Hotel berhampiran Free Camping and Picnic Park, Lagoa do Saloio, Valado Dos Frades

First I'd like thank the lovely receptionist who checked us in and later offered us a ride to the village as we were walking there. I didn't get the chance thank her again. We decline as we love to walk and wander but we were very appreciative of her gesture. The hotel has a lovely view over the beach and the cliffs. We took advantage the dinner buffer which had a lot choices and all were delicious. Breakfast was also great, the bed comfy and the room cozy. We will definitely be back someday.

Last time we were in a different hotel, so thought we’d try this new one, Hotel Praia. In a good location, walking distance to the bus station and a couple of blocks to the beach and the touristy restaurants and shops along the waterfront. Breakfast was included and generally, it was fine. Great Nespresso coffee machine! Eggs were sweet; maybe someone put sugar in them? Sausages and bacon were not to our liking, but we appreciated the pastries, cereal, fresh fruit and yogurts. Staff at front desk were pleasant and helpful, but anytime we needed something, there was only one person working, so always had to wait. Same happened at breakfast in that there was not enough staff for all the people trying to eat. But, everyone was working hard and were very nice. New, light and bright, big rooms. Safe not working, very spare with really no decoration and minimalist white furniture, no hooks in bathroom, no place to hang towels and stuff. Wi Fi works okay, terrible water pressure, how about putting in some hooks and shelving. Also, places to plug in devices were needed. We don’t watch tv in a hotel, but this was the smallest tv we’d ever seen; if it was 15 inches, I’d be surprised! The hotel room was unfortunately not clean when we checked in and never vacuumed during our stay. We walked in the room in white socks and they were filthy, and lots of stuff stuck to them!

Estive no SPA mais famoso do momento em Portugal (1º fim de semana de fevereiro), um caos, excesso de gente, alguma desorganização no check-in, partilha de informação distorcida por alguns funcionários. Quando o motivo principal é usufruir de um espaço que proporciona relaxamento e bem-estar. Deveriam ter mais cuidado no que concerne à higiene e limpeza das piscinas, porque este ponto em particular trata-se de saúde pública. O complexo não sofreu limpeza entre o dia 03/02 e 04/02. Check-in apenas as 16h, ao aceder ao SPA já se encontra cheio. Sem espreguiçadeiras, sem sítio para colocar toalhas, um caos. Da maneira como está tudo organizado, a meu ver não vão longe. Existem muitos SPA espalhados por Portugal, mais pequenos, mas com excelentes condições de higiene e conforto. Uma desilusão...

I choose this hotel for a health reason, to access their spa/jacuzzi. I only had 3 days of vacation to use, but unfortunately their spa, besides being expensive, doesn’t have safety and quality conditions. They receive swimming lessons on their pool (noise, confusion, music, dressed and street shoes entering the spa area), the pool water is always very cold, some days the jacuzzi, sauna and Turkish bath also cold; schedule too many people for the same hours (disrespectful customers who don’t give you the chance to use the jacuzzi), and disregard all responsibilities of this poor management. I complained, in the end they discounted the spa cost, wanted to offer 2 nights - on the same minute I was paying for 4 nights (complaining about the worst vacations I had, and for not being able to rest properly). Off course I reject the offer, which was taken as an offense. If they really wanted to help, they could discount the same 2 nights from the payment. But no, the offer was just for their own sake to make me come back, and not to compensate the damages I had of spending the only 3 days left of vacations I had, plus being under stress all the 4 days of stay. The staff tried to help and were nice, but their manager had a very bad attitude, arrogant and stupid, which could be avoided. I didn’t call the manager, so appear to make an offensive offer… is not the best way to manage an hotel. After this conversation with the manager, I left the hotel very very angry and feeling disrespected. Besides the spa disappointment, this manager attitude was the worst point of my stay.

We stayed here 2 nights. We had a duite with our own deck and lounge chairs. unfortunately those lounges had bird poop on them when we arrived and were never cleaned. nor were we offered any nlanket or towel covering to allow us to use them. the room was clean overall and very spacious. the safe in the room did not work, even after we had staff come to reset it. the tv remote did nog work in the sitting area. Because of covid, amenities are reduced. the outdoor pool was open, and families were definitely enjoying it. the restaurant was not open the first night, and the bar had only snacks to offer. although the hotel advertises that they have a shuttle van, it was not available while we were there. The hotel sits high on a hill anove the town of Nazare so enjoys a lovely view. We asked about bus service to the hotel are and were told there is none. this is incorrect, however. we found a bus stop 3 doors away from the hotel and discovered it makes a loop through town. We sldo asked about restaurants and cafes nesr the hotel and were told we would need to go down to town. again this was incorrect. we found a fabulous restaurant next door.