Ulasan Novotel Ulaanbaatar

The standards of this hotel was not befitting of Novotel chain. There was no TV guide & electrical chargers were not set up properly & we had to shift the locations to charge my devices. Room was spacious & quiet expect for several tour groups designated on the same floor as ours which resulted unpeaceful nights. Service quality was acceptable but the management should seriously looked into quality & service standards of this hotel.

We were so happy with the outstanding service of Henry from the front desk. He managed very efficiently to get back my lost passport -just great 😊🤩👍

Do not stay here. I got trapped in the elevator when I stayed here. No one apologized or offered me anything afterward. The next day, there was a power outage from 10am-7pm. The elevators did not work that day and I was staying on the 12th floor... I had a panic attack after going down 12 flights of stairs only to find the door to the street locked with no way out. I had to climb back up in search of another staircase. I requested to be refunded for at least one day's stay, which the staff immediately agreed to. I had to go to a meeting though, as I was late because of the whole situation. Upon check out I was told that they would not do that. They even charged me for the one breakfast I had at the hotel. Ridiculous.

There’s no housekeeping until I called the reception around 16:00 PM. Breakfast is not good if you are a five stars hotel. Others all good.

The hotel room is clean and large Staff is bad in English and not helpful I have to book airport shuttle service by myself. :((

I stayed there over 7 nights. On the first day I arrived at 12 noon and the check-in time was 2.00 pm. After a 13 hour flight and car ride from the airport to the hotel I just wanted to get into the room and have a hot shower. Usually in all other cities and hotels in Asia, they would have allowed me to check in earlier if they had a room. In this case, they had a room but wanted to charge me the rate of 30% for that two hour stay. I paid for it as I was in no mood to argue over it and as my Mongolian business partners were with me and I did not want to cause a scene. The hotel toilet had a smell from the drainage pipe and they could not clear the smell even after I had complained. The service staff was generally pleasant although some of the restaurant staff need some further training. At the Chinese restaurant when I asked one of the waiter to change to a private room after being seated at the normal dining hall which was noisy, the waiter replied that he was busy. And asked me to go to the reception. Perhaps they are still a bit rough at the edges. Also, the 24 hour room service does not exist as is promoted in their brochure in the room. I had to go to the front desk and then I was directed to go to the coffee house to make my order. I asked why nobody picked up the 24 hour room service line and the front desk asked me what number I dialed. I replied 3222 as was in the brochure in the room and he told me it was 3150. I told him its 3222 as per the room brochure but he insisted it was 3150. I went back to my room to double check after placing the order at the coffee house and it was 3222 in the brochure. So either they have a wrong print or they have not updated with a new number. I was seated in the cafe many times and I noticed a gentleman who would go up to sign for a coffee at the cafe. I assumed he must be a senior staff of the hotel. If he was indeed a senior staff I thought he would be friendly enough to smile to the guests at the cafe and assume some if not all the guests are also guests of the hotel.

不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯 不錯

시내 중심가라 도보로 이곳 저곳 이동하기 좋았어요! 호텔 시설도 굉장히 깨끗하고 서비스가 좋아서 정말 만족했습니다! 다음에 또 울란바토르를 방문한다면 무조건 노보텔 예약할 거예요! 조식도 기대 이상으로 맛있었습니다. 어느것 하나 빠지는 게 없네요 👍

가격대비 정말 별로였습니다. 우선 조식 포함으로 예약을 했는데 체크인할때 조식 포함이 맞는지 예약 페이지를 보여 달라고 하더라고요.. 지금까지 다녀본 호텔에서 이런거 물어보는 경우는 한번도 없어서 당황했어요. 그런데 그 다음날 조식 먹으러 식당에 가니 식당에서도 확인을 하더라구요. 그것도 저만; 매우 불쾌했습니다.. 그리도 둘쨋날 오후 두시부터 여섯시까지 엘리베이터 이용이 불가능했어요. 이 내용을 체크인할 때 말씀해주셨으면 좋았을텐데.. 미리 공지를 안해주셔서 실컷 쇼핑하고 돌아왔더니 엘베 안된다고 해서 근처 카페에서 시간 때웠네요 ㅎ 둘쨋날 시간 다 기다려서 방에 들어간 다음 씻으려고 세면대 물을 틀었는데 무슨 폭탄 터지는 소리 나면서 녹물이 나오더라구요 몽골 호텔 에어비앤비 여러 곳 숙박 해봤는데 진짜 노란 물이 나오는 곳은 처음이었어요.. 안씻을수는 없으니 녹물 안나올때까지 물 틀어놓고 씻었는데 묘하게 물에서 흙냄새 나는 느낌도 들고.. 매우 별로였어요 겨우 이틀 숙박했는데 너무 황당한 일이 많아서 다시는 이 호텔 이용안할거 같아요 가격도 싼편도 아니고 시내에서 막 가까운 편도 아니고.. 아무튼 저는 매우 별로였습니다.

깔끔하고 위치도 좋았습니다 그리 멀지 않은 곳에 쇼핑 센터 있구요..조식도 좋았고 다시 몽골 여행을 간다면 재 방문의사 있습니다

設施：新 衞生：乾淨 環境：安靜 服務：不錯 位置不錯，就在市中心，吃飯周圍和酒店裡麪都有中餐廳，服務也不錯，酒店很乾凈，房間採光視野也很好。推薦！

酒店很好，離市中心特別近，前台服務也特別好，各種需要幫忙都解決了，還幫忙訂了返回機場的ubus，一切順利很好

設施：齊備 衞生：乾淨 環境：一流 服務：周到且專業 酒店位置非常好，且設施齊備，餐廳也不錯，服務人員很熱情和周到，是非常值得推薦的酒店

在這個地方這個價位是不值得的，吧枱的酒水沒有明碼標價找了半天沒看到價格，退房的時候結算，自己買的酒水價格比國內還差的多。