Hotel berhampiran Ridge Crest Baptist Church, Tulsa

Stayed at this hotel over the weekend for 3 nights. Hotel was clean and had great amenities. Hotel staff was hit and miss as far as politeness. During this weekend the hotel lost hot water for several days. I felt sorry for the front desk staff as they were getting the brunt of people pissed off about cold showers. They handled it well. I was told that we would be compensated for the loss of hot water. When I checked out the front desk person said “your all checked out” I then had to ask for a bill so I could see what I was charged. Nope, full bill and had to ask for my compensation. Manager was less than polite. Maybe the compensation was coming out of his pocket? Or just a bad day. Just a brisk, “Do you want points or compensation?” Anyway, less than stellar stay. Also, if you have to decide whether or not to eat breakfast at the hotel or not, don’t. Worst breakfast at a hotel I’ve had in ages. I can usually find something decent to eat, not here. Bagels have been frozen for ages, even toasted wouldn’t breathe life in those suckers!

We stayed at this SureStay Plus in Owasso for a week long business trip. The location was excellent, only spoiled by nearby construction. But even with that, we were within 6 minutes drive of all of the places we needed to be that week. The beds were softer than some hotel beds but still a little firm. AC worked great. The kitchenette had a semi-full size frig, a 2 burner stove and a microwave. There are no utensils, pans, pots, silverware or glasses provided in this kitchenette, so bring anything you want to eat on or cook with (this surprised us as we were used to kitchenettes being equipped at other hotels). The BBQ/Picnic area is in bad shape and the grill is like the ones you see at state parks, so bring your own charcoal. The breakfast was biscuits and sausage gravy along with cut up sausage pads, 3 types of cereal, yogurt, along with packaged sweet rolls, a gallon jug of milk and a coffee maker. This did not change in our 5 day stay. It was exactly the same every morning. The room has one table and no desk. Plan on working or eating, not both. The sink did not stop up and there is no way to stop up the bathtub for a bath. We do carry a universal stopper that allowed full sink and a bath so consider adding something like that to your collection, Housekeeping was super - kept the room nice during the stay and while not the Homewood Suites or a Residence Inn, it worked out well for our trip. Had to use the airport shuttle for a quick trip back to Dallas and was almost late to the flight as they tried to put a later shuttle request together with mine. Overall, a good place. Will stay here again.

First, The location is fantastic. The room was large and the bed comfortable. The staff were all very nice and welcoming from the valet to front desk to wait staff and the maid. I really appreciated the added security of having m the elevator not stopping on floors 2-5 (the rooms) without using your room key. The bathroom was very nice. It had a wall mounted shower head and a hand held shower. There was a shelf for your things and a full glass door that other IHG hotels didn’t have. Also, plenty of towel bars and hooks. Yeah! The first floor restaurant is ok, not all that but decent. The roof top bar is beautiful with good views of the city. Lovely at sunset. My only real negative is the noise. The train noise is all night long. I didn’t believe trains are that long but I guess they are. If you are a light sleeper ask for a room on the other side of the hotel. Also people were letting their room doors slam very early and late.

The hotel manager William deserves a warm shout out. He went above and beyond to address my concerns. He did an excellent job and was extremely thorough. He not only took care of things for me after I spoke with him about my state and my issue, but also addressed the problem with all the employees, which isn't always the case. I also want to give a shout out to Tamika - the manager of the restaurant, who stepped in to take care of my meal. The waiter was having a hard time getting things done on time and I ended up waiting for while but Tamika jumped right in and definitely saved the day, She’s so gentle but don’t let the gentleness fool you. she’s very very strong but in a very kind way… super professional! I just love this hotel everybody else was super nice to including Whitney in front desk.

It was a great stay the only problem was the terrible storm that hit the area on Saturday night 90 mph winds knocked out the power for 25 minutes. The food was good.