Hotel The Celestine Ginza

Ulasan Hotel The Celestine Ginza

Hotel The Celestine Ginza

8 Chome-4-22 Ginza, Chuo Ward, Tokyo, 105-0013, JapanLihat Butiran Hotel
Hotel The Celestine Ginza
Hotel The Celestine GinzaHotel The Celestine GinzaHotel The Celestine Ginza
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Kami Memadankan Harga
1 malam

Ulasan Tetamu

4.4/5
Sangat Baik
119 ulasan
Ulasan yang disahkan
Persekitaran4.3
Kemudahan4.3
Perkhidmatan4.4
Kebersihan4.7
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Semua ulasan(119)
Ulasan positif(115)
Ulasan dengan gambar/video(24)
Lokasi yang baik(31)
Kakitangan yang mesra(20)
Penginapan yang hebat!(16)
Bersih dan kemas(14)
Lokasi yang sesuai(14)
Kemudahan yang bagus(8)
Lokasi yang strategik(7)
Ulasan kurang baik(4)
Pengguna Tetamu
Bilik Queen Superior Dilarang Merokok
Menginap pada Jan 2025
Lain-lain
1 ulasan
4.7/5
Menakjubkan
Disiarkan pada 18 Jan 2025
Special thank you to Ms Minako Watanabe who is very patient and kind. She helped us a lot during our stay in the hotel. We really appreciate her and glad that we get to know her. All the hotel staff are very friendly and helpful. Hotel is clean and comfortable. Enjoy the stay in this hotel.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you for your kind words regarding your recent stay at Hotel The Celestine Ginza. We are delighted to hear that Ms. Minako Watanabe and our team made a positive impact on your experience. Your appreciation for our staff and the cleanliness and comfort of our hotel is greatly valued. We look forward to welcoming you back for another enjoyable stay.Best regards,Hotel The Celestine Ginza
Lihat Lagi
R & J
Superior Room, 1 Katil Ratu (Queen), Smoking
Menginap pada Dis 2024
Pasangan
11 ulasan
5.0/5
Luar Biasa
Disiarkan pada 29 Dis 2024
Perfect stay at the hotel! Christmas decorations and baked treats for the guests on Christmas Eve and Christmas Day! Staff spoke English, and were very friendly! Room is spacious enough to open suitcases! Location was fantastic next to a Lawson and very near Shimbashi train station! Would definitely stay again !
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your wonderful feedback regarding your stay with us. We are delighted to hear that you enjoyed our festive decorations and treats during Christmas, as well as our convenient location and spacious accommodations. It is also heartening to know that our staff's friendliness and language assistance contributed positively to your experience. We look forward to welcoming you back for another memorable stay!Hotel The Celestine GinzaFront office manager
Lihat Lagi
Man yee
Bilik Twin Deluxe tanpa rokok
Menginap pada Nov 2024
Pasangan
1 ulasan
5.0/5
Luar Biasa
Disiarkan pada 20 Nov 2024
Very pleasantly surprised by the standard of this hotel. Will book again for sure.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your kind words. We are delighted to hear that you were pleasantly surprised by the standard of our hotel. We look forward to welcoming you back on your next visit. Should you need any assistance with your future bookings, please do not hesitate to contact us. Hotel The Celestine GinzaFront Office Manager
Lihat Lagi
Natasha L.
Bilik Queen Superior Dilarang Merokok
Menginap pada Sep 2024
Keluarga
2 ulasan
4.7/5
Menakjubkan
Disiarkan pada 4 Dis 2024
The rooms are larger than many other hotels I have stayed at for the same price. Also, the location is very conveniently located in Ginza and many restaurants and the subway station is nearby. I would 100% stay here again in the future. The front desk and concierge were very helpful and friendly. They were able to keep our luggage when we checked out because there is no free late check out (must pay) which is fine. There is no gym/exercise room or pool or onsen at this hotel but the bathtub is a nice size if you want to relax after a long day!
Lihat Lagi
