H2O Stay Charming Place

Cozy apar**ent for a tast of life living in Tokyo. Plenty to do walkable distan es wirh stations close as well

First, beware that once you book, there is no cancellation. I tried to cancel because our number of travelers changed from 4 to 5 and was unable to switch. Had to rent a second place for our last night. After booking, we were sent an email saying we needed to go to a link to give them our traveler information (which is required by law). Went to the link and it said there was no reservation information. Contacted Hotels and they said I would have to contact the property directly. I sent them an email explaining the issue and was told I needed to talk to Hotels. I responded that Hotels had told me to contact them directly and they never responded. Arrived extremely jetlagged to have no email instructions on how to get into the apar**ent. There is no one at the property. I had to find a business who would let me use their phone to call the number on the mailbox. They finally sent the email with the check in instructions. This took about an hour - sitting outside on our luggage. "Apar**ent" was intended for up to 4 people. There was one hard chair (not what is pictured in the photo) and that one chair was broken. The loft sleeping area was up the steepest set of stairs I have ever seen. Literally like going up and down a ladder which is super fun in the middle of the night. The last night, we checked our 5th guest into the place nextdoor which was actually above our apar**ent up a steep flight of 28 stairs. That apar**ent had not hot water!

The room was not clean when we came. The floor in front door dirty and sticky. The picture of the layout in ********* is not the same. There’s no chairs to sit and no place to put out luggage’s because they put the mattress beds in 1st floor instead of the 2nd floor like the picture in *********. We have 4 people stayed at property but only 2 glasses available. The owner told us to sit in the 2nd floor but the stairs to 2nd floor is not safe. If you have elderly staying with you they won’t be able to go up. The kettle is dirty. Overall this is the worst experience.

Please notify guests when you have received their completed online guest information form. I submitted mine, then was asked to complete the same form some weeks later. Also, please email the manual (lock box info, etc.) at least several days before the stay and make sure the contact phone number is not one that is out of service. The ******* platform provided links that did not function. It is better to e-mail directly to guests rather than via the ******* platform. The manual itself was very thorough and useful. Thank you!

Great stay!

숙소가 시부야역과 주요 관광지와 가까웠고 아늑해서 좋았습니다.

基本的なものは設備されており、長期滞在には良いと感じた。一泊滞在としては、アメニティなど、次の2点が欲しかった。 ・部屋での滞在用ガウンなど ・宿泊時の髭剃り