I had mixed feelings about my stay. The hotel itself is nice, the location is very convenient, and the staff did make an effort to help when I raised issues.
The check-in experience was disappointing. I arrived around 11:00 and was told that even if the room was already ready, I would still have to pay extra for early check-in. Later, when I returned at the regular check-in time, I still had to wait around an hour because I had requested a room on a higher floor.
The first room I was given faced a constant source of noise, so I asked to change rooms. The replacement room was smaller, but much nicer overall.
My biggest issue was the sound insulation. The hotel advertises soundproof windows, but that was not my experience at all. I could hear a lot of outside noise, and the sound insulation between rooms was also poor. I could clearly hear the guests in the adjoining room talking loudly and making repeated banging noises.
The hotel did try to help when I contacted them, including speaking with the neighboring guests and offering another room, which I appreciated.
Housekeeping was also inconsistent. Towels were not replaced, and there were visible marks on the floor. The hairdryer was also extremely outdated and impractical to use.
Overall, I liked the hotel itself and especially the location, and I appreciate that the staff tried to help. But the check-in experience, housekeeping, outdated room amenities, and especially the poor sound insulation affected the stay quite a lot.
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