Hotel berhampiran Free Walking Tour Ushuaia, Ushuaia

Fiz a reserva nesse hotel para 5 noites através de uma agência e avisei que estava indo com minha mãe de 80 anos e queriamos um quarto simples porém confortável. Chegamos no hotel vindo de El Calafate bem cansadas, mas assim que fizemos checkin notamos que fechadura da porta estava ruim e acionamos a manutenção que foi consertá-la. Deixamos as malas no quarto e fomos almocar. Assim que voltamos e reparamos melhor no quarto, vimos que a maçanete era o menor dos problemas. O quarto era um verdadeiro show de horrores. Os dois cobertores tinham diversos pêlos e fios de cabelo e o chão estava imundo (foto anexas) . A cama menor rangia alto e havia barulho das portas velhas dos quartos vizinhos e do encanamento velho que passava no teto de madeira (foto das marcas de água quente). Liguei para recepção na hora, pois havia notado que estávamos no corredor dos quartos velhos do hotel e havia um corredor adjacente com portas mais novas e mais iluminado. A pessoa que me atendeu disse que o gerente não autorizava a troca pois esse ”era o quarto que eu havia contratado”. Pedi para me tirarem dali porque precisavamos dormir e que pagaria pelo novo quarto de tão insuportável era ficar no quarto que nos deram. Depois de muita insistência me cederam o novo quarto para apenas 3 noites e fiz toda mudança sozinha tarde da noite exausta. No dia seguinte reclamei com a agência, inclusive fiz videos, e nos deram as 5 noites sem cobrar. Desculpas? Explicação da gerência? nenhuma até hoje. Diante dos fatos, para ninguém passar por isso, sugiro confirmarem se a reserva é na parte suja e barulhenta do hotel ou se na parte bem cuidada, pois parece que se trata de dois hoteis.

LOVED this hotel! Easy to walk around town. Rooms are clean and spacious. Spa amenities were great, although it was difficult to find a space to get a massage as they were fully booked. Check in was quick and easy. The breakfast was good and had a large variety of offerings (including some desserts!)

Nice property, has a lot of character. Staff were very friendly and efficient. Nice breakfast included in rate. Easy walk down the hill into city center. My wife and I stayed in upper suite with king sized bed and nice soaker tub and shower. Would recommend.

Excellent location, great service, very nice views from our junior suite, good resto, nice and healthy breakfast, very relaxing wellness, best place I can imagine for a short visit to Ushuaia! Welcome at reception was outstanding, and easy to get to the center or activities. Only small remark I could make is that when arriving the hotel looks a bit outdated from the outside, but once inside you forget this immediately, well renovated, also the wellness area fe.

The Good stuff Great views from rooms, and it's a moving view with all the ships leaving port, even if you just had trees out your room window, great views over Ushuaia, airport and harbour from common areas such as bar, restaurant. Friendly staff, even the ones who speak limited English always keen to help. Beds are comfortable. Internet was really fast and reliable Food is nice and reasonably priced in the bar (around what you pay for bar or takeaway food in tourist places in Ushuaia). There is also a restaurant which I didn't use, except for with the included breakfast, which is a buffet type of arrangement. Has bacon, eggs, various bread, pastries, cereal, juice, the standard stuff. There's some nature trails next to hotel that take you to other hotels through forest with creeks and the like. Bad stuff The location that gives you those trails and views, well it's about a ten minute drive to Ushuaia. The hotel is located in the mountains behind the town. So if you don't have a car because you're on a tour that for some reason doesn't grasp the concept most people want to stay in the towns if they haven't been to a place before, well you've got to rely on the free shuttle (a van). It leaves from town 9:30am, 11:30am, 12:30pm, 4pm (yep big gap in there), 6pm and 8pm. It leaves for town (to the wharf area) from the hotel at 8am, 10am, midday, 3:30pm (another huge gap), 5:30pm and 7:30pm. Doesn't open for your paid for with room price breakfast until 7am. This is a pretty late time to eat breakfast. Especially when you consider the astronomical amount of day tours (front of hotel is like a bus station in the morning), people with early flights or who are boarding ships to Antarctica. On checkout day the tour I was on had a 6am pickup to the airport, I enquired if we get breakfast we paid for somehow. Was told you can order a picnic lunch from bar, and I asked if this was complementary, and was told oh no you have to pay for it. Likewise you pay theme park/airport prices for laundry. You have to pay per item and not the standard one price for whatever fits in a laundry bag (a load) that you get in most places. Or even per kg. But per item. Underwear is $2USD. Socks $2USD. T-shirt $3USD. Sweater $6. For the ladies a dress is somehow $12. And if you want anything ironed on top of that items range from $2 to $10 to be what they call pressed. The hotel does have a good hairdryer in the walk in wardrobe, except it is attached by a chord to the wall so you've got to stand in there to dry your underwear or whatever after washing it in the sink. For some reason though the coat hangers are permanently attached to the rod in the walk in wardrobe, so you can't hang stuff to get the sunlight through the window or something and minimise the hairdryer time. The shower is not only in a bath (bad enough) but the holder thing the shower hose sits in tilts the head so it sprays all over the floor (since there is a really little ba

PONTOS POSITIVOS: - Há vários horários de transfers do hotel para o centro e vice-versa. - O café da manhã é um dos melhores que já vi (inclusive com opções gluten free) - Academia, sauna e piscina limpas e funcionais. - O quarto é espaçoso e possui vista ou do lago ou das montanhas. - Tudo muito limpo - Pessoal muito educado e prestativo - Há restaurante no hotel com cardápio variado e preço bom.