Hotel berhampiran Mont Faron, Toulon

Un hôtel tout neuf aux chambres très fonctionnelles et bien isolé de l’extérieur. Par contre plusieurs choses sont surprenantes ou gênantes : - on vous donne à l’accueil un carton avec code d’accès à la chambre sans aucune discrétion - l’isolation intérieure est très mauvaise et tous les sons du couloir arrivent dans la chambre - quand le voisin claque sa porte de chambre, ce qui a été fréquent, les mur de votre chambre vibrent Le petit déjeuner est correct et il y a un parking souterrain possible

This is by by far one of the worst customer services hotel experiences I've had, we arrived at 11 pm and it was only at midnight when they were able to deliver us a room. The room was undone, the toilet wasn't clean, no batteries on the TV's remote, and nothing to clean the dishes with (they are supposed to provide this, since we were renting a studio). Since it was so late and many people was waiting for their room keys still after checkin-in over one hour, we decided to stay there on this ”undone-unclean” bedroom. They provided us with sheets that night and the next day and even the day after I requested multiple times to get the kitchen cleaning kit (we were staying at a studio) and they would only mimic that they would bring it during the day and nothing ever happened. We never got toilet paper either, they were able to provide the batteries but their TV doesn't connect to their wifi, so it's like not having one. Needless to say that there was never any room service, they never came to clean, and the people who will come after our stay will eat on dishes that were cleaned with water only - I am sure that nobody from their staff will come take care of it. They require a 150 EUR guarantee fee in case of damages, including if we leave the dishes dirty ... so you can understand my frustration. I am still shocked of the poor quality of services, their staff is full of excuses but not of solutions, which I can only imagine comes from poor management. This hotel was oversold and you could see that it was also understaffed. Unfortunately we booked for 3 nights, and I can say that nothing was done to create a better experience or provide the If I can provide any advice is RUN AWAY, there are many hotels with similar services on that same area, and it is not worth the bad experience.

Stayed here as part of a rugby package the staff were all polite and the pictures the website are a true reflection. The continental breakfast was a good quality and lots of choice. The location is good for walking, trains or buses. Do feel that more information could be in different languages in the rooms and reception but nothing that can not be put on Google translate, beds comfortable and air con was great.

Juste PARFAIT ! PROPRE et très bien situé. Même sans prendre le petit déjeuner en buffet vous avez accès toute la journée dans une grande salle très convivial avec des fruits, machine à café, chocolat chaud, cappuccino, biscuits, fruits secs, jus de fruits frais, thé en vrac ... Le personnel est très sympa et serviable. Le lit super confortable. Seul petit bémol pas de parking privé pour la voiture.

We stayed for 4 nights in this hotel at the end of September and the service was excellent throughout out the hotel. Reception staff helped us all with a problem we had at a city car park. Breakfast had a very good Buffet selection with a member of staff on hand to get anything extra we needed. The pool was quite small but adequate, with a few sunloungers around it, I think the hotel is mainly suited to business people or short city break. I cannot comment on evening meals as we always ate out as the hotel is s 25 minute walk away from the harbour and a lot of the restaurants are even nearer. This hotel is a very central place to stay,

Brilliant location, awesome staff and beautiful room. The location was perfect, midway between the sea front and train station, with everything in Toulon very accessible from this hotel. Lovely hotel rooftop pool which we, as a large group used as a bar in the evening. There were 12 of us (6 couples) staying at the hotel and everyone’s expectations of the rooms were exceeded and none of us had any complaints. Staff were very attentive and couldn’t help enough with the many queries that were asked of them. If we do return to Toulon there is no question that this will be the hotel that we return to.

I never write reviews but I felt quite strongly that this needs saying. The hotel had a large group staying which meant large areas of the hotel were unavailable to other guests. The main restaurant and bar which by all accounts are the best but of this hotel. This was not highlighted at the time of booking. Alternative arrangements were very unsatisfactory. The kitchen was also closed to other guests. The staff were unapologetic about this. Requests were met with disdain generally by staff. The rooms are small without anywhere to put luggage. Basic decor. The pool facility is not available until the afternoon.

We stayed for a night before an early train and were more than happy with this hotel. The rooms are newly decorated and spotlessly clean. The location is excellent-near shops, bars, restaurants and the very lively port area. Slept really well as there was not a sound to be heard. Comfy bed and lovely bed linen. Air con as well. Breakfast was delicious. Only small down side for me is no kettle in the room. I got hot water from the restaurant instead but it is a little bit more trouble.

Very good pleasant and smiling staff no restaurant but we were offered pizzas because we arrived late the bar was open and there was a lot of choice very quiet and well insulated despite the numerous works on the road very copious breakfast and well stocked buffet

Hotel staff are all professionals. Lobby and breakfast area are sublime. Truly pleasant. Nothing feels ”worn out”. Room size, sheets, towels, mattress, pillows, beds, furniture all excellent. WiFi strong and functional. Price is good value. Location is nice. Parking available by hotel, but you need to ask in advance. No ”restaurant”, but breakfast served, and nice ”crudite platter” of cheese/meats available. Sound insulation good. A/C not strong, but functioning. In general, very happy with the stay. Many rooms have view of marina, but must be requested.