Hotel berhampiran Dennis' 7 Dees Garden Center, Vancouver

We went as little couples getaway for a night. The staff was amazing, food was amazing as well. We stayed in a king room and it was perfect. We would definitely stay at the Heathman again. Plus they are dog friendly so we plan on bringing our dog next time.

We like this place and stay here often. Free airport shuttle, good bed, good breakfast, big television. We find that it is much easier before flights to stay here the night before. The air flight schedule board is in the lobby.

I want to start off by saying that I am not a motel snob, I have stayed in many dingy places. I have never written a review, but I feel the need to warn others of this place. Firstly when I got here, I found pube looking hair in the bed, it looked like the sheets had not even been washed, they were stained (fresh stains) and they had holes in them. It was disgusting, but thankfully I had a sleeping bag in my so I sucked it up and tried to go to sleep. After about an hour or trying to asleep over the sound of some tweaky people having a yelling match under me, I was finally able to fall asleep. Around 2 am, I was woken up by loud pounding on my door. It startled me, but I figured someone had accidentally knocked on my door and they would go away, but he didn’t. He started pounding on my door and yelling “RICKY F***G LET ME IN MAN I NEED MY BAG!!” My window was open partially due to the extremely strong stench of cigarette, so I could hear outside very well and he could hear me. I was trying not to make any noise because I didn’t want him thinking Ricky was ignoring him so I went and hid in the bathroom. I tip-toed to the door to look and see what kind of guy he looked like and he looked like an unstable addict. He kept yelling and pounding” RICKY F*** LET ME IN”!! He got angrier and angrier and began saying “IF YOU DONT LET ME IN IM GOING TO BREAK THE SCREEN! I didn’t know what to do, I tried yelling that it was the wrong room in a mans voice (I am a young woman alone so I wasn’t trying to have him know that I was alone in there) but he just kept yelling that he was going to break the screen. - [ ] At this point I was extremely frightened so I hid in the bathroom and called the front desk whispering so he wouldn’t hear me and become further antagonized, I asked them to send someone to tell him to go away. The response I got from the hotel was “sorry we won’t do anything about it, questioning me saying “how do we know you don’t know him” i repeatedly told them I didn’t know him, that he was threatening to break into my room at any moment but they didn’t care and were extremely rude to me. I asked them to call the police, in response I was told if I wanted to call the police I should do it myself. - [ ] I called 911, they came just in time. He was saying he was about to break the screen as they arrived. Even after the police were there the guy continued to say “please tell Ricky to let me get my bag. I said I don’t know Ricky, please leave me alone. They told him I don’t know Ricky, but he was angry and confused. The police left, this was around 3:30. I tried to sleep but I was scared he would come back, angry i had called the police on him. I finally got to sleep at 4:30, when I woke up my alarm hadn’t gone off because I had left my charger in the car and I didn’t want to leave my room in case he was still out there. I woke up at 10:45 and the checkout was 11. I called the desk to ask if I could have a 11:15 checkout because of this

Very good Very good Very good Very good Very good Very good Very good Very good

The property was safe and well-maintained, if a bit dated. Staff was helpful and friendly. However, I was shocked and disappointed to find that the free breakfast advertised on their website does not exist. On the official IHG webpage for this particular hotel, the current front page runs the statement ”Great dining begins here each morning at the free, hot Express Start Breakfast Bar. You'll be ready for the day with ”Make Your Own Pancakes,” western omelets, biscuits and gravy or other hot items, the cold favorites and bold 100% Arabica bean coffee.” However, when we arrived, we were informed that they did not offer any breakfast whatsoever, other than the adjacent hotel restaurant at which one could purchase meals. We did not bring breakfast food because we were advertised this free breakfast *on the official webpage* We feel lied to and cheated, as if we paid for a service only to find the service was missing a key promised component.