Hotel Mesra keluarga di Urumqi

We had a long layover in Urumqi so decided to stay the night here. It was very nice. They provided shuttle service to and from the airport which is very nearby. It is easy to get into town as it is also not very far away. We enjoyed the gift of free dried fruit as well. The room was clean and the staff was courteous and helpful.

This was an excellent hotel with superb services. The staff, in particular was very helpful in arranging drives to various interesting sites. The lady called Sophia spoke excellent English which made life easy for foreigners. The only thing I would recommend is that they make an effort to clean the carpets more thoroughly.

在繁忙的都市生活中，尋找一處能夠讓人徹底放鬆身心的居所，成為了許多人在旅行或出差時的首要需求。而這次，我有幸入住了一家在口碑和服務上都極為出色的酒店，它用實際行動詮釋了何為“賓至如歸”的服務理念，給我留下了深刻的印象。 從踏入酒店大堂的那一刻起，我就被這裏温馨而高雅的氛圍所吸引。大堂的設計簡約而不失格調，柔和的燈光與精緻的裝飾相得益彰，營造出一種寧靜而舒適的環境。前台的工作人員面帶微笑，熱情地迎接每一位賓客，他們專業的態度和親切的話語，讓人瞬間感受到家的温暖。在辦理入住手續的過程中，工作人員耐心細緻地詢問了我的需求，並根據我的喜好為我調換合適的房型。這種個性化的服務，讓我感受到了酒店對賓客的尊重和關懷。 進入房間後，我更是被這裏的整潔與温馨所打動。房間內的佈局合理，空間寬敞明亮，給人一種開闊而舒適的感覺。床鋪的軟硬度適中，床單被罩乾淨整潔，散發著淡淡的清香，讓人能夠迅速進入夢鄉。房間內還配備了各種現代化的設施，如空調、電視、寬帶網絡等，滿足了賓客在住宿期間的各種需求。特別值得一提的是，馬濤經理還提供了免費的新疆特色飲料卡瓦斯有石榴口味和蜂蜜口味的，這些小細節都讓人感受到了酒店的貼心與周到。 當然，除了硬件設施之外，酒店的服務更是讓人讚不絕口。在入住期間，我享受到了酒店提供的多項優質服務。比如，酒店的餐飲服務就讓人印象深刻。酒店的餐廳提供了豐富多樣的菜品選擇，從地道的本地美食到精緻的西餐佳餚應有盡有。食材新鮮、口味純正，讓人在品嚐美食的同時，也能感受到酒店的用心與品質。 除了餐飲服務之外，酒店的健身和娛樂設施也值得一提。酒店內設有健身房休閑場所，賓客可以在這裏鍛鍊身體、放鬆身心。這些設施不僅齊全而且乾淨衞生，讓人在使用過程中倍感舒心。 在酒店的這段時間裏，我還深刻體會到了酒店對員工培訓的重視。每一位員工都展現出了極高的專業素養和服務意識，他們熱情、耐心、細心地為賓客提供着各種服務。無論是前台接待、客房服務還是餐廳服務員，他們都能夠迅速準確地迴應賓客的需求，讓人感受到了酒店的高效與專業。這種良好的服務態度和專業技能，無疑為酒店的口碑和品牌形象增添了不少光彩。 值得一提的是，酒店在安全方面也做得非常到位。酒店內設有24小時安保巡邏和監控系統，確保賓客在住宿期間的人身和財產安全。同時，酒店還定期對員工進行安全培訓，提高他們的安全意識和應急處理能力。這些措施不僅讓賓客在住宿期間更加安心和放心，也體現了酒店對賓客生命安全的重視和尊重。 在離開酒店的時候，我特意向工作人員表達了我的感激之情。他們不僅用專業的服務和熱情的態度讓我感受到了家的温暖，還用實際行動詮釋了何為“賓至如歸”的服務理念。我相信，這樣一家注重細節、追求卓越的酒店，一定會贏得更多賓客的喜愛和讚譽。 回顧這次入住經歷，我深刻感受到了酒店服務的魅力和力量。一個好的酒店不僅僅是一個提供住宿的場所，更是一個能夠讓人感受到温暖、舒適和關懷的地方。而這家酒店正是用它的實際行動和優質服務，讓我有了這樣一次難忘的住宿體驗。 在未來的日子裏，我期待着能夠再次入住這家酒店，繼續享受它帶來的温馨與舒適。同時，我也希望這家酒店能夠繼續保持它的優良傳統和服務理念，為更多的賓客提供優質的住宿體驗。我相信，在不久的將來，這家酒店一定會成為更多人心中理想的住宿選擇。 此外，我還想向那些默默付出、辛勤工作的酒店員工們致以最崇高的敬意。正是有了他們的努力和奉獻，才讓我們這些賓客能夠在旅途中找到一個可以安心休息的港灣。他們的付出和努力不僅值得我們感激和尊重，更應該成為我們學習的榜樣和動力。 最後我想説，選擇一家好的酒店對於一次成功的旅行來説至關重要。而這家酒店無疑是一個非常好的選擇。它用它的實際行動和優質服務證明了它的價值和品質。我相信在不久的將來，它一定會成為更多人心中理想的住宿之地。而我也期待着能夠再次入住這裏，繼續享受那份温馨與舒適。 總之，這次入住經歷讓我深刻感受到了酒店服務的魅力和力量。它不僅讓我有了一個難忘的住宿體驗，更讓我對酒店服務有了更深入的認識和理解。我相信在未來的日子裏，這家酒店一定會繼續發光發熱，為更多的賓客帶來温馨與舒適。而我也期待着能夠再次與它相遇，共同書寫更多美好的回憶和故事。

