Hotel New Star Ikebukuro

離車站很近，交通便利。晚上睡覺很舒適，沒有噪音。房間的空調很給力，電視也有好多頻道。Wi-Fi速度很快。

泊まりたくないとこだね 汚いし古いし最悪でした

10min from the subway, in the heart of Ikebukuro, you can have anything you need. Room is a bit old but with a nice value. Would recommend.

A little bit disappointed given the inflated price I paid to stay at this hotel. Granted, I stayed over a weekend but it was definitely not worth near what I paid. The room is in much need of a refurbishment, very dated and very worn. The bathroom is tiny and the room needs better lighting. On the plus side, I found the bed and pillow very comfortable compared to others I have slept on in Japan.

In a great area right next to good night life and shopping centers. Wish the room was bigger but for the price it’s fine. The cleaning ladies folded my pants for me which was really kind of them. Would recommend to stay here.

Just a 7 min walk from the airport limo bus. They were great and allowed late check in when I called due to the earthquake delaying my train in. The room was spacious if a tad dingy. Everything was cleaned well enough and it was a comfortable stay.

Old building, old rooms. Clean toilet/bathroom. Comfortable bed. I wish I had 2 pillows though. Good location. Excellent staff.

The hotel was not newly renovated and the facilities were old fashioned. Key is used instead of keycard. Despite being old fashioned, the hygiene condition is still up to standard. The cleaning is fine. Staff was very helpful and they could offer luggage deposit service well. Late check out request was also entertained! Nice !

The hotel staff were not welcoming and reckless on their duties. First of all, they didn’t receive the luggage I sent by the delivery which I had already emailed them. When we arrived, there were no luggages of ours and the staff said they didn’t accept it. They don’t have the delivery name in the reservation system. However, I had already told them via email. The staff wasn’t say sorry until they saw the email. They said they don’t know who responded to our email, but the luggage were not under the reservation name. However, it was the same family name and the other luggage also have a reservation name in this hotel under a different booking. If they willing to take a minute to check, we wouldn’t have to faced this difficulty on our first night. The staff didn’t even show us the way to register the rescheduled of delivery, I have to ask my Japanese friend to help. He also blamed that it is our fault to not provide the information, which I already did. He shows zero empathy towards our situation. Not even try to comfort us or offer us any laundry or clothes to wear. During the stay, they rotated the staff all the time which make it very difficult for us to talk about the situation that had happened and still no one is considered to come and apologize. Moreover, it is not very professional for them to given out room keys without asking the guest’s names. One time, they were switching my key with other guests, luckily it’s was my friend’s room. It could be very unsafe if it was somebody else. In bad, there’s good which are the room size and location. You can open 2 big luggages in the room with spaces available. We booked 4 rooms here with one non-smoking but still had a smoking smell. So, if you are concerned about the smell, it would be hard for you to adjustable. The air-conditioning is a central system, which is very uncomfortable during the time we stayed. It is not adjustable and very hot. The hotel is quite old. Lastly, I would like to thank Trip for helping me communicate with the hotel during my time in Japan. It was very difficult due to the language barrier and inactive hotel’s staff. I wish no one would have to experience the same situation as I do.