Hotel berhampiran Will Geer's Theatricum Botanicum, Topanga

Overall really liked the hotel BUT when we arrived at 3pm for check-in, the room wasn’t ready. Was told to wait in the lobby and they would let me know when it was ready. Waited. Waited. Nobody ever approached us. At 3:45… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 4:30… Went to the front desk to ask status. “Who? What room? Let me check on that. No, sorry it is still not ready.” Waited. Waited. Nobody ever approached us. At 5:00… Went to the front desk to ask status. “Who? What room? Let me check on that. Yes, it’s ready now. Let me make your keys for you.” I’d probably still be sitting in the lobby now weeks later if I hadn’t approached the front desk multiple times. Any compensation for this long delay? Nope. Filled out their survey when I received it by email. Any compensation offered then? Nope. Morale of the story: Throw a fit in the lobby, disturb all the other guests, and make a huge scene, THEN you will get some compensation for their shortfalls. Acting like a reasonable, understanding customer only gets you treated like a sucker. Suggestion to hotels in general: stop giving your worst customers your best treatment. If you drop the ball, there should be an standard chart of compensation automatically deducted from the bill without the customer even having to ask. Don’t make customers scream and yell to be treated fairly.

Lokasi adalah satu-satunya perkara yang baik tentang hotel ini. Jika anda tinggal di bilik belakang sana lebih baik daripada frontvof hotel. Itu perlu diubahsuai terutamanya untuk harga hotel. Kakitangannya ramah secara keseluruhan tidak pernah menghadapi masalah

We were shocked by the positive reviews for this hotel. We arrived late at night. When we got off the elevator, there was a huge pile of vomit on the floor. We went down to the front desk to let the staff know. The desk agent said that he knew about the vomit, but didn't have anyone to clean it. He said he had a photo of it on his phone and would let the cleaning crew know as soon as they arrived. We went back up to our room. The entire hallway on our floor stank from the vomit and a pervasive smoke odor (despite having reserved a nonsmoking room). Our room was filthy. There was hair in the tub and the edges of the shower had pink fungus growing in there, which suggested that it hadn't been properly cleaned in weeks or months. The room stank of smoke. The beds were hard as a rock, the safe in the closet had no batteries, so it was unusable. The drains in both the shower and the sink were clogged. We were disgusted, but so tired from traveling that we decided to sleep and switch rooms in the morning. When we got up the next day, the pile of vomit was still in the hallway. We went down to the lobby to alert the front desk that the vomit had not been cleaned. A new desk agent was there and he said that he knew that the vomit was there but his janitorial crew had only been in for a few hours and hadn't been able to clean it yet. A FEW HOURS??? It would seem that vomit in a public space would be the very first important thing to clean when the staff arrived in the morning. The desk agent literally couldn't care less that there was a public health issue that had been sitting there, unattended to, for over 14 hours. All things being equal, we decided not to eat the included breakfast. If the hotel staff can't be trusted to keep public spaces clean, how could we trust that food had been handled properly? This was the most revolting hotel stay we've ever experienced and we've stayed in some pretty questionable accommodations in far flung locations. We contacted Holiday Inn about our experience and never heard a word back.

I have been going to this hotel for years, because I have family nearby. This time I found the ”update” cold and user-unfriendly. When I tried to use the pod coffeemaker that is no longer a Keurig-branded machine, I found little in the way of instructions and the coffee overflowed my cup into the tray below. There were no printed directions for anything, just one of those QR codes that's useful for seniors like me that don't use a smart device. The pillows were hard, rather than firm. There was no clock in the room, let alone an alarm clock. The shower door was difficult to open from the inside. The toilet seat is VERY low. I believe that this property and perhaps the whole chain has deserted its loyal Boomer clientele in favor of pandering to younger clients. We Boomers are the generation with money to spend on leisure travel, and we should not be disrespected as this hotel has.

Great stay! The staff is top notch at this beautiful boutique hotel. I had everything I needed for a perfect beach workcation. Rooms are large with a beautiful ocean view. WiFi in the rooms were strong with good download speeds. The property is located next to the pier and the sunrise and sunset views are not to be missed.. Breakfast and dinner at the restaurant overlooking the ocean was delicious. Beach chairs, umbrella and food/drink service available. My only regret is not staying longer. Definitely recommend!

Great vibe. Lovely staff. Just a great overall, chill experience. Beautiful, simple rooms. Roof deck for dining really makes it. All the meals were wonderful. Great views of surfers. Ideal for a weekend trip. I am very happy I stayed at the Surfrider!