Hotel berhampiran City Waterbikes, Utrecht

near by congress location

First and foremost, this is NOT the review I was planning to write. Everything was very nice until the last day of my stay. One day before my check-out, I charged all my electronic devices, left cables on my bed and went to the conference. Upon return, I saw the room cleaned but noticed only at night that my Apple Watch cable disappeared. I searched everywhere & couldn’t find it. Everything else was there (documents, jewellery etc.). Being 100% sure the cable was on my bed BEFORE room cleaning, I spent 2 hours clarifying the issue with staff in the morning. The most ‘exciting’ things happened at the reception. I was offered to be contacted in case the cable is found. I explained that I’m not satisfied with that and asked for the management. A young woman representing the management started our conversation defining the problem as “you’ve LOST your cable” (NO, I HAVEN’T “LOST” my cable, I LEFT IT ON MY BED, NOT the same). She continued accusing me, indicating it’s actually all my fault: - I probably “lost the cable somewhere else, maybe it’ll be found in the hotel”, - I “should have put my stuff in the safe” (MAYBE. But even if I had done it, it would NOT have crossed my mind to put an Apple Watch cable in the SAFE! Maybe I should have put my whole suitcase in the small safe as nothing is safe in this hotel anyway?!) - When I asked for compensation of the cable cost (not so cheap - 40 Euro), she reacted “but do you suggest that someone STOLE your cable?”. I responded I don’t suggest that but I don’t think it’s fair that I left the cable in the room, don’t find it anymore and must pay for it from my own pocket… - “Who knows what happened in the room, not sure the cable was there at all” - so the hotel won’t compensate the loss. Very convenient to say to avoid any responsibility, maybe it’s not the first time when it happens? Overall, I find the way this management staff member spoke to me outrageous & unacceptable. I hope it’s not hotel’s policy to deal with such issues like that.

from friendly employees to excellent location and beautiful design, the Park Plaza Hotel will be again our choice in our next trip. We enjoyed the breakfast, the comfortable and king sized bed and the well organized hotel. I am mentioning twice the polite and smiling employees!

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

I stayed at the Moxy as part of a Leger Holidays tour for 4 nights, breakfast included. The room was modern and clean with plenary of natural light and a good view over the canal. I understand the concept, but for more than a nights stay, I missed the use of a wardrobe, and due to the sliding bathroom door, it was difficult to hang towels anywhere. The room was cleaned with fresh towels provided daily. Was great to have a good quality hairdryer too. There is an ironing room in each floor. Breakfast was a little disappointing, although there is a continental selection available, the hot food was heated up rather than fresh (or so it appeared). There was only one coffee and one juice machine, which meant queues or missing out on a hot drink to start the day, especially as part of a coach party as everyone has breakfast around the same time. Seating also seemed a little limited for the size of the hotel. The hotel is very well located, within an hour or all our excursions, and only 5-10 minutes walk to a selection of restaurants and bars for the evening (only bar snacks available at hotel). It is also only a short taxi ride into the city.

Utrecht is not cheap especially hotels near the centraal and old town,but Ibis which is locateda few minutes from centraal offer nice room and good price. Once you arrive at Utrecht Centraal, take bus number 5 from platform D. The hotel is just two stops from Centraal. As this hotel located beside a big road,then some rooms will experience traffic noise,but the noise insulation is quite good except we open the window for some fresh air. The lobby is nice, not too many sitting area, beside the lobby is a huge breakfast room. Surrounding hotel no restaurants or minimarket,so be prepared if you want to return hotel. The breakfast was very good and nice. Enjoy the hot meals and good coffee. Absolutely will return to stay at Ibis Utrecht, location and price make it all.

Starts off with nice spacious room. Coffee machine. All good so far. Then the shocker. The bathroom was made for a 7 year old. I forgot to take photos but I was shocked at the size of this ridiculous bathroom and shower stall. You couldn’t turn in the shower or the rest of the bathroom. You pretty much go in and then back out. But the torture wasn’t over. The “climate control” or air conditioning was not working at all. Zero. Nothing. Wouldn’t cool and wouldn’t heat either. The room was really hot. Had to open a windows and that wasn’t great as it was raining and there were noise from the street below when window was opened. With no reception there was nobody to ask for help. Another tiny point was that the hotel didn’t even have a vending machine to buy water or sodas from. We couldn’t find a store close by. But that was the least of our concerns. I’m really surprised that none of the other reviews mention any of this kind of problem.

The air conditioning in my room hadn't been working for my entire stay (almost two weeks). I reported the problem to the staff, but nobody was able to solve it. I reported it using the form they have on their website and nobody replied to me. I could not sleep two nights because of the heat so I asked to change my room: they told me it was not possible because the hotel was fully booked but on their website there was always a room available... Bad experience with the organization of the laundry service. Backdoor ringbell does not work properly, at any time I wanted to enter the hotel I had wait a couple of minutes to have the door opened. Not good cleaning (dust in the corners of the room). The gym room is too small and not well cleaned and the equipment consist just in a cyclette, a tradmill and an elliptical machine, so no weights or space to workout. I have to wait weeks to have my company's data added to the invoice even I asked for it when I booked my room online. Appartenly the receptionist could not do nothing about it... The only two good things that I noticed is the quiet at night and day, and the nearby bus stop that is directly connected to the city center.

Mooie, grote en luxe lodges. Leuk ingericht, apart woon- en slaapgedeelte, fijne regendouche en apart toilet. Het bed sliep ook heerlijk (boxspring). Enige minpuntje was de gastvrijheid, het is ook maar een kleinschalig hotel (10 kamers). De 'receptie' bevindt zich in het restaurant, je krijgt een pasje overhandigd en that's it. Geen info over diner, uitchecktijden, gebruiksaanwijzing apparatuur enz. De chromecast op de tv kreeg ik niet aan de praat, dus heb ik maar netflix op de laptop gekeken. Zonde...

Een superiour kamer geboekt voor een nacht inclusief ontbijt. Pluspunten: - grote douche - heerlijk (groot bed) - ontzettend goede verduisterende gordijnen - grote minibar/ koelkastje - vriendelijke ontvangst - over het algemeen een nette / schone kamer Minpunten: - klein balkon zonder meubilair (je betaalt extra voor het balkon, maar je kunt er eigenlijk geen gebruik van maken...) - slecht en traag werkende tv - kitranden douche vergeeld - ontbijt standaard - geen activiteiten in het hotel (bijv tafeltennis, biljart, darten etc). Voor €124 geen goede prijs / kwaliteit verhouding en we zouden dit hotel daarom geen t****e keer boeken.