Hotel Victoria

Clean, good location

酒店應該年代久遠，房間應該重新裝修過，房間不大，燈光不算亮，沒有拖鞋 牙刷牙膏，但是有熱水壺 杯子。床高，床小，隔音不好。衞生間比較大。大堂古色古香，很有味道，酒店前台和吧枱連在一起，也是別緻。 攜程預訂的房間 每次都有 “驚喜”（詳看圖6）

有點小 方形比較少

This was our second stay at the Victoria Hotel. Our positive experience from our first stay was only reinforced. The staff, especially Aisha, were helpful and friendly and made us feel very welcome. The location is perfect for exploring Downtown Toronto, with easy access to the Union Railway Station. Really enjoyed the breakfast.

I had very good experience with checking-in. Particularly Aisha and Sundar were very kind, polite and friendly. Everything seems reasonable so far. There are hair-dryer and iron in the room. The atmosphere is classic. It would be awesome if it had a mini-bar.

I decided on Hotel Victoria for its location as it's very close to Toronto Union Station as I plan to travel to and from. Only stayed in for one night however the room is very dark but all the basic amenities are there. I loved the hotel lobby decor especially the lift 🛗. Breakfast is great and service is wonderful as well.

This is a very classic hotel. But what sets it out as amazing is the wonderful staff. From the moment that I arrived, everyone at the hotel was super friendly and helpful. I enjoyed the dining/bar area with super friendly staff. The front desk personnel were also very friendly. I will definitely come back when I get the chance to return to Toronto. It is also very convenient to Union Station which has a great express train from Pearson Airport.

I’d like to make it clear that the manager (Emeline) did everything in her power to make up for all the issues I experienced once she was made aware of them. Unfortunately for me, that wasn’t until my last day. This was my first solo trip. The hotel itself is beautiful, and it’s in a great location. It doesn’t have step free access - there is one step up from street level. I waited 10 mins to check in with the host Supriya and eventually found my way to my room (I was not given directions or any information outside of my room number) which turned out to have two single beds instead of the 1 queen bed I booked. When I went back down to politely resolve this, I was met with attitude and told that what I was given was what I booked. After showing proof of my booking, she admitted that I’d been moved because there was some kind of hockey event and they had a last minute group booking that they accommodated instead of me. After some back and forth, Supriya eventually agreed that I could have the cost of my breakfast covered in the morning to compensate for this inconvenience, as they didn’t have any rooms available that night to move me to. The next morning I came down for breakfast as we’d agreed, and after being greeted sat down by another staff member, Supriya decided that this was a good time to publicly humiliate me (breakfast is in a very public dining area and there were a fair amount of people also sat down eating or waiting to order) by telling me that actually, my breakfast wouldn’t be covered because the cost of the room I booked was equal to what I had been given. Please note, I had to walk past the front desk in order to get to the dining area, so she could have relayed this to me privately instead of letting me get sat down. Needless to say I was completely caught off guard by this after a long flight and a restless night of trying to sleep in a single bed for the first time in almost 20 years. I tried to get her to understand my frustration and she just kept saying she could show me screenshots of the cost if I wanted. I asked to speak to the manager repeatedly for the next few days and was told by Supriya that I couldn’t. On the morning of my last day, Supriya must have finally had a day off, because I got a call from Aisha at the front desk who had noticed the room issue on the system. She was so lovely, she apologised and called the manager for me instantly when I mentioned how I had been treated previously. The manager I spoke to (Emeline) is kind, compassionate and a true asset to this hotel. I only wish I could have met and spoken to her earlier in my stay. She apologised profusely and made sure the room issue was corrected as well as covering my dinner that night and giving me a later check out. She even went as far as to give me a ton of recommendations of what to see in the city once she’d understood what my interests were. So honestly my low rating actually has nothing to do with the hotel itself, or 98% of the staff.

The location in Old Toronto is great. Within walking distance to the water. The hotel itself appeared nice online but was very different on arrival. No shuttle to or from the airport. The shower in the room had a large gap in the wall that was unfinished with tile or grout. Seemed like a good place to grow mold. Requested a different room and was moved to another floor with a room that had a broken air conditioner. Moved again to a 3rd room. The rooms were very small. The room had no full length mirror. The towel rack fell off of the wall when I picked up the towel. There is only 1 ice machine in the entire building and it is in the basement of the hotel. The staff was very friendly and tried to be accommodating, but this place is kind of a wreck. I will be back to Toronto, but will find better options in the future.