Hotel berhampiran Showroom DUNBAR, TT. Binh Dinh

I've traveled all over the world and stayed at many international hotels, but for me, the Grand Hyams Hotel in Quy Nhon surpasses any hotel I've stayed at before. All the receptionists here are very professional, beautiful, and always quick to assist whenever I need help. 10/10 is not enough for this hotel. This has been a memorable vacation for me, and I will definitely return to Grand Hyams and Quy Nhon many times.

The service is really good. Location in Town easy to find to food near by.

This is my second time visit this hotel. This time I booked 02 rooms for my dad and his friends, because I booked 2 different room type so there are 02 separate bookings. There was a mistake that I forgot to change name for 2nd booking to under my Dad’s name. I emailed to hotel through OTA app and also called to hotel to ask for help. And I got a confirmation from staff that will help us to change booking name to avoid misunderstanding upon check in on arrival date (She didn’t mention about extra fee). Today, when my dad came to check in and front desk asked him for 500.000vnd and said to us that they do not receive any information from me (I have a evidence with me that hotel received my request). It’s not much but I’m not willing to pay at that time and asking for her to help my dad check in first then I will work on with reservation team. She was keeping say NO. She only does check in if we pay money for her, if not my dad has to waiting. It is very unprofessional and it’s not 5-star standard service that a 5- star hotel should have. This will be the last time we stay at FLC Resort Quy Nhon Tôi có đặt 2 phòng 2 bookings cho ba tôi tại FLC Luxury Hotel Quy Nhơn. Do có một chút sơ suất lúc đặt phòng, tôi chưa chuyển tên booking từ Hang Pham sang Pham Van Lieu. Tuy nhiên, n*** sau khi phát hiện ra, tôi đã email và cũng nhận được phản hồi của khách sạn . Để trao đổi chi tiết, tôi cũng đã gọi điện gặp bộ phận đặt phòng để trao đổi về vấn để đổi tên booking này. Bộ phận đặt phòng cũng xác nhận đã thấy booking và cũng đã thấy tin nhắn yêu cầu trên booking của tôi. Và nói đã nắm thông tin hỗ trợ chuyển tên ( Không hề mention gì đến việc mất phụ thu cho phí đổi tên). Hôm nay khi ba tôi đến check in, nhân viên lễ tân yêu cầu thanh toán 500.000vnd phí đổi và nói không nhận được bất cứ thông tin gì từ tôi về request đổi tên. Tôi có nhờ các bạn hỗ trợ làm thủ tục trước và sẽ trao đổi lại với bộ phận đặt phòng sau. Tuy nhiên, với sự kém nhanh nhẹn và cứng nhắc của bạn lễ tân. Nhất quyết phải thu tiền phí đổi tên mới hỗ trợ check in. Tôi biết quy định là quy định, các bạn phải làm theo nhưng việc không linh động với khách hàng là quá kém. Tôi không nghĩ 1 khách sạn 5 sao mà có thể gây sự khó chịu cho khách hàng đến vậy. Tôi viết email này mong muốn bộ phận đặt phòng và khách sạn kiểm tra lại thông tin đặt phòng. Tôi cũng không nhớ rõ bạn đã nói chuyện điện thoaii và xác nhận với tôi là ai. Tôi nghĩ 500.000vnd nó không phải số tiền lớn mà tôi k thể chi trả, nhưng tôi mong khách sạn hãy xem lại cách làm việc linh động hơn và đưa thông tin đầy đủ tới khách hàng để mang lại trải nghiệm tốt cho khách hàng.