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for taking the time to share your positive experience at Hotel The Celestine Ginza. We are delighted to hear that you found our rooms spacious and appreciated their value, as well as our prime location in the heart of Ginza, which indeed provides easy access to numerous dining options and public transport.It is gratifying to know that our front desk and concierge staff made a positive impression on your stay with their helpfulness and friendliness. Providing exceptional service is a cornerstone of our philosophy, and your commendation serves as a wonderful motivation for our team.We appreciate your understanding regarding our late check-out policy, which is designed to ensure that all guests can enjoy a clean and well-prepared room. We are pleased to offer luggage storage for your convenience after check-out, allowing you to explore the area without your bags.While we understand your note about the absence of fitness or relaxation facilities, we are glad that you found the bathtub in your room enjoyable for unwinding after a long day. Your feedback is invaluable to us, and we will continue to strive to enhance the overall experience for our guests in every aspect.Thank you once again for your kind words, and we look forward to the opportunity of welcoming you back to Hotel The Celestine Ginza in the future.Hotel The Celestine GinzaFront office manager
Lihat Lagi
Pengguna Tetamu
Bilik Twin Eksekutif
Menginap pada Jan 2025
Pasangan
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 20 Jan 2025
The front desk ladies are very friendly but the hotel is outdated with hot water turning cold and hot during shower. It’s very convenient area with lots of  Restaurants. Will not consider staying here again.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you for your kind words regarding our front desk staff. We are glad to hear their friendliness enhanced your experience. We appreciate your feedback about the hot water inconsistency, as we are committed to providing our guests with a comfortable stay. Your insights about the hotel's condition will be taken into account for future improvements. We truly value your input and hope you might reconsider visiting us again.Best regards,Hotel The Celestine GinzaFront Office Manager
Lihat Lagi
Chung Yin
Bilik Twin Deluxe tanpa rokok
Menginap pada Okt 2024
Pasangan
1 ulasan
3.2/5
Disiarkan pada 27 Okt 2024
Nothing new, always the same for the past three years. Services have no improvement. Room are smaller compare with the current pricing.
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback with us. We appreciate your loyalty over the past three years. As we strive for excellence, we will take your comments into consideration to enhance our services and offerings. Your satisfaction is paramount to us, and we will work diligently to address the areas you mentioned. We hope to welcome you back soon to experience the positive changes we are implementing. Hotel The Celestine GinzaFront office manager
Lihat Lagi
Andy109
Bilik Queen Superior Dilarang Merokok
Menginap pada Jul 2024
Pasangan
4 ulasan
5.0/5
Luar Biasa
Disiarkan pada 9 Jul 2024
highly recommended for couples
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you for highly recommending Hotel The Celestine Ginza for couples. We are delighted to hear that you had a positive experience at our hotel. It is our pleasure to provide a romantic and comfortable environment for our guests. We look forward to welcoming you back for another memorable stay. Front Office Manager
Lihat Lagi
Pengguna Tetamu
Bilik Twin Deluxe tanpa rokok
Menginap pada Ogo 2024
Lain-lain
3 ulasan
4.1/5
Sangat Baik
Disiarkan pada 31 Ogo 2024
Amazing services with best location just right next to center of Ginza. Room rate is very reasonable at that quality of services and facilities. Recommended 👍
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam, Thank you for your positive review! We are delighted to hear that you enjoyed our amazing services and the convenient location of Hotel The Celestine Ginza. We take pride in offering reasonable room rates without compromising on the quality of services and facilities. Your recommendation means a lot to us. We look forward to welcoming you back soon. Best regards, Hotel The Celestine Ginza
Lihat Lagi
Virginia Chan
Bilik Superior Corner Twin Tidak Merokok
Menginap pada Mac 2024
Pasangan
4 ulasan
4.7/5
Menakjubkan
Disiarkan pada 3 Apr 2024
