Hotel berhampiran Tupay Textiles, Urubamba

One of the most unique and romantic places I have ever stayed. We had one night but wished we had stayed longer. The resort is located on a stunning and quiet location with beautifully decorated rooms. We loved our dinner and breakfast and the service was exceptional. I think it was Gualha who served us at breakfast- he was such a gentleman. The spa and massage treatments were the best. We floated back to our rooms. The whole experience was exceptional. Thank you

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

I was really impressed with this hotel. Sure, it's basic, but it has everything you need. The front desk staff was super helpful and spoke English well. Breakfasts in all of Peru, as I found, were simple, and this was no different. But they had eggs and toast, coffee, juice and tea so I was happy. The beds were comfortable and the views are great. I do recommend this hotel! It's super clean, too.

This hotel is known for its garden and views, but other aspects leave a lot to be desired. In fact, the hotel was quite disappointing. The hotel definitely does not meet the standards of a boutique hotel, as it describes itself. - rooms are ok, conformable, but basic. - PREJUDICED treatment by the staff. I felt a huge difference in treatment between European and North American guests and Latin guests. I had never experienced this before in a hotel and I found it very serious. - It definitely does not work for long stays or as a base for exploring the Sacred Valley, precisely because it is at the train station. The place has a strong smell of BURNING FUEL, and there is TRAIN NOISE all the time. You wake up and go to sleep to the sound of whistles, which is very chaotic and unpleasant. - There are other much better options in the city. - It is about 10 minutes from the center, with a reasonable climb. And you have to wait in lines of train passengers to get into your hotel every day. - Breakfast is REPETITIVE AND WITHOUT VARIETY. Simpler hotels in the area had infinitely better coffee. However, it seems to be standard for the hotel, a jacket that other guests have complained about in past reviews and nothing has been done. They say they will improve in the responses to reviews and nothing has changed. - Professional staff, but IMPATIENT AND IRRITATED. They are resistant to simple requests. - I asked for computer at the reception to view a personal document that can only be accessed via computers. They did not allow me to use it, and there was no other available for guests to use. - A hotel of this value has no amenities whatsoever, only soap. There is no shower cap, skin moisturizer, cotton wool. I have never seen this in hotels that classify themselves as ”boutique”.

Hotel Luz Garden was great! The staff treated us like family and were very nice! They came by each night to see what time we wanted breakfast and even let us stay in our room a little later so we didn't have to set around town waiting for or train. I will definitely stay here again.

A comfortable hotel very close to the station. We stayed here 1 night to visit Machu Picchu and it was perfect. The room had everything we needed to rest well before our hike and staff is very kind and attentive, especially Flor Condori of the reception. Since our stop was part of our honeymoon they left a very thoughtful surprise in our room. I would highly recommend this hotel for your visit to Machu Picchu!

The rooms are small but well appointed. They are very helpful but only speak Spanish. We stayed in a room we were quoted as 40 USD but I paid in Soles. The conversion was fair. There is a standard charge 5 percent to use your credit card. It was very clean and the staff was very helpful but June nights are cold by the river and there was no heater remaining when we asked. The bathroom was nice with a big shower and beautiful sink. Just had to step up to get from the room to the bath. Pics are from AFTER we used the room. It was clean and made up when we arrived. Meant for one but big enough for 2 people. I didnt find it noisy and the upstairs patio was a great place to rest after checkout before the train. Wifi was solid and the staff had great advice! Great It location. It was midway to the hot spring and the train. In the morning away from the lines but direct path and very ose to the bus to Machu Picchu.

酒店算是經濟型酒店，設施一般。但是幾點非常好，服務很好。接送都免費，服務態度真心很好！性價比不錯。我定了他們家的套間，有個無敵的露台！酒店的前台有24小時的熱茶，熱水和熱咖啡，你進門出門都可以喝，很方便！