Best Western Topeka Inn Suites

The entire experience was HORRIBLE from check in to check out!!! People were hanging out the window on the top floor when we pulled up. There was not an elevator in the building and no one to help with the luggage. We paid for a short stay days in advance, paid the deposit when arrived, and were left to carry our OUR OWN bags up 2 flights of stairs!!! We found garbage left in the room from coffee cream to candy wrappers when we first walked in! So it obviously was not thoroughly cleaned or vacuumed! The tub was extremely DIRTY!! The bed linen had holes! Both beds smelled HORRIBLY!! We went to a store and bought our own cleaning and sanitizing items, bed linen and bath towels. The refrigerator was dirty and the TV did not have a remote control. The front desk agent had to bring a remote from another room and program it to the TV. The halls smelled like cigarettes during the day and ********* every night!!! The other people in the hotel were poor and constantly trying to find ways to steal food, drinks, and money! Both, naturally and spiritually!!! This was one of the WORST PLACES I'VE EVER BEEN!!!!

It was a good sized room and in a very convenient location.

The rooms seemed clean. The pool area is in need of repair and cleaning. Water sitting around the outside which instantly turned into ice when the temperature dropped. Trees were trimmed and left laying around. Breakfast was ok but not all that great.

Very clean, quiet, great location. Nice friendly staff, excellent complimentary breakfast. Cleanliness, safety and price are the three most important factors in a hotel for me. This one is very affordable, clean and safe. I would definitely stay here again.

Hotel owner called me the first day of my stay before I got there wondering why I needed 2 queen size beds & then asked if I had any pets so I could get charged an extra $90.00

The morning staff was absolutely amazing. The guy that checked us in was kind of rude, which was so unneeded after an 8 hour drive with a three year old. The hotel is very dated.

We had an impromptu stay on our drive back home from IN to CO. Front desk staff was very helpful and friendly. For a discounted hotel, we actually enjoyed our stay! There’s something to be said about how employees treat their customers in a positive and genuine manner - thanks team!

I don't recommend this place the bathroom the sink and floor was dirty I ask for cleaning services and the manager give me alot attitud at the end she send someone to clean the cleaning lady was really nice.

Overall terrible . Would not recommend , the old “lady” named “Jill” ; who is at the front desk, She is beyond incompetent , apparently has no idea how to handle good customer service . She is beyond rude. Hopefully she is able to find a new position that is able to suit her.