Ulasan Hyatt Regency Tokyo

Absolutely fantastic and so comfortable! The front desk staff were incredibly patient, and the views were amazing – you could see Mount Fuji! Plus, there were stunning sunsets! The Trip.com customer service was also excellent; they promptly helped me resolve a price difference. It was truly wonderful!

Facilities: I'm not sure if the cabinets were renovated, but the edges are incredibly sharp. It really doesn't fit the Japanese emphasis on detail. I actually cut my arm. Ambiance: The lobby is beautiful, and the transportation is very convenient. There are shuttle buses right outside the hotel that go to the city center and the airport. Service: The front desk staff were nice, but when we tried to book a restaurant, they asked a bunch of questions about allergies. Only after all those questions did they call the restaurant, only to tell us there were no tables available. Couldn't they have checked availability first and skipped all the allergy questions? It was a huge waste of time. Cleanliness: Unfortunately, the room cleaning wasn't very thorough. Every time we came back, the trash on the floor was still there. In the mornings, they kept ringing the doorbell before we were even awake. The sheets weren't changed when they were dirty, and when a pillow fell on the floor, they just picked it up and put it back on the bed, still covered in dust from the floor. This really doesn't live up to five-star standards.

Convenient with shuttle bus to station. Good location within proximity to Shinjuku station.

The hotel's facilities, environment, and location are impeccable, and the breakfast is abundant and high-quality. On a side note, the hotel's direct underground parking has Times car rental available, but remember to bring an ETC card when driving in Tokyo, otherwise you might not be able to access some expressways. Manual tolls at accessible entrances cost 1950 JPY per entry.

Pleasantly enjoyed my 2 night stay at this hotel with my partner, after staying at a smaller sized room in Ginza. The size of the room was great for Tokyo, and everything was nice and clean. The lobby is certainly an eye opener when first walking in.

Has an old-money vibe, with a subway station and convenience store downstairs. It's not far from Shinjuku Station; you can walk or take the hotel's free shuttle bus.

The only downsides were the small room and the view being blocked by the city hall building right in front. Otherwise, everything was fine.

The room is on the smaller side, but perfectly fine for a solo traveler. Having a capsule coffee machine is a nice touch. The hotel itself is a bit dated but quite large, and it seems to be popular, even designated for airline crews. Be prepared to queue for both check-in and check-out. Booking through Trip.com was very convenient and quick. The location is excellent, with direct shuttle buses to both Haneda and Narita airports, and another shuttle to Shinjuku Station. There's a 7-Eleven on the first floor, but you have to go outside to access it, you can't get there directly from inside the hotel. It's right next to the Tokyo Metropolitan Government Building, and I'd recommend staying here just to try their canteen for lunch sometime – it's quite an interesting experience.

The room was very comfortable after the renovation, and the bathroom had a separate wet and dry area. The room felt more spacious than before, and the bed was very comfortable. The 7-Eleven downstairs is super convenient for grabbing lots of tasty treats. The hotel also offers a shuttle bus to Shinjuku, making shopping and getting around really easy. It's an established hotel with excellent quality!

This is hands down the worst Hyatt I've ever stayed at in Japan. I checked in on the 20th, and on the evening of the 22nd, while packing my bags, I found a receipt next to the bed. I initially thought it was mine and didn't pay much attention. Later, I discovered a used feminine hygiene product under the bed. When I looked at the receipt again, it was dated the 17th. None of these items belonged to me, and there was even hair on the sanitary pad. It was absolutely disgusting. I called the front desk, but they might not have understood me, as no one came up for 20 minutes. I then went down to the front desk myself to report it. A front desk colleague accompanied me back to the room, and we had to wait another 10 minutes or so for the customer service supervisor. When she arrived, she apologized, picked up the rubbish that was left in my room, and that was it. There was no follow-up whatsoever.

This is an older luxury hotel located on the quieter side of Shinjuku. It has a beautiful lobby, and there's a fantastic Japanese restaurant on the second floor. The hotel is conveniently located near the Tocho-mae subway station. The rooms are clean and comfortable, though not particularly spacious. The breakfast is excellent.

The room appeared to be over 25 square meters, but for exact measurements, refer to the hotel description. The furniture and lighting in the room were tastefully designed, combining wood and metal elements. The bathroom had the visual effect of stone, though I didn't confirm the actual material. Ventilation in the room was excellent, and it stayed warm even in winter. The room was cleaned thoroughly every day. For environmental reasons, linens were changed every four days, which is acceptable. The lighting controls were well-placed, with three master switches: one on each side of the bed and one by the door. Overall, the management standard truly felt five-star. Across from the hotel is an office building, but its indoor plaza, "Triangle Plaza," has fantastic dining options, as well as a lawn, a large screen, and two or three Christmas photo areas. It's definitely worth considering if you're looking for nearby places to eat.

The room was quite spacious for Tokyo standards, and the view was fantastic! You could even see Mount Fuji in the distance, which was a huge plus. The hotel staff were very friendly and provided attentive service. It really lives up to its reputation as an established brand. I'll definitely book at the Hyatt again on my next visit!

The room was decent, nothing fancy like a minibar, probably because it was recently renovated. Overall, it's okay, though there was a fair bit of dust on the linens. But for a business hotel, it's good; cleanliness is key. The room offered a view of Mount Fuji, and the location is excellent with a subway station right downstairs. There are plenty of supermarkets and restaurants nearby, and the airport shuttle stops right outside.