Hotel Courtyard di Utica

Front desk clerk Buba almost ruined our entire family reunion. Thanks to IHG corporate and two hours of work around to bypass Buba’s “policy” of not allowing secondary guests listed on the reservation to check in, the trip was a success and we enjoyed the hotel and the other friendly and helpful desk clerks. Supposedly Buba was acting at her managers direction, when I called the manager had “just stepped out” but never returned my call at all over the three day time from I was waiting for it. Again IHG corporate assisted and the manager and desk clerk Buba did not. My secondary guests were listed in the reservation and they had copies of the reservations with their names on it, but Buba stated it was not the policy to allow the secondary guests to check in due to fraud concerns. IHG corporates stated to me that IHG guests collect points for stays and can use the point to book rooms for family and friends as long as the other person is listed on the reservation (they were) there should be no problems. They also stated that they validate my account and attempted to assure Buba that there was no fraud. Anywhooo Buba (and the manager?) need some coaching and education. I am a diamond member and never had that happen at any hotel and hope it never happens again. I’d rate Buba and manager 0/5 but the other workers and the hotel itself are 5/5.

We loved the historical district &everything was close in travel timethe pool was closed because of health departments on Friday but the 8 and 12 year Olds went with mom dad and 82 year old great grampa to go cart track it was alot of fun only a 5 hour trip from tinley pk Illinois

This by far was the absolute worst experience I have ever had at a hotel! I reserved a room for a wedding I was attending and they had reserved a block of rooms. I booked my room over a month ago. Never heard anything and the day before I got an email to check in so I did. I drove 4 hours to get to hotel to find out that there were several people who have been waiting for rooms in the lobby for over 2 hours! When I went to check in, I was told that my booked room was not available as they had a hockey tournament that books the hotel every year and that the hotel was overbooked by 5 and I may not get a room at all! I had a wedding to be at starting at 5 and it was already 4:15. I tried calling corporate and they took my reservation number and then transferred me to someone else and they started to talk with me and then I got disconnected. Could never get back in touch with them. The front desk Lao told me they were short handed as 2 people called off. He called and spoke with the manager of the hotel who was at home, and not there assisting with all of these problems. I was then told that they would be giving me 20,000 points in my account, and that would plow me to go to another hotel and try and get a room! I am from out of town and had no idea where the other hotels were! Again, we were late for a wedding! Finally, after my friend changed in the bathroom while I argued with them, they finally had a room that was not the room I booked, but better! We ran upstairs and I got changed and we’re over an hour late for the wedding missing the vows! We were offered the room at a discount, but they had already charged my card earlier in the day! Said a credit would happen at checkout and it still has not come through. Was not given the credits I was promised! When we checked out, I found out the rude guy at the desk mixed up our rooms with another couple and we were in the wrong room under their name! Getting sleep at night was impossible, because the kids were running, yelling and screaming in the halls all night with no help for parents. When we came back from the wedding, all of the hockey parents were sitting in the lobby drinking with more alcohol than a bar! I counted 26 bottles of wine at one table, and a ton of heavy liquor bottles at the other table! The parents were even loud and their children were terrorizing the residents of the hotel! I have been trying to get a hold of corporate today to no avail! Never stay at this hotel! I could understand maybe if this was not an international chain of hotels, but they are a well known hotel chain! Very, very upsetting and will never stay at another one again!

Pretty good place for a budget stay. Don't expect anything crazy but I see this place as a spot to rest and go mostly. Overall it was very clean rooms were big for what I got and I'd say it's a good deal but wish it was a bit cheaper for some aspects.

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