Hotel berhampiran House of Prayer Tuxtla, Tuxtla Gutierrez

No hay agua caliente en las habitaciones, y no te advierten hasta que estás a medio baño te das cuenta, los recepcionistas sin la capacidad de dar soluciones, me comentaron que yo viera otra habitación de otras personas para que se bañaran ahí terminó diciendo que si quería me subía una cubeta y una resistencia, No es opción si llevas gente de la 3a edad; baños sucios y si reportas te dicen que no es verdad. Camas sucias, la llave se bloquea todos los días, las Camaristas atentas. Definitivamente no es 3 estrellas, lástima de instalaciones porque el hotel es bonito, la administración malísima.

Too loud. Windows go inside hotel

Le falta limpieza las toallas no huelen tan bien y son muy viejas

I am Lifetime Titanium within the Marriott Rewards Program. That means that I have 40 years of experience staying at Marriott Hotels around the world. Never have I encountered a Marriott Hotel that is this pathetic- this badly managed and run. The restaurant’s food was, at best, substandard and, at worst, just plain bad. No flavor in any of the overpriced dishes. One expects to pay more at a Marriott restaurant in the hotel. One also expects to receive a good meal. Yes, the overpriced was there. The good meal was not. Far from it. Then there’s the Club M on the 5th floor. To call it a Club M is nothing short of a bad joke. They post hours for the various “amenities,” breakfast, snacks, etc. Why bother? Nobody is there. Nothing is there. Not even a bottle of water. Too pathetic! Finally, our room. There was nothing actually wrong with the room, save for the Rave Club whose noise made sleep impossible until well after 2:00 am. One might argue that the hotel is not in charge of the club and it’s noise. My counter argument is that they have to be aware of that impossible to deal with noise so when the hotel barely has anybody booked (as it did not when we were there) then, for God sake, fill up the other side of the damn place first so people don’t have to deal with this impossible to sleep through noise. I’d rather be at the end of an airport runway! No thought given to the food. No thought given to the Club M. No thought given to the comfort of the hotel guests; not even elite Marriott members. This hotel is an absolute failure and should be *****ped of its franchise designation! Then, there was the room. Room

Fue un viaje de negocios, acompañado de mi esposa ella quedó encantada con las instalaciones y servicio del hotel