Hotel berhampiran Upland Station, Upland

From the beginning of the stay to the end, we were in complete dissatisfaction with the way we were treated. We were encouraged by the great reviews on Google and on hotels.com of this location, but unfortunately do not believe what everyone says. Don’t be fooled! After we checked into our hotel we went to get food. After we got food and returned back to our hotel, we noticed that there were blood stains on our bed sheets and comforter, upon looking closely. We were obviously disgusted by this and did not want to use the bedding if it had blood in it, so we called the front desk at that time. The lady at the front desk said that she is very sorry and that she cannot have a maid replace the sheets because there were no maids at that time.Then I asked for a new set of sheets and bedding so that I could replace it myself. The lady said that she will send over the bed sheets as soon as possible. A guy who looks like a new hire by the name of “Colby, Colvy, or Toby” (one of those names, the hotel staff declined to confirm which one), arrived at our hotel room in about 10 or 15 minutes. With an attitude from when we opened our door to greet him, he gave us just the bare set of inner sheets. Upon receiving the sheets, I asked, “Could we get a comforter?”. He responded back saying, “you didn't ask for a comforter, I am giving you bed sheets.” I said back to him, “we need a comforter because the bloody bed sheets touched the comforter hence we would need all new bedding.” With extreme disrespect and rudeness, he said he will go get it. When he returned with the comforter in hand I had the old sheets that had blood on it, all wrapped up. Then he gives me the comforter. I asked him “what do you want me to do with the bloody bed sheets”, and he said “I don't know what you want me to do with it. It's not my job. You know, I am doing you a favor by bringing you these things right now, this isn't even my job, I work at the front desk.” Obviously I was very upset at this and I found this to be extremely unprofessional as the hotel had blood on the sheets, and they should do anything to fix it and to make sure that we are happy. Obviously in this case this employee did not care. When I replied back saying “that this is a problem that needs to be fixed and whoever's working at the hotel needs to be able to help me and not be rude to me, I was replied back with a statement that I would be kicked out for being too disrespectful. Along with this, this individual decided to curse at me and once he started cursing at me, with fear of safety because my girlfriend was also in the bedroom I closed the door and locked it. Despite me closing the door and locking it, this man continued to curse me out and it seems like he almost wanted to fight me saying “F*ck this and f*ck that, come on man, it's like that?!” Then I give a call to the front desk and the same lady answers again, I explain the whole situation and she apologizes. She confirms to me that compensation will be gi

Check And what's the problem because the points department was closed? And you can only use your points through them. I had to pay for my first night. Points should be available 247 to use. The guy at the front desk was very nice. Even saw what a house of letter hard dealing with trying to use my points.

Meja depan mereka pada waktu malam sangat bagus. Katil adalah apa yang saya perlukan selepas hari yang panjang. Pasti akan tinggal lagi.

Stayed so we didn't have to drive after Halloween party. Hotel is convenient for on/ off access to freeway, Employees were friendly, Hotel was clean but screamed Remodel Me , Not a pretty place, but good service, clean room , and Dennys next door

I checked into this hotel. The room was filthy, the trash piling up and looked like a landfill, broken bikes in the back, graffiti all over the walls, flimsy doors to the rooms. I check in and the guy didn't speak any English so he called someone who I assume was the owner. (I have no issues with using a translator, that wasn't an issue). What was my issue is that he threw my ID back into the tray like it was an inconvenience that I was there. Then... I go and move my items from the car to the hotel. I decide to go and get some food. I leave, am gone for about 30 minutes then come back to find a card key fall out of the crack of the door when I opened the door. Someone tried to break in my door. So I am now feeling unsafe. I go to the office and ask for the guy to call the dude who is translating. He proceeds to argue with me at how it's impossible that someone tried to break in. I said... well it happened. At this point, I don't feel good... I don't feel safe. He says, I can move you to another room. (There's like 10 rooms on the property and they are all the same, front facing, so this isn't gonna do anything to help me). He argues with me some more and eventually I gave up and called *******, told them what happened. I told ******* I would be willing to pay for the 1 night since I checked in but that I wanted a refund on the other two nights. They issued a refund. Needless to say, this was the MOST UNSAFE and WORST hotel I've ever seen or stayed at. Steer clear!

Great spot, the desk section in my single bed room was a nice surprise.. so much better than trying to do work sitting on a bed ❤️ Laura was great too, very nice and helpful! I think I may be done with regular motels, this one especially feels nice compared to other brands or individual owners. Thank you!

Staff was courteous, helpful, and patient. Would highly recommend this spot if u need a room in that are