Hotel 3 Bintang di Tokyo

I absolutely adore this hotel! It’s in a great location in Ginza about a 15 minute walk from all of the major attractions within Ginza. It also has a lot of great restaurants around and has easy access to the metro, buses and the airport bus. I was also very happy with the hotel staff as they were so helpful with anything I needed. The room was still quite small considering it’s a Tokyo however, the lobby spaces nice and big so you could go and relax there and enjoy a lot of free refreshment, such as coffee or tea. I would definitely stay at this hotel again.

It was a really good location, a few minutes walk from Tokyo station. The staff was super friendly and lovely, although could do with them speak a little more English, that would be helpful. I stayed there for 5 nights then went to Kyoto and came back to this hotel for my final 4 nights.

We felt that this hotel was centrally located in Ginza and we had quick access to a lot of the shopping and attractions nearby either by walking or using the metro. The hotel is surrounded by good restaurants and convenience stores. The check in was smooth but our room was not available until 4 pm. They do offer luggage storage in the lobby and will deliver luggage to the rooms. The lobby offers a light breakfast (for a fee), a welcome coffee in the morning and they have a spring water fountain that dispenses cold water. There is also a spot in the lobby where you can grab your toiletries for your room or items for the onsen room like the yukata. There is also a pillow selection area and it might be worth getting here promptly because once they're gone they are gone! The rooms were comfy and quiet. We booked a run of the house and although our bag was originally marked to be delivered to a bigger room we got a much more compact one. We didn't mind as we had gambled when we made the choice and saved a bit because we did. The room had a large TV, a small work station and a very small bathroom. The room was still well equipped and we had a kettle, mini fridge, air purifier/humidifier, fabric freshener, spots to hang our clothes and enough room to put our large luggage without it being in the way. The bed was very comfy and we felt we got a good night's rest. The room also had good WiFi and a number of outlets including a few USB plug ins. The room had a tablet which was kind of gimmicky but could control the lights, AC or heat and the TV. There were some videos on demand including some adult content. I spent more time than I felt I should trying to figure out how to screencast and ultimately was not able to. There is an option to select a language on the tablet but some instructions are only in Japanese. We played with the tablet a bit the first night but it wasn't really needed to enjoy the room. We thought it was funny that we only got one long pillow and each day they offered one bottle of water despite the double occupancy.bit is worth while getting the pillow selection and without it we aren't sure how we would have slept. We felt for a hotel that calls itself ”premier” the one pillow and one bottle was off. The onsen for men was on the second floor and women were on the third floor. The men require no code but the women's code changes daily and you have to pick up the code from the front desk each day. They have shampoo, conditioner and body/face wash and the onsen is pretty clean but on the smaller side. Each time I went there were 4 men in the soaking bath and that is pretty much the limit. There isn't water in the onsen area but there is a vending machine and water dispenser in the hallway. The women's onsen was not as busy according to my wife but she did note there were guests that weren't aware they should have quiet conversations or none at all. There are lockers provided in the change room and clips to put on your sandals to mark them. There are no towels or wash cloths here though and you have to bring the towels from your room and the cloths can be picked up in the lobby. The laundry area was normally available and they have two washers and two dryers. It takes about half an hour each to wash and dry and they provide laundry detergent. They could use some English signage in the laundry area as it seems some people weren't sure how to use the machines like how to start or that they needed to empty the dryer lint. Each time I used the laundry machine I removed about a quarter inch of lint from the screen which shows that they aren't being properly maintained. The hotel only offers room service to rooms if you put a room service magnet on the door before 11 am. When the magnet is hung it is cleaned well and they replace the towels and bring you your one bottle.

Very conveniently located nearby the subway started Akebonobashi (green line) which is just 15-30 mins distance from Shibuya, Tokyo Station, Akihabara Electric Town, Take****a street, Asakusa, etc. just bringn your own water as they can provide tap water or bottled water if you forfeit room service!

Due to the unforeseen circumstances I had to cancel my stay in the hotel a few hours before checking in. The exceptional customer service handled my complicated situation with a high level of professionalism and commitment to customer satisfaction. I want to thank you Tokyu Shinjuku-Eastside hotel for understanding my situation and express sincere gratitude for the refund. This is the hotel which protects not only its own interest but also the interest of guests. This experience will undoubtedly lead me to consider staying at Tokyu Stay Shinjuku-Eastside hotel in the future and I recommend the hotel to anyone. Once again, thank you Tokyu Stay Shinjuku-Eastside hotel for your efficient handling on my matter.

Pro - Good location. Less than a 3 mins walk from Otorri Station on the Keikyu Line if you are coming from the airport. From the hotel it is about 30mins to Yokohama on the same line southwards. Airport shuttle in the morning makes it convenient for visitors who are flying off in the morning. Cons - While we appreciate that breakfast was provided in a bento box, drinks were not included. And while it did not affect us as we were flying off in the morning, those catching a afternoon or evening flight would have to find their own way to the airport.

small room but good location nearby the metro station. bath room is quite good. Simple but good quality breakfast. I love the comforter and mattresses so comfortable and make me great sleep. Cleaning work is very satisfied

A normal 3 stars hotel. Hotel room is kind of small, we can only open 1 luggage in the room. There is only 1 small seat and super small table in the room, we can only sit on the bed to watch TV or to have some snack at night. The room facilities are a bit old. Location is good, only take 8-10mins walk to Ueno station. Love they have a microwave at the hotel lobby, you can use it anytime to heat up food.

Location near Shinjuku-sanchome station, if you have luggage take exit C6 for elevator/lift. Otherwise nearest is C4. There is drinking machine like coffee at lobby. Room is small but can open 2 luggage bags. Blanket not clean and cleanliness need to improve

Check-in and out was easy, and amenities were self service so you grab what you need. The room was clean, quiet, and has enough space for me. There are convenience stores and different kinds of restaurants nearby. Pictured was a takeout from the restaurant across from the hotel.