Third time staying at this hotel. Just 5 minutes walk to Ginza line Shimbashi. Excellent location, close to many famous restaurants. The duvet is a bit warm for winter time. I will stay at this hotel when I visit Tokyo again. Room size is comfortable considering the normal room size is small in big cities in Japan. Three choices for breakfast with good quality of food.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you very much for having stayed three times at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are glad to hear that your satisfied with stay in general, for the convenient location and good access to the public transportations.GINZA CASITA restaurant on the 14th floor offers a hearty breakfast prepared with carefully selected ingredients.Located on the top floor, the restaurant is our pride and joy, where you can enjoy a view of Tokyo Tower and the Ginza district while relaxing.We are very honored to receive your compliments.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.Front Office Manager
Lihat Lagi
Brian PY
Bilik Superior Corner Twin Tidak Merokok
Menginap pada Jan 2024
Pasangan
22 ulasan
4.7/5
Menakjubkan
Disiarkan pada 15 Jan 2024
We stayed aging in The Celestine Ginza after our ski trip in Hakuba. The staff was nice to sent out stayed baggages in our room before check-in that showed the hotel pay attention to hotel guests for nice services. We will stay The Celestine Ginza again our next Tokyo trip and we recommend this hotel for other visitors in Tokyo.
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We are happy to hear that your skiing in Hakuba and your stay in Tokyo were fulfilling. It is an encouragement to our staff to hear that you will stay with us again.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager
Lihat Lagi
Pengguna Tetamu
Superior Room, 1 Katil Ratu (Queen), Smoking
Menginap pada Nov 2024
Pasangan
3 ulasan
4.7/5
Menakjubkan
Disiarkan pada 5 Dis 2024
Very helpful and hotel is nice
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for your kind words regarding your recent stay at Hotel The Celestine Ginza. We are delighted to hear that our team was able to assist you and that you found our hotel to your liking. Providing exceptional service and a pleasant environment for our guests is our utmost priority. We look forward to welcoming you back in the future.Hotel The Celestine GinzaFront office manager
Lihat Lagi
Ka Kit Wan
Superior Room, 1 Katil Ratu (Queen), Smoking
Menginap pada Jul 2024
Bisnes
5 ulasan
5.0/5
Luar Biasa
Disiarkan pada 8 Ogo 2024
Nice hotel with good location
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. We are delighted to hear that you enjoyed our hotel's nice ambiance and convenient location. Your feedback motivates us to continue providing excellent service. We look forward to welcoming you back at Hotel The Celestine Ginza. Front Office Manager
Lihat Lagi
Pengguna Tetamu
Bilik Queen Superior Dilarang Merokok
Menginap pada Mei 2024
Solo
1 ulasan
4.0/5
Sangat Baik
Disiarkan pada 26 Mei 2024
Good for the price and location
Terjemah
Jawapan daripada Pihak Penginapan: Dear Sir or Madam,Thank you very much for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.we are delighted to hear that you enjoyed our convenient location near Shinbashi Station and within walking distance to Ginza. We appreciate your kind words and look forward to welcoming you back soon.Front Office Manager
Lihat Lagi
William
Bilik Queen Superior Dilarang Merokok
Menginap pada Jul 2023
Pasangan
9 ulasan
2.0/5
Disiarkan pada 18 Jul 2023
Room cleaning was terrible. The first room was full of cigarette smell and we have to change it. The second room was better but there was a blood stain on the toilet lid which was most likely due to female's menstrual cycle! The house keeper even did not throw away the empty water bottle. This is very rare in Japan service industry perhaps it's because it's in the heart of Ginza that even the Japanese are sick and tire of foreigners...
Terjemah
Jawapan daripada Pihak Penginapan: Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We sincerely apologize for any discomfort caused by the cleaning of the room. Even though you chose our hotel and stayed at our hotel, we are very sorry that we cannot provide safety and security to our guests. We will share the words we receive with the department in charge, and strive to improve and prevent recurrence so that this does not happen in the future.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager
Lihat Lagi
Jacqui H
Bilik Queen Superior Dilarang Merokok
Menginap pada Okt 2023
Pasangan
2 ulasan
5.0/5
Luar Biasa
Disiarkan pada 24 Okt 2023
Amazing location and wonderful rooms. Will definitely stay here again ♥️
Terjemah
Jawapan daripada Pihak Penginapan: Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager
Lihat Lagi
Lihat Lagi