My stay was marred by several issues. The check-in was mediocre, and although the staff wasn’t unprofessional, they were far from welcoming. It was frustrating that their attitude only improved after recognizing my status. There was an evacuation of the property, revealing a lack of an emergency plan. We were outside for 45 minutes without any staff communication about what was happening or what to do. Even after the fire department left, no one addressed us to inform us it was safe to return. This incident will likely remind the management of who I am. I requested to speak with the General Manager (GM). My first question to her was, “Why is guest safety a joke?” I detailed the situation, from being outside without information to seeing people casually entering and exiting the property during the emergency without any guidance. During my conversation with the GM, a staff member interrupted, claiming she was outside and thought we were just standing there with our child. I informed her she didn’t appear to be staff, as she was chatting with a woman in regular clothes, whom I assumed was another guest. I had to call for maintenance several times because the TV kept restarting on its own and the refrigerator stopped working abruptly. Additionally, I mistakenly left some collegiate paraphernalia in the room. I was informed the room had been turned over, another guest had checked in, and nothing was reported to Lost and Found. The voicemail for Lost and Found was full, preventing me from leaving a message. When I called the front desk, I was instructed to go online and submit a request, despite all the issues I had already encountered. The concierge lounge was disappointing and should be shut down. There were more options available at a Residence Inn. The dessert offerings were a tray of overbaked, hard cookies in three flavors. There was no breakfast offering; it was part of the regular buffet. The cooler for the milk and yogurt wasn’t working properly, leaving the items warm. There were also label descriptions for items that weren’t available. I was only staying for the night before heading to the port for our cruise, which thankfully was amazing. I am unsure how or why MCR manages this property, but the staff, especially the GM, do not uphold the standards listed on your site, particularly Marriott standards. Additionally, no proper resolution was offered.
Bagus
110 Ulasan