Pearl Hotel & Spa

I paid more to book the pool view but I got the view that the pool under repair. What beneficial of this view?

這家酒店不錯，環境很好，服務態度也是很棒，辦理入住很快，下次如果再出差還會選擇這家，酒店裡有個德國風味館，可以去試試德國啤酒。

I am writing to express my disappointment following my recent stay at Pearl Hotel last Christmas. As a guest who has experienced both five-star and three-star accommodations in the past, I had certain expectations regarding the quality of service and amenities at a three-star hotel. Unfortunately, my stay at your hotel fell significantly short of even those basic expectations. I had hoped for a comfortable and functional stay with clean, well-maintained facilities and decent service. However, I encountered several issues that made my experience far from pleasant: I was disappointed by the limited dining options available. The on-site restaurant lacked variety and the menu was basic, offering only a few simple meals. I had hoped for a more refined dining experience, especially given the price I paid for my stay. In-room dining was even more limited, with very few options available. The hotel felt dated and lacked the amenities and ambiance that I have come to expect, even from a three-star property. The pool was smaller than advertised, and the common areas were quite basic, with no special touches that could have enhanced the overall guest experience. It was clear that the hotel has not invested in making its public spaces or rooms more inviting. Given the level of service and amenities I experienced, I feel that Pearl Hotel is not living up to even the standard expectations for a three-star hotel. While I understand that a three-star hotel is not meant to offer luxury accommodations, I do expect certain basics, such as functional service, comfortable rooms, and adequate facilities, which were unfortunately lacking during my stay. I trust that you will take this feedback seriously and take appropriate steps to improve the guest experience moving forward. I would appreciate a response to this complaint, as well as any steps being taken to address the issues raised.