Hotel berhampiran Sendero al Mirador Wallner Ushuaia, Tierra del Fuego, Ushuaia

Fiz a reserva nesse hotel para 5 noites através de uma agência e avisei que estava indo com minha mãe de 80 anos e queriamos um quarto simples porém confortável. Chegamos no hotel vindo de El Calafate bem cansadas, mas assim que fizemos checkin notamos que fechadura da porta estava ruim e acionamos a manutenção que foi consertá-la. Deixamos as malas no quarto e fomos almocar. Assim que voltamos e reparamos melhor no quarto, vimos que a maçanete era o menor dos problemas. O quarto era um verdadeiro show de horrores. Os dois cobertores tinham diversos pêlos e fios de cabelo e o chão estava imundo (foto anexas) . A cama menor rangia alto e havia barulho das portas velhas dos quartos vizinhos e do encanamento velho que passava no teto de madeira (foto das marcas de água quente). Liguei para recepção na hora, pois havia notado que estávamos no corredor dos quartos velhos do hotel e havia um corredor adjacente com portas mais novas e mais iluminado. A pessoa que me atendeu disse que o gerente não autorizava a troca pois esse ”era o quarto que eu havia contratado”. Pedi para me tirarem dali porque precisavamos dormir e que pagaria pelo novo quarto de tão insuportável era ficar no quarto que nos deram. Depois de muita insistência me cederam o novo quarto para apenas 3 noites e fiz toda mudança sozinha tarde da noite exausta. No dia seguinte reclamei com a agência, inclusive fiz videos, e nos deram as 5 noites sem cobrar. Desculpas? Explicação da gerência? nenhuma até hoje. Diante dos fatos, para ninguém passar por isso, sugiro confirmarem se a reserva é na parte suja e barulhenta do hotel ou se na parte bem cuidada, pois parece que se trata de dois hoteis.

Amazing rooms and fantastic staff who are always welcoming, friendly and incredibly knowledgeable. There are fantastic 360 views from the breakfast area which they provide free tea,coffee and hot chocolate to enjoy while watching the view

The apartment was okay. The faucets in the shower were hard to set for the right temperature with the hot water. It was too hot or too cold and if one doesn't want to be burned, one has to have a weak flow of water. If I increased the flow the water was scorching hot. The apartments was a studio with a bed, chairs, kitchen, fully loaded with dishes, silverware. The closet space was fine and over all the place was it very clean. It is good for two people. The problem was the communication regarding the check-in process. It was not at the apartments, but on the other side of the street on the rear at the Alto Andino Hotel and to get there one has to walk about 200 feet to the corner, make a left for a 300 feet walk up a steep hill, then make another left for an additional walk of 250 feet. The walk is not a problem, but not with a 50lb duffel bag and a 19lb carry-on. If I had been told about this, I would have asked the Uber driver to take me to the Alto Andino Hotel for check-in and I would have asked the driver to wait for me to take me to the Vela apartments. Instead the Uber driver dropped me at the La Vela apts. and I was outside the apartments with my luggage, knocking at the door waiting and hoping for someone to open the door. I tried to call the number of the La Vela apts. listed on the email reservation, but I got a message from the cell service stating the number was a not working number. After about a half hour waiting, a guest of the apartments that was returning from breakfast told me about the ckeck-in issue, he also stated that he had the same problem. When I complained to the receptionist of the Alto Andino hotel, a guy, he just didn't say anything at all, he didn't even say the reason the phone didn't work. To enter the apartments, one has to key in a code. The next day management changed the code and I was not informed, so I couldn't get in the building. I tried to call the La Vela apts. at the number listed on the paper work I got at the time of check-in the day before, but no one answered the phone!!! I had to walk to the Alto Andino Hotel, I complained to the same guy that checked me in the day before, he just gave me the new combination and said that he was busy checking-in other guests, so he couldn't answer the phone. If one wants to have breakfast, one has to pay an additional $10, and it's at the Alto Andino Hotel. The breakfast was okay. The only problem was that both the coffee and the hot water for the tea were cold.

The Hotel has an excellent location and very comfortable rooms. Check-in was fast and easy. The staff was very kind and helped us with the information needed for a pleasant stay. The beds, linens and towels were new and had good quality. Keep in mind that the hotel is located on the main street of Ushuaia, so the size of the rooms are not big, but they are comfortable enough. There is also a nice balcony to see the street and the mountains. The breakfast was very good with juices, cereals, breads, eggs, and fruits.

Excelente. Soy celiaca y tenían un menú apto para cada comida del día y exquisito. Excelente la ubicación, la limpieza, la comodidad y el trato del personal.volveria a ir.

I hate leaving bad reviews; travelling here from the US was a long and exhausting process. I arrived at 07:30, way ahead of check in, and didn't expect a room, but maybe a place where I could sit and have coffee. Gentlemen at the desk said coffee was part of breakfast buffet, that I needed to wait until I was checked in for the next day. Really? I couldn't have coffee even though I was booked here two nights? Wow. I got checked in at 1, which was fine, but the room was uncomfortably warm. I found the thermostat and turned the heat to cool. Tried to nap (up all night traveling here), but it was too warm. And, I heard people talking like they were in my room. They were in an adjacent room - talking in normal voices - no sound barrier at all! I set the air to the coldest setting and left, returned a couple of hours later and the room was hot. I called the front desk and was told no air conditioning and to open a window. Loud construction and traffic - and the neighbors talking = no sleep again. Day 2, repeat. New neighbors talking, room still hot, loud noises out the window. The hotel also offers free WiFi, but it was slow and intermittent at best. Just terrible. I thought I would give them a pass on that since we were at the ”end of the world,” but found the restaurants I ate at had good WiFi. Asides: no water or coffee available except until 10:00. The bigger issue was water, as the guides I read claimed ”tap water in Ushuaia is not potable.” I've traveled to Africa (several times), Borneo, Thailand, Norway, S Korea, Costa Rica - every place I've stayed provided water, and most had coffee or other beverages available throughout the day as complimentary. To be fair, they provided bottled water in the rooms - but in the mini bar for a price. And breakfast? The breakfast plates they provide are the size of coffee saucers! And the first thing they took away from the breakfast bar was the coffee pot!! So - not impressed. I would not stay here again.

PONTOS POSITIVOS: - Há vários horários de transfers do hotel para o centro e vice-versa. - O café da manhã é um dos melhores que já vi (inclusive com opções gluten free) - Academia, sauna e piscina limpas e funcionais. - O quarto é espaçoso e possui vista ou do lago ou das montanhas. - Tudo muito limpo - Pessoal muito educado e prestativo - Há restaurante no hotel com cardápio variado e preço bom.