Hotel Washington di Tokyo

Stayed here a few times. Very convenient location, take airport limousine bus that alight you at the hotel. About 10-15 mins walk to Shinjuku station via underground link. Extremely convenient, no problem rain or shine. Room feels a bit aged but overall maintenance still good. Overall another pleasant stay.

The outside of the building is huge. There are so many amenities to choose from at reception. Definitely gives the impression its a 4* hotel. When I got into my room I could see rust and marks in the bathroom, the bed was hard and uncomfortable. I wasn't pleased that the WiFi kept cutting out constantly. Now I got the impression it was a 2-3* hotel. Room service was excellent until the last night when they forgot to leave a night dress. The location is excellent, very close to the station and surrounded by shops. There's an amazon locker close by which helps with my online shopping addiction lol. I forgot to take a picture of the hotel and the amazing view but I got one of the symbol in the front garden.

Absolutely fantastic, especially the breakfast! They have everything you could possibly want, including various fish like mackerel and salmon, and even natto. It's incredibly good! The location is also excellent, with beautiful surroundings.

The overall location is quite good, just a 2-minute walk from Akihabara JR Station. There’s a Family Mart, Denny’s, and McDonald’s downstairs, so it’s very convenient to grab food quickly at any time. Although the room isn’t large, which I believe is a characteristic of Tokyo, it is clean, tidy, and well-equipped. The entire journey would have ended pleasantly until we encountered a bald, tall male front desk clerk in the lobby. He did two things that made guests’ impressions of the hotel plummet. If you can’t recognize him from my description of his appearance, there’s another way—he is the most passive-aggressive service staff member I’ve encountered in all of Japan. First: We lost a room key. We admitted it directly at checkout and were willing to accept any form of compensation. He stated that we needed to pay 2000 Yen, and while we were taking out the money, he couldn’t resist making a few passive-aggressive remarks. It was as if guests coming for a vacation needed to accept his accusations and moral judgments. The second incident: We checked out on the morning of the 5th and indicated that we would be checking in again on the 6th (we went to Fuji that night). The hotel staff saw our reservation for the 6th in the system and directed us to store our luggage in the storage room next to the elevator. When we checked in on the afternoon of the 6th, we suddenly found that our luggage was missing. At that point, we encountered the bald clerk again. He said to us: “Why didn’t you tell us you were storing your luggage for more than one day?” We expressed our confusion and explained it kindly. I’m not sure if he had a comprehension issue or just wasn’t thinking clearly, but he kept insisting, “You should have told us in advance next time.” This request seemed to suggest to the guests: “Yes, we’re unprofessional, but so what? You could remind us. Since you didn’t remind us, it’s your fault. Please remind me next time that I’m unprofessional!” I don’t understand why the hotel system has information displayed yet the hotel still makes mistakes. Guests check into hotels for vacation, not to endure his moral judgments and accusations. It seems like making people feel miserable is the goal and attitude of his work. This otherwise nice hotel loses significant points because of this employee, which is really unfortunate. 整体地理位置很不错，在秋叶原JR站步行2min的地方 楼下有family mart和Denny‘s、麦当劳，所以任何时候想要快速grab food，都是很便捷的 房间虽然不大，我相信这是东京特色了，但是整体干净整洁、设备齐全。 本身整个journey都会愉快的结束，直到我们遇到了大堂一位光头、身高较高的男性前台服务员。他干了两件事情让客人给这个酒店的印象跌入谷底。 如果你没有通过我对他外观的表述辨认他，还有一个方式——他是整个日本说话最passive aggresive的服务生了 第一：我们弄丢了一张房卡。我们直接在退房时承认并愿意接受任何形式的赔偿。他表述需要支付2000 Yen，我们在掏钱的时候，他也不忘passive aggressive的说上几句风凉话。仿佛客人来度假入住是需要来接受他的指责与道德审判。 第二件事：我们在5th早晨退房，并表明将会在6th再次入住（我们5th当晚去fuji游玩了）。该酒店的服务人员从电脑system中看到了我们6th的订单，并指引我们把行李寄存在电梯旁边的storage room。当我们6th下午办理入住时，缺猛然发现我们的行李不见了。这时，我们再次遇到了这名光头服务员。他对我们说：你们为什么不告诉我们你们要寄存more than 1 day 我们表示不解，并友好解释，他不知道是理解能力有问题还是就是脑子不清醒，一直说：你们下次要提前和我们说。这个要求仿佛是在对客人说：没错，我们工作不专业，那又如何，你们可以提醒我们呀。既然你们没有提醒我们，那你们有问题，下次请提醒不专业的我哦！ 我不明白酒店系统都有显示的信息，为何酒店还会犯错。并且客人来酒店入住是度假，并不是来接受他道德的审判与指责的。把人的心情弄得很糟糕大概是他工作的目的与态度把。 这个整体不错的酒店，因为有这个员工而大大扣分，实在是可惜

The room was quite small, but it was really warm inside. The hotel service was good, and the facilities were decent, especially the mattress which was quite soft and comfortable to sleep on. The hotel also provided cooling foot patches, which felt very refreshing and comfortable, as well as face masks and basic skincare products, which were also quite good to use.

In general, the Washington Hotel is still good, especially in the special period now. When entering the hotel, first go to the 3rd floor, disinfect first, and then take the elevator to enter the room, which is quite modern. The waiter can observe every customer who cleans the poison and enters the room. The location is very good, the transportation is convenient, and the waiters are very enthusiastic. I like.