Hotel berhampiran Lapangan Terbang Trabzon, Trabzon

الفندق جديد والغرف جيدة ونظيفة تعامل الموظفين لطيف البوفيه متنوع الاطلاله على الحديقة والموقع هادئ ولكن تحتاج سيارة للوصول للخدمات

This is my second time staying at Ramada Hotel. It is a very good hotel. I dare to say that it is one of the best hotels in Trabzon in Turkey. It is a real 5-star hotel. Excellent management. It has trained personnel with excellent hospitality. I am very grateful to Mr. Berat for his sincere and respectful treatment in the reservation. And any request we have, they do it for us immediately. I recommend everyone to stay at this hotel without any hesitation

Poor response and attention from reception and housekeeping on the day of arrival. The hotel appears to be nice but standards dropped due to poor management attention. Very poor value for the stay. I booked a suite and was disappointed with a torn bathrobe and low quality linen. Check in experiences was awful and front desk staff appeared to need some training. Breakfast was basic and replenishment was poor as some items won’t be available if you come during the last 1 1/2 hour of the service time.

Mercure Trabzon Hotel, a hotel with beautiful views of the Black Sea, a modern hotel with a good location. On the right, you can go to Gevahir Shopping Complex by taxi 10 minutes, and to the north, Forum Shopping Complex, 15 minutes by taxi. Upon entering the hotel, you will find a beautiful and spacious reception hall with beautiful decor. I always like it when the general manager is successful, he knows how to manage the hotel, follows up on the customer's needs himself, the cleanliness of the entire hotel, and receives the customer and asks him about his needs and the extent of comfort. The reception manager is wonderful and all the staff are wonderful, beautiful elegance, smiling, speaking English. I used the restaurant. They have a varied menu of food, it was delicious, and the way of cooking is really wonderful ,The dinner they have is delicious. hotel rooms; Wonderful, full-service, clean, spacious bathroom. I consider this hotel to be 5 stars. It should be chosen when visiting Trabzon. I thank the general manager and all the hotel staff for their hospitality and comfort, and I thank the people of Turkey (Trabzon) for their hospitality and generosity to me in their beautiful country.

We stayed here for two nights, and I strongly advise you to find another hotel. The customer service we received from this hotel was very, very bad, and the issues we had during our stay revealed that the hotel takes no ownership for problems - even problems that it actually causes. To our amazement, no manager was available to talk to us during the entire two-day duration of our stay. The staff had confirmed by email in advance of our stay that they would look after some important packages for us, which would arrive before we did. However, when the packages had arrived, they told the shipping company that they did not recognise our names and sent them away, which resulted in us never seeing them again. They tried to blame the shipping company, but we were able to obtain confirmation that it was not the shipping company's fault. This may seem like a problem that would not affect you, but my strong view is that no significant problem would be handled any differently. The management of the hotel were clearly comfortable to leave ill-equipped reception staff to cope without any support. I have never in my several decades of travelling encountered a situation where it was not possible to speak to a manager at any point during a stay or to have anyone take responsibility for resolving a customer's compliant. Aside from the terrible customer service, I believe the quality of the hotel is nowhere near high enough to justify the relatively expensive cost of staying there. The breakfast felt like an exercise in cost saving (the only bread being cheap white slices, having to ask on both mornings for milk to be provided, no fruit, no variety in anything else), with none of the quality that we experienced in other hotels we stayed in across Turkey. I know that it can be tempting to ignore a poor review when there are others that are more favourable, but I hope my advice is helpful. I urge you to book somewhere else so that you can enjoy your stay in Trabzon more than we did.

Otel tek kelime ile mükemmeldi. Çalışanları son derece ilgiliydi. Odalar çok konforluydu ve temizliğe çok önem verilmişti. Mihriban Hanım özel olarak daha çok ilgilendi .Çok teşekkürler her şey için kesinlikle gidin ve bu konforu deneyin.

ارهان مدير الاستقبال..نموذج مشرف للعمل الفندقي..حدث كذب وتعدي ونصب من الموظفه بالاستقبال اظن اسمها رشا ويعاونها على ذلك المحيطين بها..لكن وجود مدير مثل ارهان حول الحزن الى فرح والظلم الى عداله والعتب الى سماح والزعل الى رضا ..عندما احسن التصرف والمعالجه ادراكا منه للمعنى العميق للغة الفندقه((ويل كم)) وليس ((قو اوت))التي تفهمها موظفة الاستقبال...مثل هذا الشخص ارهان ينبغي ان يكون في كل فندق ليعالج تصرفات عديمي المسؤليه وجهلاء العمل الفندقي...له كل الشكر والتقدير..لقد قررت ان الغي هذا الغندق من ذاكرتي لكنني الان ياعود اليه لان به مديرا مثل ارهان

We stayed for 3 nights in a short family vacation in Trabzon coming from Istanbul. We were greeted by the reception man and the nice bellman although we arrived very late. Check-in was very quick. Very clean and spacious room. Breakfast was great (not included by default in room rate, but i recommend it). Staff working in the restaurant are smiling and responding very quickly. In short, i strongly recommend this hotel.

الفندق ممتاز في كل المجالات بدءً من الاستقبال من الانسة اللطيفة عواطف على مساعدنتا اثناء الاقامة طوال اليومين وبشاشة وجهها وشرحها في برنامج الرحلة في طرابوزن والقائمين الروم سيرفس والمطعم وقت الافطار وبالخصوص مريم وشكراً للجميع مع انه وقت الرحلة قصير الا انه ممتع مع واجهة الفندق الفاضلة عواطف حبيتها واااايد ياحلوهااااا 💝

The hotel was in a great spot.. the view is magical..the hotel is old and needs maintenance but the staff are amazing. I would like to thank every one of them for the constant smile and their help and making my stay unforgettable, especially Wisam she was very helpful for all the residents. She speaks Arabic in case someone doesn't speak English or Turkish language also, I would like to thank Miss Arwa for her help in giving me extra time to stay as my flight was late at night it's a very friendly family hotel, but it needs a lot of maintenance. It's highly recommended for people who like to enjoy a beautiful magical view of Trabzon.