Azure by Yelken Hotel

How this is rated a 5 star hotel I will never know. We booked this as a package deal through easyJet which makes it even more disappointing. When we arrived, we had to take our own cases into the lobby. After checking in, we was not shown to our rooms or told where anything is. Rooms are dated, bathrooms are even worse. Shower floor was so dirty we had to shower with flip flops on all week. Shower was covered in rust. As for the beds, they were hard and the bedding had rips and stains. 2 of the light switches in the room did not work Balcony was dirty rooms obviously haven’t been cleaned properly in a while. They say your room is cleaned daily however all they do is make your bed - don’t even give you clean sheets. The minibar was meant to be restocked daily. In our 7 night stay water was brought in 4 times. Suppose the only good thing is our towels were replaced daily. Only 2 big towels, not the original extra 2 small towels and shower mat. The food was inedible. Breakfast was just eggs and stale pastries. Lunch was fish or undercooked chicken - some other buffet options but the same everyday. Dinner was completely inedible. They advertise 2 restaurants, however there is only 1 which serves the same food from the buffet. We had to wait until 12 everyday to get chips from the snack bar then go out for dinner every evening. Which is extremely unacceptable when you’ve paid for all inclusive. The drinks - poor quality alcohol. Cocktails are all vile. Bar staff cannot understand you at all and when you ask for less alcohol they laugh at you. Half the time the Pepsi and lemonade was flat too! There was 2 main pools. One seemed to be cleaned more regularly than the other but was impossible to get a space there. We went to the second pool. This was so dirty, around the pool was not cleaned, tiles where cracked and rubbish was left. At one point there was smashed glass around the pool which took multiple people to tell the staff before they come and ‘cleaned’ it up. There was still shards of glass around the pool after this. After checking out, we still had a while until our transfer so we continued to use the pool facilities. We then went to shower in the spa. The shower door did not shut, floor was dirty. Toilet had not been cleaned in a long time either. The staff were most probably the worst part about this holiday. So unhelpful. One night the phone in our room was making a static noise. Told reception they took our room number and after waiting an hour we realised they were not coming up. My boyfriend also wasted his first 2 days waiting for guest relations manager to which she was no where to be found. Whenever he asked where she was he would be told to wait another 30 minutes. EasyJet also did not have a rep on site so was difficult to talk to them too. Overall, this was a terrible experience. I advise you not to book here and waste your money.

Super obsługa, bardzo uśmiechnięta i przyjazna Pani Didem. Polecam serdecznie. Hotel przyjazny dla Polaków. Piękne widoki z pokoju. Warto przyjechać :) hotel is the Best, Staff really good but didem is the Best, we will be back again and foods are delicious

Good Points Location on the beach Food won’t go hungry Sea view rooms good view and good size WiFi good Room fridge topped up with water Beds comfy VIP pods on jetty worth the €50 BAD POINTS Up early for sun beds Food does not cater for all tastes Air Con in room not brilliant Reception staff don’t speak English Hotel tired and defo not 5* Easy jet All inclusive plus and jet 2 exclusive do not exist No designed smoking area