Hotel berhampiran Oneida County Historical Society, Utica

Nice clean hotel. Good breakfast.

服務態度非常好

We stayed here while attending our daughter's graduation from nearby Hamilton College. The hotel's COVID-19 safety protocols appear to be solid. Our room was clean and comfy. Mattress was not as firm as we like, but we slept OK. Breakfast was lame: tiny cereal boxes, sausage biscuits, oatmeal packets, individually wrapped muffins, yogurt, coffee, milk. Odd thing is that it appeared some people got a hot breakfast if they arrived earlier than we did. There were small chafing dishes that had held eggs and sausage. Not sure what that was about. Two more odd things: 1. our room was not cleaned the first night, even though I specifically asked about it after lunch, when it seemed the housekeeping staff was gone. Front desk made a note, but no one came to clean. I called again and front desk said I had to request cleaning. OK. I officially, for the second time, request cleaning. 2. front desk has bottled water in a small fridge just out of sight. if you ask for it, they will give you a bottle. if you don't know about it, I guess you have to pay for a bottle from the section where they sell food near the front desk.

Need to have better rates during week

This hotel does a decent job of delivering what you expect when staying at a Fairfield. The rooms are clean and sharp, everything looks fairly new, the bed is comfortable, and the breakfast in the morning is just fine for a hotel buffet, though lacks the option range that some have and is not fully replenished throughout the service period. I appreciated that the TV in our room supported streaming (you can login to your Netflix service / etc) -- we used that. I wish that it was more common for a hotel like this to use actual reusable plates/silverware for the breakfast rather than everything throwaway. The breakfast was supposed to be available until 10am, but the staff started packing it up around 9:45. When my girlfriend tried to get breakfast around 9:50, the staff were able to bring a few things back out of the kitchen for her -- but really, if a breakfast will be packed up starting at 9:45, list that as the end time rather than 10am. Checkout time is noon. The housekeeping staff knocked first around 9am (while we were still in bed), then again around 10:30am to see if we had left yet so they could clean. Since we were not checked out of the room yet, this felt a bit like being rushed out. I always prefer it when the housekeeping crew either waits until checkout time or starts first on the rooms where guests have checked out early, so I'm not woken up. I understand that staffing shortages likely make this kind of coordination hard. These are minor issues in the scheme of things. Overall a solidly decent night and a hotel I wouldn't hesitate to stay at again if I was in the area, though probably wouldn't prioritize over other options either.