Hotel Trier dengan Gim

Sadly, we were not entirely happy with our stay. The reception staff is friendly and helpful, but we had a few mishaps during check-in, and even received the key to a wrong (and occupied!) room. Our 'final' room was OK but: it was not very clean, with some black hairs in our bathtub that were never cleared by staff over the course of the next 3 days. One day our room was not even cleaned at all. There was no safe, or minibar. More importantly, the airconditioning did not work at all: as it was during a heatwave and we booked Vienna House mainly for the airco, this was extremely frustrating. Finally, while 2 of 3 breakfasts were pleasant, our final breakfast was a bit of a disaster: there was hardly any food and clearly not enough personnel. Every guest in the room seemed flabbergasted by the empty displays. All in all, I'm sure not everyone will have the above experience, and the hotel has a lot of potential. We've nothing against the staff. But in the end it just didn't feel like a 4* experience.

Hotel was excellent. The public areas are bright and gleaming. There was a great selection of food at both breakfast and dinner buffet. The room was large and spotlessly clean. The highlight of our stay was one of the waiting staff whose surname is Rodriguez. She was a delight has a smile which brightened the dining room and truly looked after us during our five night stay. The hotel could not be better placed for access to the city centre shops and tourist attractions. Well done Mercure.

Ein stilvolles, grosses Hotel mit Charm an einer top Lage direkt an der Innenstadt. In 5min ist man zu Fuss mitten in der Innenstadt oder am Theater von Trier. Das Doppelzimmer Premium ist schön und gross, inkl.Badewanne. Das Hotel ist sehr geschmackvoll eingerichtet und die Sauberkeit ist top. Das Personal des Hotels ist zuvorkommend und freundlich, besonders die Damen und Herren an der Rezeption. Besonders schön und erholsam ist der Wellness-Saunabereich im obersten Stock, mit Therasse und Blick über die Dächer von Trier. Herzlichen Dank, wir kommen gerne wieder.

Stayed in my way out and the way back, what’s great little hotel very simply decorated but very clean and great receptionist who remembered me on my return. Great views over the mossel river and only a short walk to the centre with ample Parking. Thanks for having me enjoyed meeting you

Erg mooi en goed hotel. Wij zijn een dagje luxemburg in geweest dus hebben hier alleen overnacht. Bij het hotel zit een restaurant, bar en veel meer andere dingen. Kamer waar we overnacht hebben was comfortabel, mooi en schoon. Het hotel heeft dubbele ramen waardoor je het verkeer rondom je amper hoort. Personeel is vriendelijk en ze kunnen ook Engels met je praten. Parkeren kan overdenkt bij het hotel.

When you go to a 4* hotel, you expect a certain level of quality such as having a fridge in the room and air con (all requirements for an international 4* . We were in the best room possible (bar the suite) and had none of the above, nor a kettle. The lack of amenities is disappointing and misleading (although I do not know if the star classification for Germany says that there needs to be aircon/fridge/tea/coffee making facilities.) When we arrived we were disappointed to find that this hotel is located in an industrial area. You have to drive between 2 car garages to get there. It does overlook a nice park but I pity the people who had car park view and view of the job centre opposite (approx half the hotel.) It seems the rooms are very hit and miss. A huge proportion will be on the car park side/job centre) side and the more expensive rooms will overlook the park. But the ones in the souterrain (basement) overlooking the park look like they might be quite dark. Our room had a nice balcony and was nicely furnished but we paid a lot to have this. The spa area is nice but lots of it is outdoors (i.e. to get to the relax room and one of the saunas you have to go outside.) We did not try breakfast. I feel the management should manage expectations and downgrade it to a 3* (at least for non-German travellers).

We booked a komfort room. Was very clean and with simple modern furnishing. It was quiet and the air con worked well which is needed in the heat of August. Slightly annoying that it beeped and flashed when the hotel set timer switched it off automatically after a set period. We weren’t expecting this and it woke us up with a start in the middle of the night. Unfortunately the garage on site was not able to fit our high car as the hotel has limited parking with high head space. We found a parking nearby in a pay and display place, so not a huge problem. We didn’t eat breakfast in hotel which was probably a mistake as we found the local (nearby hotel) cafes to be not particularly appetising, maybe we just picked the wrong ones. However we did find a great restaurant in walking distance called La Kramerei. You need to book, at least in August. I can recommend the hotel.