Hotel berhampiran Escalera Peatonal, Ushuaia

Fiz a reserva nesse hotel para 5 noites através de uma agência e avisei que estava indo com minha mãe de 80 anos e queriamos um quarto simples porém confortável. Chegamos no hotel vindo de El Calafate bem cansadas, mas assim que fizemos checkin notamos que fechadura da porta estava ruim e acionamos a manutenção que foi consertá-la. Deixamos as malas no quarto e fomos almocar. Assim que voltamos e reparamos melhor no quarto, vimos que a maçanete era o menor dos problemas. O quarto era um verdadeiro show de horrores. Os dois cobertores tinham diversos pêlos e fios de cabelo e o chão estava imundo (foto anexas) . A cama menor rangia alto e havia barulho das portas velhas dos quartos vizinhos e do encanamento velho que passava no teto de madeira (foto das marcas de água quente). Liguei para recepção na hora, pois havia notado que estávamos no corredor dos quartos velhos do hotel e havia um corredor adjacente com portas mais novas e mais iluminado. A pessoa que me atendeu disse que o gerente não autorizava a troca pois esse ”era o quarto que eu havia contratado”. Pedi para me tirarem dali porque precisavamos dormir e que pagaria pelo novo quarto de tão insuportável era ficar no quarto que nos deram. Depois de muita insistência me cederam o novo quarto para apenas 3 noites e fiz toda mudança sozinha tarde da noite exausta. No dia seguinte reclamei com a agência, inclusive fiz videos, e nos deram as 5 noites sem cobrar. Desculpas? Explicação da gerência? nenhuma até hoje. Diante dos fatos, para ninguém passar por isso, sugiro confirmarem se a reserva é na parte suja e barulhenta do hotel ou se na parte bem cuidada, pois parece que se trata de dois hoteis.

The Hotel has an excellent location and very comfortable rooms. Check-in was fast and easy. The staff was very kind and helped us with the information needed for a pleasant stay. The beds, linens and towels were new and had good quality. Keep in mind that the hotel is located on the main street of Ushuaia, so the size of the rooms are not big, but they are comfortable enough. There is also a nice balcony to see the street and the mountains. The breakfast was very good with juices, cereals, breads, eggs, and fruits.

Excelente. Soy celiaca y tenían un menú apto para cada comida del día y exquisito. Excelente la ubicación, la limpieza, la comodidad y el trato del personal.volveria a ir.

I hate leaving bad reviews; travelling here from the US was a long and exhausting process. I arrived at 07:30, way ahead of check in, and didn't expect a room, but maybe a place where I could sit and have coffee. Gentlemen at the desk said coffee was part of breakfast buffet, that I needed to wait until I was checked in for the next day. Really? I couldn't have coffee even though I was booked here two nights? Wow. I got checked in at 1, which was fine, but the room was uncomfortably warm. I found the thermostat and turned the heat to cool. Tried to nap (up all night traveling here), but it was too warm. And, I heard people talking like they were in my room. They were in an adjacent room - talking in normal voices - no sound barrier at all! I set the air to the coldest setting and left, returned a couple of hours later and the room was hot. I called the front desk and was told no air conditioning and to open a window. Loud construction and traffic - and the neighbors talking = no sleep again. Day 2, repeat. New neighbors talking, room still hot, loud noises out the window. The hotel also offers free WiFi, but it was slow and intermittent at best. Just terrible. I thought I would give them a pass on that since we were at the ”end of the world,” but found the restaurants I ate at had good WiFi. Asides: no water or coffee available except until 10:00. The bigger issue was water, as the guides I read claimed ”tap water in Ushuaia is not potable.” I've traveled to Africa (several times), Borneo, Thailand, Norway, S Korea, Costa Rica - every place I've stayed provided water, and most had coffee or other beverages available throughout the day as complimentary. To be fair, they provided bottled water in the rooms - but in the mini bar for a price. And breakfast? The breakfast plates they provide are the size of coffee saucers! And the first thing they took away from the breakfast bar was the coffee pot!! So - not impressed. I would not stay here again.

Really happy with my choice. bedrooms very basic but clean and everything works. but the house is lovely with lots of guest areas to sit and enjoy. sunny balcony. really confortable place and Anna and family are great hosts. she had lots of useful local suggestions. i was meeting friends who were staying in hotels and they paid double the price and had various complaints. i would definitely stay here again. Breakfast is minimal but adequate. a 10 minute walk to the waterfront and a bit longer to get back as it’s uphill.

LOVED this hotel! Easy to walk around town. Rooms are clean and spacious. Spa amenities were great, although it was difficult to find a space to get a massage as they were fully booked. Check in was quick and easy. The breakfast was good and had a large variety of offerings (including some desserts!)

Excellent location, great service, very nice views from our junior suite, good resto, nice and healthy breakfast, very relaxing wellness, best place I can imagine for a short visit to Ushuaia! Welcome at reception was outstanding, and easy to get to the center or activities. Only small remark I could make is that when arriving the hotel looks a bit outdated from the outside, but once inside you forget this immediately, well renovated, also the wellness area fe.

PONTOS POSITIVOS: - Há vários horários de transfers do hotel para o centro e vice-versa. - O café da manhã é um dos melhores que já vi (inclusive com opções gluten free) - Academia, sauna e piscina limpas e funcionais. - O quarto é espaçoso e possui vista ou do lago ou das montanhas. - Tudo muito limpo - Pessoal muito educado e prestativo - Há restaurante no hotel com cardápio variado e preço bom.