Hotel berhampiran HEMA, Valenciennes

The location of the hotel was perfect. Close to the centre of the village, next to the train station. The hotel staff were very helpful and friendly. Breakfast in the hotel was quite diverse: hot - scrambled eggs, sausages, also cold meat, cheese, jams, yoghurt, pancakes, cereals, bread, crosant, coffee, hernata, juices, chocolate. There was something for everyone. I strongly recommend.

Nous avons déjà été agréablement surpris qu'il y ait une réception et que le gérant nous appelle dans la journée pour avoir notre heure d'arrivée. Enregistrement avec sourire et bonne humeur. Chambres pas étonnantes. Toujours du bruit par des personnes qui se croient seules sur terre ... 1 serviette par personne pas suffisante.

Accueilli très tard, alors que ce très sympathique gardien de la sécurité a tout fait pour nous trouver une chambre sur la borne qui était fermée, réveil de la dame de l'accueil tout aussi sympa, super nuit tout nickel et belle déco, grand parc, de l'espace. L'accueil du nord n'est pas une légende. Petit clin d'oeil à la gérante, gardés vis collaborateurs ils sont rares... Belle journée

The hotel is nice but, plainly speaking, it was a hot day and we purposely chose this hotel due to the swimming pool. So when we arrived on 2nd August this year, which was a blistering hot day with over 35 degrees outside, with 2 young children in tow, keen to stay a night in a hotel with a pool on our journey to Austria, we were nonchalantly informed at reception that the pool was being fixed and was therefore unavailable on that day. Imagine the disappointment after a long journey on one of the hottest days of the year. We had even booked an option to cancel until 6pm on arrival, so a short email to inform us would have been much appreciated - either to lower the expectations of our tired, bored and overheated children, or just to book somewhere else on our way. The hotel does not mention air conditioning, so we didn't expect much, but the rooms were absolutely boiling and the fan that was in the room did nothing to cool it down. There is an 'air cooling unit' in the room but after trying to get it going and turning to reception for help we were - again quite nonchalantly - informed that this cooling unit wasn't working and they were waiting for a part to fix it. I'm intrigued after reading other reviews, as this seems to have been an issue for at least 2 years? I guess it really is time to get this sorted? The windows only let more hot air in, the aforementioned fan that was provided just moved the hot air from one end of the room to the other, and the temperature in the room finally went below 30 degrees some time after midnight, which gave us quite a short and unpleasant night of sleep. As mentioned in other reviews, I also noticed that there were very thick duvets on the bed which we instantly removed and put on the shelf. The bed sheets were more than enough and more attentive staff would have just not put them on the bed int he first place. All in all I don't blame the hot weather, rather the indifference of the staff towards their customers in a heat wave. I would have appreciated some kind of apology, maybe even an email prior to our stay to warn us that the pool is shut, and a room that is prepared for heat: for example, no duvets, curtains that had been left shut to keep the heat out, maybe a room on the shady side of the building, an offer for a free cold drink at the bar...there are myriads of ways to show your good will! As I said at the beginning, the hotel is nice, I like the reception area, the children's corner, all of it is nice, but the staff was just so demotivated and indifferent towards exhausted and overheated travellers in the face of the issues they were having (and not mentioning until they were queried), that this really spoiled our experience. The change has to come from the management: Proper communication towards customers and staff training, in order to deal with unforeseen (or quite predictable heat related) circumstances, and some investment towards the infrastructure in the hotel, because a worki

Don’t be put off by the outward appearance and location in an industrial area. This hotel has really comfy clean rooms, great nights sleep. Great value for an overnight stopover. Magiella (not sure of spelling) receptionist was really friendly and helpful.

Nous venons tous les ans au moment de la toussaint pour visiter la famille et cet hôtel est notre point de chute privilégié. On y est toujours parfaitement accueilli, cette année par Sandra et le départ avec Céline, adorable ! Chambre spacieuse, confortable et propre. Petit déjeuner au choix sucré ou salé copieux et de qualité. Un grand merci également pour l'accueil de notre chien, cela devient rare de voyager avec un animal en toute tranquillité. A bientôt !