Hotel berhampiran Wilhelminapark, Utrecht

This hotel is in a fabulous location and backs right up to old town Utrecht. The staff don't seem overly friendly and in fact, I think we only received a smile 3 times in the week that we were there. The rooms are big, and the welcome note was appreciated, even if addressed to my husband who wasn't traveling with me and had nothing to do with this reservation! Breakfast is fantastic with a huge selection to satisfy every dietary requirement and while expensive, felt like a reasonable price for everything that was available. The grounds are beautiful and seeking shade one afternoon we tried to sit at a table under umbrellas outside the dining area. We were quickly moved away from that area by a very brusque member of staff and told to try in the garden area. The staff in the garden/bistro area subsequently told us we couldn't sit there if we weren't going to order anything. I think if the staff had felt more friendly, then I would have felt more inclined to give a higher rating. However, this doesn't detract from the fact that the hotel is very clean and well maintained, the rooms feel spacious and well-appointed although the bathrooms feel a little dated. There is a very small pool area and gym but we never got the chance to utilize either space. Proximity to the beautiful city of Utrecht really can't be beaten, and it did feel special to stay somewhere with such history and I left a little bit of my heart in Utrecht. Overall, I'd recommend this hotel and would absolutely return to stay at this fabulous location.

Nice, clean hotel in a great location for the train/tram and football stadium. Check in was quick and got a nice g&t welcome drink. Service was quick and the staff were friendly. The room was nice, but the view wasn’t the best. No kettle facilities in the room which is a must for me! However, they serve hot and cold drinks downstairs. The outdoor area on the canal was lovely in the sun! Would definitely stay again.

Nice hotel, decent rates, good bathroom, but really just lacking in information. First off, the hotel is in a mall, and there’s no indication of which doors are open after the mall closes and which aren’t. Google Maps is unaware of that, so if you’re relying on that or a similar service to get you back to the hotel, be aware that will not work, and employees will not provide you with useful information about this unless you ask. For the record, I eventually managed to enter via Catharinje Esplanade. Second, maybe it’s because I visited on a holiday, but there was no front desk or room service late at night, which would be totally fine IF that communication were provided. But there was no indication whatsoever that the supposedly 24 hour room service was not actually 24 hours. Again, certainly don’t begrudge employees a night off. But *management* needs to do a much better job communicating what services are or are not available and when. Don’t promise something your employees can’t deliver. If management would just set realistic expectations and provide a little more useful information, this would be a nice hotel.

My stay at the Bunk Hotel exceeded all expectations. 1. Location - it was much better than I thought it would be - everywhere was close, there were many restaurants or bars around, as well as a shopping center, and the music complex where I spent most of my time was only one block away. 2 Facility - I spent two nights sleeping in the Bunk Pod and the capsule was of a much better standard than the capsules I had seen so far - first of all, it was higher and had a double mattress. In addition, the room itself, where the capsules were located, was well soundproofed. I slept great there. 3. Food - delicious and filling, the restaurant had both gluten-free and vegan options, and a detailed allergen chart is available. Kudos. 4. Service - by far the greatest value of the entire facility. All of the staff were incredibly friendly and helpful and did everything they could to make your stay enjoyable. Let me give an example that surprised me: On the first evening I misunderstood the locker system and instead of using the free locker under the sleeping pod, I rented a paid locker in the corridor for 24 hours. I realized this within a couple of minutes, and immediately vacated the paid locker. I didn't have high hopes of getting the fee back, but I asked the staff about it, hoping for at least a partial refund. I was told at the reception desk that this would probably not be possible, but as compensation for this - even though it was my mistake - they could offer me a free coffee. A very nice gesture, which I accepted and carried on with my day. Imagine my surprise when the next day I received a refund of the full amount paid for the locker rental. I simply have no words, outstanding customer service. Most hotels would not care. 5. Self-service - an additional plus was that the entire check-in and check-out process is self-service. You can check in at any time, even in the middle of the night, and everything is done with access cards, even lockers. The only thing that comes to mind is that access to the capsules located higher up could be more comfortable - especially the ladders leading to them. That's the only downside - other than that, everything was excellent.

Location is perfect right next to Utrecht Central station and a big shopping centre. Pass the shopping centre and you're in town centre. Has a swimming pool and a small gym on the top floor. The only problem we had was one of our towel had some brown stains on it which doesn't look very pleasant but we showed them and they got us clean ones straight away. Also there wasn't hair conditioner but in another of their Inntel hotel we stayed there was. Try to get a room facing the train tracks I think would have a better view.

Nice hotel, location near at utrecht central station and shopping center. Bed comfortable with wide room. Will come again in this hotel.

We have stayed there twice and both times the service and food was the best you could ask for. All staff are very friendly and helpful. The rooms are always kept clean and we always feel saft staying there and the price is great. If you need a place to stay in Zeist NL. you need to look no farther than the Hotel Theater Figi ” it's the best” Van and Linda Scott

Not only elevator construction but also next door parking house construction is disturbing your experience. If you turn left from elevator, you might think you walked thru portal to soviet union. Perhaphs some kind of temporary wall or curtain would be good there. Gym is really only a fitness room with few cardio equipment. Those were new and worked well, if you need such. Fitness room was well hidden, no signs until you reach the room (hint: 16th). Staff was friendly and easy to contact. Restaurant was good and always had few empty seats. But also breakfast area was hidden strange way into last end of restaurant. Cannot find any views at any direction, you can choose highway, industrial area, swamp or warehouse. Because of the construction works, I suggest delay visit until they finish that. But if only location matters, this is just fine.

Perfect location to travel in and around Amsterdam. Free parking onsite with plenty of spaces! Rooms are great and very clean!

It's a hotel, like a small resort. It's nice to get a car and drive around. The hotel has a special ventilation unit l on the window so as kind of thoughtful. the breakfast is okay.