Hotel berhampiran Educatorium, Utrecht

This was advertised as a four star hotel . It wasn’t . Old and outdated with a musty smell in the halls. Dark and dingy room with no air conditioning. The room and bathroom were full of flies. The fitted sheets were so small that you would wake up every morning lying on the hard mattress. The shower (which was a bath unit with a shower attachment) totally soaked the floor whenever it was switched on and the shower screen wasn’t installed correctly. Breakfast on our first day consisted of a buffet with congealed scrambled egg and a unit which had only 4 slices of bacon . We were also offered chicken sausages which were disgusting . There was no toaster. We stayed for two nights and couldn’t wait to get out of the place . It was depressing .

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

My stay at the Bunk Hotel exceeded all expectations. 1. Location - it was much better than I thought it would be - everywhere was close, there were many restaurants or bars around, as well as a shopping center, and the music complex where I spent most of my time was only one block away. 2 Facility - I spent two nights sleeping in the Bunk Pod and the capsule was of a much better standard than the capsules I had seen so far - first of all, it was higher and had a double mattress. In addition, the room itself, where the capsules were located, was well soundproofed. I slept great there. 3. Food - delicious and filling, the restaurant had both gluten-free and vegan options, and a detailed allergen chart is available. Kudos. 4. Service - by far the greatest value of the entire facility. All of the staff were incredibly friendly and helpful and did everything they could to make your stay enjoyable. Let me give an example that surprised me: On the first evening I misunderstood the locker system and instead of using the free locker under the sleeping pod, I rented a paid locker in the corridor for 24 hours. I realized this within a couple of minutes, and immediately vacated the paid locker. I didn't have high hopes of getting the fee back, but I asked the staff about it, hoping for at least a partial refund. I was told at the reception desk that this would probably not be possible, but as compensation for this - even though it was my mistake - they could offer me a free coffee. A very nice gesture, which I accepted and carried on with my day. Imagine my surprise when the next day I received a refund of the full amount paid for the locker rental. I simply have no words, outstanding customer service. Most hotels would not care. 5. Self-service - an additional plus was that the entire check-in and check-out process is self-service. You can check in at any time, even in the middle of the night, and everything is done with access cards, even lockers. The only thing that comes to mind is that access to the capsules located higher up could be more comfortable - especially the ladders leading to them. That's the only downside - other than that, everything was excellent.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

地理位置方便，烏特勒支中央火車站步行6分鐘左右就到了，酒店外表平平無奇，房間設施卻還不錯，衛生間也挺大，特大的床有2.3米左右寬，床品枕頭都很舒服。中央車站有很多餐廳和超市，還有一家中國奶茶店Tea Guys，終於喝到了來荷蘭后最好喝的奶茶。

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

Prima hotel, goede locatie en lekker bed. Het zag er allemaal vrij nieuw uit.

Hotel DeBlend is located across from the headquarters of Douwe egberts in a semi-industrial area of town, but was very quiet and very convenient. The air conditioning is a terrible inconvenience just like it appears to be in every other European hotel except for the hunfelt. You are not actually in control of the temperature of your room it just makes it a little more cool for a little more warm. You don't have any real control. We found it got a bit warm at night. It is a primarily self-service hotel, but the instances where we required human assistance, the staff were very kind and accommodating. The kitchen is very convenient feature for anyone staying more than a few days. We highly recommend 2L DeBlend.

Not only elevator construction but also next door parking house construction is disturbing your experience. If you turn left from elevator, you might think you walked thru portal to soviet union. Perhaphs some kind of temporary wall or curtain would be good there. Gym is really only a fitness room with few cardio equipment. Those were new and worked well, if you need such. Fitness room was well hidden, no signs until you reach the room (hint: 16th). Staff was friendly and easy to contact. Restaurant was good and always had few empty seats. But also breakfast area was hidden strange way into last end of restaurant. Cannot find any views at any direction, you can choose highway, industrial area, swamp or warehouse. Because of the construction works, I suggest delay visit until they finish that. But if only location matters, this is just fine.

We haven't been back to this hotel for over 2 years and it was better than ever this time. We got upgraded to a suite as a Diamond member which is always nice. The newly renovated rooms are well done and super clean. It was nice to see that the hotel menu for dinner has gone back to a more classic Hilton style menu which we like. Based on this we decided to eat at the hotel and were very impressed. The quality of the food and taste were great. The waiter had a nice balance and flow. We had the Caesar Salad with chicken, Fish and Chips, steamed asparagus and the cheese platter for dessert. Breakfast was very good as usual and many of the staff from a few years ago are still there so felt like home. All in all a very well run hotel from top to bottom. It's a great base to explore the area in terms of hiking and biking.