Hotel berhampiran Auchan VALENCIENNES, Valenciennes

The location of the hotel was perfect. Close to the centre of the village, next to the train station. The hotel staff were very helpful and friendly. Breakfast in the hotel was quite diverse: hot - scrambled eggs, sausages, also cold meat, cheese, jams, yoghurt, pancakes, cereals, bread, crosant, coffee, hernata, juices, chocolate. There was something for everyone. I strongly recommend.

I wanted to love this place! I wouldn’t have traveled to the middle of nowhere had I thought I would have had un unsatisfactory visit. My expectation was to have a relaxing spa weekend. I went directly to the spa for my first service after check in. The staff were very warm and friendly but I was very disappointed with the facial. I paid 110€ basically for mud to sit and dry on my face for an hour. No shoulder massage during. After the spa was dinner time. I emailed 4 days before my arrival for a reservation. I was told to wait 30 min when I arrived there was only one other table. The food was another disappointment but based on other reviews I read this wasn’t a big surprise. I started with a cold eggplant parmigiana really lacking flavor, the pasta was a heavy butter sauce overly salty. Well, time for a good nights rest. I tuck into my suit which I paid to for an upgrade. The bed was too firm for my backs liking. I woke the next day with a painful back I thought I would go to the spa for a massage but based on the previous day thought I would be left with another disappointment. I decided to call it quits and check out early. As a compensation to not leave I was offered a complimentary cheese board. I really didn’t feel like stuffing myself with cheese after this disappointing stay so I left the cheese behind packed my bags and headed out of town. Overall, the hotel has potential to be great. The renovations were beautifully done. Perhaps lacking a bit of soul with the decorations but with proper management and design a well trained spa team it could be great. Wish you the best but this time was a big flop.

Les appartements en eux-mêmes sont plutôt agréable quoique un peu vieillissant tout de même. On le remarque surtout au niveau des sanitaires (joints de douche jaune orange). Quelques odeurs d'égouts remontent parfois par le lavabo. Au niveau des prix, la nuit n'est pas extrêmement chère, en revanche, 15€ un petit déjeuner aussi misérable c'est du vol! Du blanc de dinde carrefour, quelques oeufs à cuire au micro onde (si vous avez la chance d'en avoir), presque pas de choix, bref j'ai fait des hôtels de bien meilleur standing, avec des petits déjeuner d'une qualité nettement supérieure et pour moins cher... La salle de sport est un plus, ne vous attendez pas non à faire des grandes séances mais le nécessaire pour se maintenir en forme est présent. Pour un séjour de 5 nuits, avec 5 petits déjeuner, pas de ménage dans la chambre (ou l'appartement) de prévu pour la totalité de la semaine.... Pour avoir des serviettes de rechange, il faut payer... En bref, si vous cherchez un endroit ou dormir avec quelques commodités pour vous faire à manger c'est pas trop mal mais le tarif du petit déjeuner est juste clairement de l'arnaque ainsi que les services jugés ”en option” alors qu'ils devraient clairement être inclus de base. Si ça n'avait pas été pour un voyage professionnel (donc frais pris en charge par mon employeur) j'aurais clairement été très en colère. A noter tout de même que le personnel est accueillant, souriant et bien sympathique. L'hôtel est calme (exception faite de la route mais ça ce n'est pas de leur ressort).

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Don’t be put off by the outward appearance and location in an industrial area. This hotel has really comfy clean rooms, great nights sleep. Great value for an overnight stopover. Magiella (not sure of spelling) receptionist was really friendly and helpful.

Nous avons déjà été agréablement surpris qu'il y ait une réception et que le gérant nous appelle dans la journée pour avoir notre heure d'arrivée. Enregistrement avec sourire et bonne humeur. Chambres pas étonnantes. Toujours du bruit par des personnes qui se croient seules sur terre ... 1 serviette par personne pas suffisante.

Accueil agréable. Personnel très gentil et professionnel. Très très bonne literie. Un petit déjeuner gargantuesque !! (Bien que le retrait du Maroilles ne soit pas judicieux à mon goût. Le fromage de St Amand n’est pas comparable hélas…). Dommage que le spa ait disparu… Et que le nouvel aménagement du ****** ne permette plus de se rendre au restaurant sans passer OBLIGATOIREMENT par dehors (pas top pour ces dames en jupe lorsqu’il fait très froid). La pièce d’identité à présenter obligatoirement pour aller dîner est à revoir absolument ! Pour celui qui ne va QUE dîner c’est inadmissible (et limite légal…). Situation de l’hôtel idéal pour les visites alentour.