Hotel berhampiran Safram UK - Aylesford, Tonbridge and Malling District

Went here for our 10th anniversary as we got married here and it use to be our local. We had afternoon tea, which was lovely and just the right amount. The staff was extremely friendly and helpful and make you feel welcome. We also stayed here, the room was a lovely size, had everything we needed, and we were able to check in slightly early. The furniture in the room is a little dated, but did its job. We had breakfast here which was lovely, with lots of choice. We used the swimming pool, which was clean and so were the changing rooms. We also got to see the start of a Christmas tree going up. A fantastic stay, would highly recommend and will be visiting again.

Don't be fooled by the exterior and the renovated lobby, both of which are very nice. This is a dumpy old hotel that should have its Holiday Inn franchise removed until full renovations are complete. As an IHG Diamond and Intercontinental Ambassador status guest I was given an upgrade to an executive room. My first room had stains on the walls, stains on the desk chair, crumbs from biscuits on the nightstand, other crumbs on the desk chair, mold spores in the kettle, stains on the side of the bed, bedding that didn't even cover the mattress, and mold or mildew in the bathtub-shower. Those were just the cleanliness-related issues. The room was also in poor condition. Likewise, the hallway leading to the hotel had threadbare and stained carpet that looked like it was from the 1980s or 1990s. Same for the bathroom, which looked unchanged in years. I requested a second room, which was also an executive room. This room had hair on surfaces, stains on the bedding, stains on the bathroom countertop/vanity, mold or mildew in the bathtub-shower, and water from a previous guest in the kettle. The Front Desk clerk was working by herself until the duty manager arrived. There were no housekeeping staff working. To the hotel's credit, I emailed the operations manager and duty manager with pictures. The duty manager took full responsibility, fully apologized and re-cleaned my second room while I was at dinner. While worn-out and, overall, just well below the standard of any chain hotel in 2023, the room was at least mostly clean on the third try. I will also compliment the Front Desk clerk, a woman. She was professional, welcoming and just very hospitable. She was exactly the kind of person you want working the Front Desk. I would hire her in a heartbeat if I owned or managed a hotel. Unfortunately, she can only work with the product she is given. Likewise, I had dinner in the hotel restaurant while waiting for my room to be cleaned. The menu is pretty extensive and, if I'm being honest, a little overwhelming. The lamb was very good. Surprisingly good actually. Service was attentive, although the restaurant is really just the breakfast restaurant. If you order drinks (alcoholic or non-alcoholic), the until 6:30 pm for dinner, which is a little late for a chain hotel off the motorway. The bar off the lobby, which has the feel of a small pub, serves the same food and is open earlier. staff have to go to the bar to retrieve them. This seems odd. You think they would at least have a non-alcoholic drink station in the restaurant. The restaurant itself doesn't open Most customers were eating in the bar as it had a better atmosphere than a soulless restaurant dining room that was 99% empty. I was going to use the gym, but the gym isn't 24/7. You also somewhat bizarrely have to walk through the bar to access the gym. That's awkward. Another unusual feature of the hotel is the layout. Despite having multiple floors, the rooms are still numbered as if they're

Been here twice to eat now and it didn’t disappoint. The standard of the cuisine is first class from presentation to quality ingredients and even down to a hot plate upon delivery - excellent ! I eat in some of the more recognised high end establishments in Central London and have to say that the food we had mirrored this standard and in fact, for me, beat it. To start, we had the fish platter to share which was outstanding and a must should you visit. Our mains were Calves Liver, (which was devine,) and my guests had Fish n Chips and Steak respectively - both of which they assured me was excellently cooked and of the same quality as the liver! We couldn’t fit a dessert in but I’m sure it would have been just as delicious if we could have. Pricing very reasonable for the quality of the dishes and service. We will be returning very soon.

A good one night stopover point at motorway services which have fast food outlets. On arriving i was allocated a room which absolutely stank of urine. However, after returning to Reception and explaining I was swiftly and courteously offered another room upgraded by way of apology. The Customer Service by the Reception Staff was excellent and the problem quickly resolved. The hotel room was very quiet and comfortable with secure parking nearby. Great for Business Travellers or one night.

Overall we were pleasantly surprised with our stay since it was our first time staying at this hotel chain. The location was convenient being right next to the A2, yet still peaceful inside our hotel. The room was very large, the customer service was great and the value for money was so much better than the more established chains. There’s also an independent coffee stand just a short walk from the hotel. It’s called grounded coffee and we recommend a visit. A highly recommended hotel.

We had a lovely visit at the Castle Hotel. A hotel with an old quaint charm! Love the history. Staff were friendly and very helpful. Coffee and robes in the rooms were over the top. Breakfast each morning was amazing. Loved sitting out on the beautiful patio area! We look forward to many more visits!