Sugar Mill Hotel

Yes, the views are still incredible but the lack of attention to details was surprising. Excited to have an Anniversary dinner, we were left disappointed on most everything. Most guests were offered seating, we were not and tossed to the side. Our server was sweet but not well trained, as our dinner took a long time to arrive and she never came to check on us. One meal was ok while the other was barely warm and dry(not eaten) never questioned if there was an issue. Management was more content on his computer than mingling with guests. Sorry to say I will pass this restaurant on the next trip as there are friendlier places with exceptional food on island.

Exceptional! The hotel is made of several buildings among beautifully maintained gardens with flowers and fruit trees. Yes all rooms have an ocean view. There are stairs and small inclines going to the rooms, but nothing strenuous or uncomfortable. It is quiet and secluded, but 10 minutes from the West End ferry terminal and 30 minutes from Road town. If you are looking for a bustling, loud place with lots of restaurants and shops within walking distance, this is probably not for you. But if you are looking for a peaceful and elegant place to stay this hotel is a must. There is a decent size beautiful pool with a bar stocked with beer, soft drinks etc that you serve yourself on an honor system. There is a small private beach with comfortable loungers and the Tremonti restaurant and bar, their casual restaurant and bar, on the beach. If you want a larger beach, Long bay is about 1 mile and Smuggler's cove less than 2 miles away. Both beautiful. The restaurant is superb. We stayed 5 nights and did not feel the need to go anywhere else for dinner. The breakfast is made to order, not the usual buffet with runny eggs, etc sitting in warming trays for hours. The staff is polite, friendly and attentive. Andrea and Rupert, the managers, are excellent hosts and around and available for personalized service. I cannot say enough good things about their customer service. The first night we got there we had an issue. The next day, the way that it was resolved was above and beyond any expectations we had. When in Tortola again we will certainly stay at the Sugar Mill.

This is our third stay at Sugar Mill and it’s as wonderful as ever. The high prices are refreshingly elitist and the guests are too, although I did see one in the fine dining restaurant (excellent food and service) with his baseball cap on, and worse worn back to front, and a sunbather at the pool with her tattoos showing. The staff are brilliant, the suites luxurious, the gardens tropical and Rupert and Andrea run it all with ease and efficiency. Altogether highly recommended.