Hotel berhampiran Malacca Straits on Broadway, Ultimo

Charming hotel very conveniently located for access to the City. Lovely customer service made check in and out fast and pleasant. Room small but comfortable and well appointed. Lots of period touches in terms of decor give the hotel a very laid back and realaxed vibe. I’ll certainly be back soon.

The room was clean and the building nice. Cleaning staff are doing their job well. Issues.... Room cards had to be recalibrated as they were for the wrong room on arrival so very lucky we weren't checking in late and getting cards from lock box. Balcony door couldn't be locked and no key to make it secure, in case you have curious children. Microwave had to be lifted over to sit on stove top as the cord didn't reach power point. Toaster is so old that most of the labelling on the front is missing. Radio & cd broken. There's no house keeping but it's inferred that you may receive supplies if needed. At $400 a night I was expecting a little more perfection. It took over 48 hrs for someone to respond, which is unacceptable, and at the same time telling me the balcony door could be locked. Wrong response! My son and I over 3 days continually tried to lock it and it simply 'DIDN'T'! If a guest wanted to they could've accessed it from apartments on the same level. JUST SAYING! It's rather condescending to imply that we were wrong. Then instead of offering to compensate this trip offered a 30% reduced rate for my next stay. Not good enough and I would've have considered a next time if my issues weren't ignored for two days and only after I sent another email outlying my complete dissatisfaction. Reading previous disgruntled guests reviews I'm not certain who the Hotel Manager is as there's three different people responding and stating they're the HM. Steve Huang Timo Lorenzen Shiva Sanjappa A Hotel needs one Manager! Hotel group such as 'Veriu' should listen to their guests, respond quickly and offer a solution that keeps everyone, particularly the guests, happy

The female manager at front desk is very arrogant. She refuses several of my requests just saying it’s their rule. The hotel charges exceptionally high because it’s a hot season supposedly but in fact it’s just a motel. What’s worse, the property is next to a beautiful park, but the windows are sealed. The air cannot circulate inside room.

The hotel location is good. It is very close to Central Station. The room was huge. But the lighting for the work desk was so dim. You may need extra concentration if you need to work. Since the room was very long, it would be a bit of distance to watch TV from the bed.

Very central and clean hotel. Whoever put the pictures on of the reception area looking untidy was really unfair as I never once witnessed any mess. The continental breakfast was really nice and the bed was so comfy. The only thing I'd have liked was a room with a view but other than that I couldn't fault the place and I don't think there's anywhere in Sydney where you'll find a cheaper hotel,

Nice location and service from manager

The location of Mercure is very close to the Central Station, which is very suitable for families like us with elderly and children. The staff at reception is very nice and helpful. She suggested us to sign up as a member so we could park at a discounted rate of $45 a day (the original seems to be $49). We were charged $1 which seems to be a deposit when we registered Check-in there. There are swimming pool and fitness facilities on the 14th floor. During our stay, we called the reception for the services. The staff came to our room quickly to provide services. In addition, maybe we stayed during the Christmas period, there was a draw. Were were lucky to win the prize. My child was very happy to win a toy remote car, which added more joy. We had a good experience with our stay. The hotel staff we met there are very nice and helpfiul. If we go to Sydney again, we will consider Mercure again! 🙂🙂

The counter staff can communicate in both Chinese and English. The room facilities are very complete, especially the shower facilities are very comfortable. The hall also serves meals and drinks in the morning, which is really great👍

Very convenient and walking distance to central station Sydney and Chinatown/Haymarket. Room is big but furniture and decor looks tired and worn. Fridge doesn't seem to work. Cleanliness is ok. Late at night there were police called to a room on my floor for disturbance. Lift to rooms do not require tapping so security is an issue. Despite this the convenience and working condition of the room is ideal for business travelling.

Perfect location, transportation, restaurants in Chinatown and Haymarket.The hotel amenities are fantastic, staff are very friendly and the rooms are clean and tidy. Highly recommend.