The overall experience was a real pleasure. The hotel is modern, and clean. The room is spacious, and full of all the amenities required for a comfortable stay and the view from the window was stunning. Also, the staff were extremely professional and caring to ensure our stay was comfortable and welcoming. As a result, I am going to stay here again and I would highly recommend this hotel for all both families, business and tourists. A huge thank you to Mr Mabaoming. Thanks again!

It was one of the cheapest hotels available for foreign guests in Urumqi. Overall, it's pricy and the room without the window is really dark, but if you are looking for a simple place for just few nights, this place can be good for you. There is a great restaurant right across the street and the international bazaar is only 10 minutes by car.

Cleanliness and location are great, as well as the price. But where this hotel lacks is service. There was a MAJOR hiccup in how front desk handled my situation. I came back at 4am after a night out and lost my room key. The front desk really struggled to find my room number. After about 5 minutes of searching, she found my room and handed me a new key. Except IT WAS THE WRONG ROOM. I walked into a room that had 2 complete strangers asleep in the room. They were startled and I closed the door immediately. Went back downstairs and had to ask the front desk for another key, which the lady searched for another 5 minutes before finally finding my room. Needless to say, this is BAD. You CANNOT give someone’s room key to a stranger. That is an absolute sin in the hospitality industry. I hope they will retrain their staff and learn from this review.

We been on the road for 10 days in Xinjiang, last day of our trip we treated ourselves with a fancy and comfy hotel. We had a wonderful time there, food was delicious. We loved the dancers with their traditional outfit. I would recommend this hotel to friends. Someone at front desk speak English (Belgian mother and son).

我前面幾天都給了好評，這個就扣一分吧，因為這個補泡麪的事…我感覺我一個人住已經省了很多客房用品了，包括拖鞋洗漱用品，泡麪吃兩盒小mini50g麪餅很多嗎？果汁喝不了我也不會動啊…天天吃羊肉遭不住啊 mini吧暢飲:這個有兩瓶果汁和泡麪，這個解決了新疆早上9點才亮天，但我6點就醒了餓了沒什麼好外賣叫的問題…當然要是客房服務能更準時每天更新就更好了…互相理解吧…不要每次都得我打電話，就兩碗泡麪而已…不過我是在烏魯木齊換了酒店的，相比於同價位的第一個簡直好上天，所以不能因為這個小事就不給好評，我也住了好幾天 服務：打掃很乾凈，前台很熱情，免費提供礦泉水，歡迎水果是很香的蘋果 環境：酒店很好啊，外面看起來和裏面都很豪華，還有觀光電梯，地理位置優越，門口公交車方便，去CCmall走路就可以了…高層觀景能看到遠處的雪山🏔️ 衞生：新裝修的非常乾淨，屋裡好大的面積，床也很舒服 設施：馬桶自動沖水加熱，但是它雖然方飛濺但是有點沖不乾淨，電視屏幕超級大。不過衹有電視功能，不能投屏

The location is very convenient, a convenient access to a busy main street shopping area, a lot of small businesses and restaurants are nearby Rooms are cosy, with very good view of the city Noise from automated announcement from the store downstairs was quite annoying, though. The staff was very friendly. We missed our breakfast, so could not tell how it was. The hotel send a compliment snack right after we moved in. During the night a very quiet and nice place. Very convenient and modern bathroom.

房間設施雖然不是很新，但是細節考慮得非常周到，房間也很安靜，有暖氣，温度很合適！還有泡腳盆、晚安牛奶、果盤加分項！這個價位超值了！早餐特別豐盛，午餐的自助拌麪超愛了！ 再來烏市，我肯定還會入住的！ 精美果盤:蘋果特別好吃！ 晚安牛奶:棒棒的！