pada Mac 2025
Business traveler
4 ulasan
8.0/10
Very Good
Disiarkan pada 23 Mei 2025
I have been there several times already ! Room is quite small but very clean ! The advantage is location where close to good Japanese food ! Only need to improve it is the lack of slipper … put it as the optional also welcome !
Jawapan daripada Pihak Penginapan: Thank you very much for staying at Via Inn Shinagawa Oimachi. Slippers are always provided in the rooms, but I am very sorry that they were not set out. Thank you for your time and contribution. Manager, Via Inn Shinagawa Oimachi
Jayvi
Standard Single Room A Non smoking
Daftar masuk pada Mac 2025
Couple
1 ulasan
9.0/10
Great
Disiarkan pada 17 Mei 2025
Via Inn Shinagawa was one of the best hotels we stayed in Japan. The Management always made sure that the room is clean and everything is in order. It's close to the train station which is an advantage if you're travelling or planning a trip to any place in Japan. It is also close to restos, convenience stores, and mall. You will never get wrong if you book this hotel.
Jawapan daripada Pihak Penginapan: Thank you for your stay ata Via Inn Shinagawa Oimachi and your wonderful feedback! We’re truly delighted to hear that Via Inn Shinagawa Oimchi was one of the best hotels you stayed at during your time in Japan. It’s great to know that our convenient location and cleanliness made your stay comfortable and enjoyable. Your kind words mean a lot to our management and staff, and we’re thrilled we could contribute positively to your travel experience. Your recommendation means a great deal to us, and we look forward to welcoming you back on your next journey to Japan.
Winki123
Standard Single Room A Non smoking
Daftar masuk pada Sep 2024
Solo traveler
17 ulasan
9.0/10
Great
Disiarkan pada 9 Nov 2024
The hotel is 3 mins walk from the metro station, it’s convenient. Room facilities is clean. The toilet is basic. Socket can be improved as it’s at the corner of the table - my plug is too large to plug in. I can use the socket on floor only. Breakfast buffet is nice and has a variety of food to choose.
Jawapan daripada Pihak Penginapan: Thank you very much for staying at Via Inn Shinagawa Oimachi. We hope you had no inconvenience during your stay. We apologize for the inconvenience caused regarding the electrical outlet. If you have a chance to come to the area again, please come visit our hotel. Thank you for taking time out of your busy schedule to post. Via Inn Shinagawa Oimachi Manager
Nozza
Premium Single Room A Smoking
Daftar masuk pada Ogo 2024
Solo traveler
83 ulasan
8.5/10
Very Good
Disiarkan pada 9 Okt 2024
A nice hotel with good views of Tokyo if based on the higher floors. Could see Mt Fuji on one morning of staying here. Would stay again and is close to the metro station.
Jawapan daripada Pihak Penginapan: Thank you for staying at our hotel out of many hotels. All of our staff members are working together to make sure that as many guests as possible are glad to have stayed with us. All of our staff will continue to work hard to provide excitement and satisfaction to as many customers as possible. We look forward to serving you again. Via Inn Shinagawa Oimachi Manager
Guest User
Twin Room Non smoking
Daftar masuk pada Mac 2025
Family
4 ulasan
10/10
Outstanding
Disiarkan pada 11 Apr 2025
Convenient and clean. Many shops are restaurants nearby, 2 minutes from Oimachi station
Jawapan daripada Pihak Penginapan: Thank you very much for staying at Via Inn Shinagawa Oimachi and for your kind review. We are very happy to hear that you found the hotel "convenient and clean" and that you were also pleased with its location. Our hotel is within a 3-minute walk from Oimachi Station, and many of our guests have commented that there are plenty of restaurants and shopping spots in the area. We will continue to strive to create a comfortable space, so please stop by again if you are in the area. All of our staff look forward to welcoming you again. Via Inn Shinagawa Oimachi Manager
Guest User
Premium Single Room A Non smoking
Daftar masuk pada Jan 2025
Solo traveler
12 ulasan
8.0/10
Very Good
Disiarkan pada 23 Feb 2025
Nice business hotel. Smaller rooms but clean and good quality service. Oimachi is about 15 mins to Shibuya and one stop to Shinagawa bullet train.
Jawapan daripada Pihak Penginapan: Thank you for staying our hotel. The nearest station, Oimachi Station, is about 3 minutes from Shinagawa Station on the Keihin Tohoku Line, making it close to the terminal station and attracting many guests who come from far away using the Shinkansen, as well as guests coming from Haneda Airport. Oimachi Station is also very convenient as it has a large station building attached. Our hotel is also conveniently located, just a 3-minute walk from Oimachi Station. We look forward to seeing you again. Thank you for taking the time to post a review despite your busy schedule. Manager, Via Inn Shinagawa Oimachi
Anklo
Deluxe Single Room Non smoking
Daftar masuk pada Sep 2025
Couple
4 ulasan
7.5/10
Disiarkan pada 14 Okt 2025
it's a nice hotel, close to train station
Jawapan daripada Pihak Penginapan: Thank you very much for staying at Via Inn Shinagawa Oimachi. We hope you had no inconvenience during your stay. If you have a chance to come to the area again, please come visit our hotel. Thank you for taking time out of your busy schedule to post. Via Inn Shinagawa Oimachi Manager