This could be a great hotel, but isn’t yet. The building is new and interesting, the rooftop area is good. But there are some problems. The ants in the toilet, not a big thing, but staff should have noticed. The room not being cleaned/made-up one day, that just happens sometimes. But: 1) A hotel with these pretensions needs a bar. 2) The breakfast buffet was by far the worst of the 5 we saw in Vietnam, very little fresh fruit or fruit juice, options running out and not being replaced. Unappetising hot dishes. I love eating good Vietnamese food at breakfast, this wasn’t it. 3) The staff all seem a bit lost and uncertain. Yes this is a new hotel… but get some staff with experience who know how a hotel runs! No big mistakes, just general cluelessness and vagueness, except from one excellent female receptionist. All this could be sorted if key members of the team went and stayed a few days in a good hotel, so they knew what they were aspiring to.

phòng đẹp sạch sẽ. nhân viên thân thiện nhiệt tình. đồ ăn sáng ngon. hồ bơi sang chảnh. giao thông thuận tiện gần biển. view từ khách sạn nhìn thẳng biển. quán ăn và chỗ vui chơi gần khách sạn. sẽ ghé thăm lần sau.

Booking was made literally 15 minutes before checking, Staff was a bit surprised but reacted well. F&B staff were outstanding, taking special attention to my ”polite” daughters compare to other kids that parents let go wild in a 5 stars hotel. Really appreciate Mrs. Oanh (captain there) for her support and dedication tor her role in the restaurant. FO staff were literally going out of their way to support us. Room was always cleaned with outstanding view and balcony. If I wanted to look for a flaw in the hotel it would be the lack of Concierge service, but has i said the FO staff was very supportive to coop with this flaw. I had the chance to meet the GM Mr. Dat Da who was extremely hospitable, going beyond his job but impersonated the word Hospitality. Ideally located near the beach. and close the the city center. To whoever read this i can only and strongly recommend the FLC City hotel with it's team

Visiting L'amor during my trip to Quy Nhơn was an unforgettable experience. I was enchanted by the refined beauty and modern European style of the hotel. The rooms were spacious, comfortable, and filled with natural light, creating a warm and relaxing atmosphere. The hotel's decor was exceptionally tasteful and meticulously maintained. The central location was a huge plus, as it only took a short walk to reach Quy Nhon's beach. I loved waking up early; the hotel's pool area provided a wide view of the expansive sea and a beautiful sunrise. The serene atmosphere and the connection with nature truly made my vacation extra special. The service here was professional, incredibly warm and attentive. I even left my AirPods at the hotel, and the staff were incredibly helpful and worked together seamlessly to help me retrieve them. The hotel's restaurant is also a noteworthy highlight, offering delicious and beautifully presented local and fresh dishes, including squid noodles, mixed noodles, and pho. I took the time to try several dishes here, and they were not only delicious but also reasonably priced. The breakfast buffet was of high quality, featuring a wide variety of food and a selection of tea and coffee. The hotel's spa services were also affordably priced, and I found the hair spa treatment to be a great value. Nearly every service here exceeded my expectations during my stay. This is truly an ideal destination for those looking to enjoy a luxurious vacation, with very reasonable prices compared to the area. If you're planning a trip to Quy Nhơn, I strongly believe that L'amor is an excellent choice for everyone.

Căn hộ đẹp, nệm thích nhất nệm rất êm. Có cả máy giặt xịn xò, có bếp nấu cơ bản. Ngày trung tâm thành phố. Phía trước có quán Cá Khói khá ngon, nhân viên thân thiện và nhiệt tình, Cả nhà đã có trải nghiệm đáng iu tại đây. Sẽ quay lại

Staff at check in didn't speak any English, but understood enough of it , as when informing them that the price that they where offering was more expensive rate that online on a main booking engine, they rushed to close that rate . As I was tired travelling I booked another one type of room still available online. At check out English speaking staff was available and the breakfast was nice. Muong Thanh always offer a reasonible product with descent hygiene and service so the rest was OK.

The view from our room was spectacular! The breakfast buffet was good but many items were not kept warm enough. Unfortunately we woke up every morning at 5:30 AM to very loud music coming from a group of people exercising at the beach! It would have been perfect if they didn't broadcast to the entire area! It's not the Hotel's fault. The pool was nice but the ground could be kept cleaner from the litter. Overall a pleasant experience :)