Hotel Toowoomba dengan Gim

The carpets badly worn and have a horrible smell the shower glass is filthy caked on soap never cleaned by looks of it....I stayed here with My wife ad a friend who had the misfortune to pay $425 a night 4 star penthouse.This place is old and dated our bedroom light blew out ..the hand rail in the lifts when they work one with broken hand rail was fixed with duct tape to hold it in place..It appears these are all cost cutting efforts at the expense of residents and travellers ..This was also our wedding anniversary few days in Toowoomba to see The Nutcracker.I would not recommend this place to anyone..It's in desperate need of a good clean up and an upgrade the air-conditioning is very loud don't expect a good night's sleep

The staff at reception were very helpful and prompt. The room was comfy. There was only one chair to watch tv, so someone had to sit on the bed. The bed was comfortable. Had dinner at Zack’s. I had a steak which was excellent and my husband had chicken with garlic sauce. He said it was so tender. The bar staff were friendly and knew their drinks. Close to the Empire Theatre.

We go to Toowoomba roughly once a month and after trying a few different places we have settled on Quest. The staff are great and all the facilities are perfect for our needs. The rooms are clean, don’t have that “hotel smell” and the beds are comfortable. We always ask for a room overlooking Queens Park which is beautiful.

Overall a very pleasant stay. Had issues with WIFI and logging in and on Friday night in bed around 9.30pm we heard loud music from somewhere. Not sure if from within the hotel or neighbouring restaurants.

Stayed for 11 nights Spacious clean room, fabulous bathroom, a balcony or courtyard for each room, free laundry ! Gold service from the staff in the bar, restaurant and breakfast service, big shout out to Rena and Amanda Shower the chefs with diamonds, for offering consistent top quality food, it was such a wonderful bonus ! and last and not certainly the least, Thomas, the manager is the rare find, with exceptional customer service skills who absolutely delivers the platinum touch ! Highly recommended and will definitely be coming back 🩷

This places is in such a great location and has beautiful facilities, but that's as far as I can say in regards to Athena. We had nothing but dramas staying here. Checked in about 5.30pm. Paid for a 1 bedroom apartment. Opened door to find 1 bed studio room with wheel chair facilities. Went back to the reception and the lady had apologised and said they had new staff on and they had allocated the wrong room. Said they could offer another room and she had to Check there wasn't going to be cost. Which I was not going to pay even if they tried as this was their error. So I had to split my family up to sleep in separate rooms. She told me they would text I'm the morning once our original room was ready, so when I went to check out of 1 room a different girl said we would have to be out of both rooms. Which I had explained the whole reason we booked 2 nights is due to a wedding. I was not happy as we had to pack up everything and checkout, so I said we will have to go down to the local mall. And that i wanted room ready by 12.Well 30mins they texted saying room was ready, however at this point we were out. I arrive back check into family room. Well Netlix that they advertised did not work ok their so called smart TV. It wasn't one as the remote was old ans didn't have the smart TV buttons. Anyway called up the girl she said she wasn't too sure why it's not working when she came up to have a look. She said she will text her manager to ask why. She then said they been having issues with tvs and we don't seem to have netflix. At this point I'm like whatever, we have been mucked around enough. Then later on I hopped into be to watch normal satellite TV and that didn't even work it was glitching and the picture wasn't coming up. So it was clearly just off to bed for me. I was so upset with the stay so I wrote to the premise and all they could respond was deflecting information like they had done us a solid for putting us up in another room for free on the first night. And that they had checked both TVs and they were working with Netflix and getting a clear picture.. which is a load of crap. And to be made out like one staff told me one thing but another told me another and i was wrong.You either need to have a better communication system to leave notes or train your staff better. You will see the response from site from screen shot and also images of clearly Glitching TV. Considering we paid$200 a night that's Hotel prices with motel experience. If Athena you see this, do not try and respond to cover your own reputation. Because this was due to lack of experience and poor customer service skills some of your staff.