Hotel berhampiran JR Shin-Nihombashi Station, Tokyo

Aman Tokyo sets a new standard for exceptional hard products. Despite a mishap on our first night when we returned from dinner to find our room uncleaned, the front desk manager promptly apologized and offered complimentary drinks. The head of housekeeping also personally apologized at breakfast and showered us with thoughtful gestures like a fruit platter and free laundry. Subsequently, our stay was faultless. Aman Tokyo also boasts stunning design and architecture and a strategic location near Otemachi station, Tokyo station, the Imperial Palace, and Ginza. Its awe-inspiring atrium leaves a lasting impression. The generously sized rooms, starting at 70 square meters, feature high ceilings throughout, with unforgettable views of the imperial gardens from the bed. Even the retractable TV showcases its thoughtful design, providing guests with an unobstructed view of the Tokyo skyline. The hotel's farewell was equally remarkable. Providing a complimentary hotel car transfer to Tokyo station, while being escorted by another staff member who went the extra mile to purchase our tickets, carry our luggage to the platform, store our luggage on the train and brought us to our seats. Undoubtedly, this luxury at Aman Tokyo comes at a price. However, delivers the sought-after wow factor for which its rates command. After all, Tokyo is one of the most expensive cities in the world. From the grand lobby to the inviting pool and spacious rooms, the hotel impresses on many levels. Managing expectations is, however, key. It would be unrealistic to expect the usual Aman-type of service commonly associated with their other properties whose room counts are a lot smaller. While the initial mishap was regrettable, the subsequent personalized attention and meticulous service surpassed expectations for a city hotel with 80 rooms. Whether this was due to the initial mishap or reflective of their usual standards remains unknown, warranting another stay on my next visit to Tokyo.

The uniqueness of this five-star hotel is that it offers unparalleled comfort and first-class service. Whether you are traveling for business or vacation, we can meet your needs here. I was impressed with the modern amenities and thoughtful details in the hotel room. What's more worth mentioning is that the hotel's waiters always maintained smiles and enthusiasm, which made me feel more cordial and warm. If you are looking for a quality five star hotel then this hotel is undoubtedly your best choice.

This is my second time staying in this hotel. The stay is v pleasant. The staff are friendly and can speak fluent English. The cleanliness of the hotel never disappoints me. The common area is tidy. The room is clean. The hotel is close to metro station. Less than a minute walk to the hotel from the 京橋 station. If you carry luggage with you, you may take the exit from the opposite building 明治屋 where there’s escalator. However, the Tokyo JR station takes about 7mins walk from the hotel with almost no shelter at all. It’s fine if you do that outside of summer. Despite the distance from JR station, Lyf Ginza is still my go-to hotel in Tokyo when traveling solo.

New, modern, eco friendly hotel with great amenities: fitness center and public bath nearly empty whenever I used it. The comfortable, 24 hr lounge room with Nespresso machine, water, and ice- good place for lounging. Always welcoming 24/7 staff who can speak English. Walking distance to Tsukiji market and the train stations. Our hotel room was efficiently designed- the pocket door separates the bedroom from the front door and “open bathroom” space. The shower felt spacious and luxurious. We did use the dryer- what a bonus to have in the room! We chose the hotel for the location and price- and we’re really glad we stayed there for our entire Tokyo trip!

This was a decent stay in Tokyo Ginza area. We are a couple and stayed here for 5 nights. The location was superb being a few mins walk from Simbashi station and a little further from Ginza station. These 2 stations are super convenient. There’s a direct train from Simbashi station to Narita Airport. The service is typical Japanese. Very strict with the check in and out timings. Having said that, the staff allowed us to store our luggage so we could still do some last minute exploring.

The room was small but comfortable, but the WiFi connection only worked in the lobby on the 1/F but not in the room on the 2/F. The coin laundry was also absent from this building - you had to go to another hotel building of the same hotel brand nearby to wash your clothes. If you take the JR train, you'd also be expected to walk some distance before you could get to the hotel. An economic choice, but not very ideal for extended stays if you need to wash your clothes frequently and gain stable access to the Internet.

The hotel was very nice. However, to use the swimming pool, I was given a locker key to change into a swimsuit, but there was a charge(room charge.) I was embarrassed because there was no explanation in advance that a fee would be charged. I hope to be informed enough in the future.

Overall was okay experience. The only thing that bothers is the laundry room. There are so many Chinese ********* or middle Eastern people make a mess after washing. Things like putting tissue inside the washing machine and taking off other people clothes without consent before the owner comes back to pick up their washed clothes.

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.