Hotel berhampiran Palmetto House, Valley Falls

We were visiting family in the area and stayed here four nights. The location is a little awkward, there is no signage on the main road, and the building is somewhat hidden but once you know where it is, it's not difficult to get there. The check-in process was a little slow, but then I found out the desk clerk, who was very nice, was brand new, so the slowness was understandable. When we got to the 2nd floor where our room was, the hall carpet was covered with paint and plaster, really a mess. But when we got to our room, it had been recently remodeled and was very nice. The floors and wall coverings were brand new, I suspect the bed may have been new also, it was very comfortable. We had stayed at this hotel before so this time I had requested (and was given) rooms on the front side of the hotel away from the Interstate, which were nice and quiet. The room was very clean except for a little construction dust in the bathroom. The next morning, my wife requested that they clean the bathroom again, which was done. Everything worked as expected and we had basic room service every day except Friday. (Made bed, dumped trash, fresh towels, replenished supplies) Friday they replaced the hall carpet while we were out so that may have been the reason that housekeeping did not service the room. Everyone we met on staff was friendly and did their jobs well. The hot breakfast was the typical scrambled eggs and sausage patties and make your own waffle. It was a bit more minimal than some in that the only fresh fruit offered was apples and there were no biscuits. Still it was attended by a staff member so kept well stocked and cleaned up. When I booked this hotel on the Choice Hotels App, they were offering a special price for a four night stay, which was what we had planned anyway, so felt like I got a very good deal.

Our initial impression of the facility was negative due to the older lady at the front desk. She was not very welcoming when greeting us nor apologetic regarding the time it took to check us in which was over 20 minutes. When we finally got to the room the AC was not working which required me to go back down to the check-in desk. Fortunately, another front desk clerk who was actually preparing to leave for the day assisted us by attempting to fix the AC and then eventually provided us with a different room assignment - she was wonderful - I wish I had gotten her name. Both rooms were exceptionally clean which pleased me to no end. The entire facility was very nice and impeccably clean. Everyone on the staff (from housekeeping to the numerous front desk staff we engaged with over the course of our stay) was very nice and accommodating with the exception of our initial check-in clerk. I would highly recommend this location but recommend they better train some of their staff.

The staff was really nice. We were there for a volleyball tournament and I really appreciated them having breakfast for the kids before we left. I have been to a lot of Hampton Inns that have not had breakfast out that early in the morning on weekends. The hotel was clean and beds were comfortable. Only negative was that the room layout for me was not what I like. The bathroom door was next to the bed instead of the door being between the entrance and end of the wall. You actually had a small area between the door and the bed and it was hard to get up early and not wake up everyone in the room. I would stay here again!

The hotel and customer service is absolutely by far above and beyond thank you and have a great day

Great location