Hotel berhampiran St Martin's Church, Ryarsh, Tonbridge and Malling District

This hotel really served our purpose as a convenient overnight stop whilst attending a wedding. The double room on the first floor was clean, the shower hot, plenty of towels, ironing board, hairdryer, fan; in short everything we needed. It was also great to be able to check in a little earlier so we could enjoy a quick cup of tea and freshen up before the wedding. A very nice young man at reception, I think his name was Banjul, was most attentive, friendly and helpful though the staff at breakfast were also very nice and kept all the breakfast supplies stocked up. I loved the fresh fruit salad, fresh watermelon and selection of hot beverages. My husband enjoyed nicely cooked back bacon and freshly fried eggs. It was all excellent and there was a relaxed, friendly vibe in the breakfast room.

Don't be fooled by the exterior and the renovated lobby, both of which are very nice. This is a dumpy old hotel that should have its Holiday Inn franchise removed until full renovations are complete. As an IHG Diamond and Intercontinental Ambassador status guest I was given an upgrade to an executive room. My first room had stains on the walls, stains on the desk chair, crumbs from biscuits on the nightstand, other crumbs on the desk chair, mold spores in the kettle, stains on the side of the bed, bedding that didn't even cover the mattress, and mold or mildew in the bathtub-shower. Those were just the cleanliness-related issues. The room was also in poor condition. Likewise, the hallway leading to the hotel had threadbare and stained carpet that looked like it was from the 1980s or 1990s. Same for the bathroom, which looked unchanged in years. I requested a second room, which was also an executive room. This room had hair on surfaces, stains on the bedding, stains on the bathroom countertop/vanity, mold or mildew in the bathtub-shower, and water from a previous guest in the kettle. The Front Desk clerk was working by herself until the duty manager arrived. There were no housekeeping staff working. To the hotel's credit, I emailed the operations manager and duty manager with pictures. The duty manager took full responsibility, fully apologized and re-cleaned my second room while I was at dinner. While worn-out and, overall, just well below the standard of any chain hotel in 2023, the room was at least mostly clean on the third try. I will also compliment the Front Desk clerk, a woman. She was professional, welcoming and just very hospitable. She was exactly the kind of person you want working the Front Desk. I would hire her in a heartbeat if I owned or managed a hotel. Unfortunately, she can only work with the product she is given. Likewise, I had dinner in the hotel restaurant while waiting for my room to be cleaned. The menu is pretty extensive and, if I'm being honest, a little overwhelming. The lamb was very good. Surprisingly good actually. Service was attentive, although the restaurant is really just the breakfast restaurant. If you order drinks (alcoholic or non-alcoholic), the until 6:30 pm for dinner, which is a little late for a chain hotel off the motorway. The bar off the lobby, which has the feel of a small pub, serves the same food and is open earlier. staff have to go to the bar to retrieve them. This seems odd. You think they would at least have a non-alcoholic drink station in the restaurant. The restaurant itself doesn't open Most customers were eating in the bar as it had a better atmosphere than a soulless restaurant dining room that was 99% empty. I was going to use the gym, but the gym isn't 24/7. You also somewhat bizarrely have to walk through the bar to access the gym. That's awkward. Another unusual feature of the hotel is the layout. Despite having multiple floors, the rooms are still numbered as if they're

Went here for our 10th anniversary as we got married here and it use to be our local. We had afternoon tea, which was lovely and just the right amount. The staff was extremely friendly and helpful and make you feel welcome. We also stayed here, the room was a lovely size, had everything we needed, and we were able to check in slightly early. The furniture in the room is a little dated, but did its job. We had breakfast here which was lovely, with lots of choice. We used the swimming pool, which was clean and so were the changing rooms. We also got to see the start of a Christmas tree going up. A fantastic stay, would highly recommend and will be visiting again.

We had a wonderful stay. We went for our anniversary and we were very spoilt with roses and Prosecco in the room with a lovely bag of goodies, soft drinks,crisps and chocolate along with an anniversary card. I requested a room with a view and wow did we have one. Looking over part of the Brands Hatch course. The staff were very helpful. The room was clean and modern. Swimming and spa facilities were lovely and all clean. Not really a buffet person but food was plenty and hot. The hallways are a little tied but not shocking. Would recommend for a short stay.

Needed a place to stay, in a convenient area. Personel helpful.

路過住了一晚。87年的酒店，比較老了。不知道為什麼，明明客人不多，前台還是給了我們一個負一樓的房間，視野一般，如果是給樓上房間就好了。酒店有個室內游泳池，沒有窗戶，人不多。室外有一片巨大的高爾夫練習場。適合打高爾夫的客人。

Overall we were pleasantly surprised with our stay since it was our first time staying at this hotel chain. The location was convenient being right next to the A2, yet still peaceful inside our hotel. The room was very large, the customer service was great and the value for money was so much better than the more established chains. There’s also an independent coffee stand just a short walk from the hotel. It’s called grounded coffee and we recommend a visit. A highly recommended hotel.

A good one night stopover point at motorway services which have fast food outlets. On arriving i was allocated a room which absolutely stank of urine. However, after returning to Reception and explaining I was swiftly and courteously offered another room upgraded by way of apology. The Customer Service by the Reception Staff was excellent and the problem quickly resolved. The hotel room was very quiet and comfortable with secure parking nearby. Great for Business Travellers or one night.