Hotel berhampiran Base Pacha Peru, Urubamba

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

This hotel is so lovely. Rooms spacious but cosy. Cleanliness and attention to detail is great. Rooms set in Lodge style setting which adds to the charm. Staff are so friendly and helpful. Good restaurant with excellent quality and service. Cosy bar area with log fire and amazing cocktails. Lovely gardens and also Lamas which you can bottle feed in the mornings. A great way to get your holiday in Peru off to a good start.

Fomos muito bem recebidos e acolhidos. O hotel fica uns 5 min caminhando da estação de trem. Fácil acesso. A moça da recepção nos atendeu com muita simpatia e atenção! Levantou cedo para nós prepar um café.. simples mas gostoso! O quarto é simples.. porém é o necessário para a estadia. Chuveiro de água quente e a cama super confortável. Tranquilo para uma boa noite de sono. Longe da muvuca das ruas. Foi muito gentil da parte dela guardar nossas malas enquanto subimos para o Machu Pichu. Recomendo!

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

Casa Andina is well located near shopping, restaurants, bars, and train station . It features a nice breakfast buffet that should please North Americans and Europeans. The rooms are well-sized and efficient, and the rain shower is great. The staff are very helpful. They will store luggage and answer all your questions. There is no air conditioner, so the rooms can get a little stuffy if the night is warm. The ceiling and an open window help, but the window shade, said to be necessary if mosquitoes are about, limits cooling. Our third-floor room faced the train tracks, so we heard the night trains. They didn’t bother us greatly, but light sleepers might have trouble. Rooms in back, on the river are quieter, but a friend told us that mosquitoes can be a problem. Speaking of mosquitoes, we encountered no-see-ums at Machu Picchu. Our Picaridin repellent, generously applied to all exposed skin, kept us bite free. Long pants and ling sleeves are advised, lightweight and airy if possible.

The rooms are small but well appointed. They are very helpful but only speak Spanish. We stayed in a room we were quoted as 40 USD but I paid in Soles. The conversion was fair. There is a standard charge 5 percent to use your credit card. It was very clean and the staff was very helpful but June nights are cold by the river and there was no heater remaining when we asked. The bathroom was nice with a big shower and beautiful sink. Just had to step up to get from the room to the bath. Pics are from AFTER we used the room. It was clean and made up when we arrived. Meant for one but big enough for 2 people. I didnt find it noisy and the upstairs patio was a great place to rest after checkout before the train. Wifi was solid and the staff had great advice! Great It location. It was midway to the hot spring and the train. In the morning away from the lines but direct path and very ose to the bus to Machu Picchu.

酒店算是經濟型酒店，設施一般。但是幾點非常好，服務很好。接送都免費，服務態度真心很好！性價比不錯。我定了他們家的套間，有個無敵的露台！酒店的前台有24小時的熱茶，熱水和熱咖啡，你進門出門都可以喝，很方便！