Hotel berhampiran Burnaby Radio Communications Ltd, Vancouver

My husband and I stayed one night at the Burnaby location in order to attend a dinner function nearby. We checked into our room and the heater was already on and set at 68 and seemed to be working OK. Shortly after we arrived in the room, a maintenance person knocked on the door to see how the heater was working. That should have clued us in as to what would happen next. A bit later, the unit started to spit out cooler air. I might add that the unit never cycled off and on as it should. I turned the unit up to around 72 to see if that would make a difference but no it did not. We contacted the front desk and within 5 minutes, maintenance came to check. We were told that the heater had to remain at 68, no higher or it wouldn’t work. I have never heard of such a thing. High temperature in Vancouver was mid 40's dipping into the 30's at night. By this time, it was 5:30 and we had to head out the door for the dinner event at 6PM. I wish we would have demanded a different room, because when we returned it was definitely cooler in the room. We were both tired and needed to leave the hotel early in the morning so we decided to “gut it out”. I looked for additional blankets and there were none. I wound up sleeping a total of 2 hours in my coat. This was not a comfortable experience.  I am generously giving this property 2 stars as the room itself was clean and the bedding was comfortable. The front desk clerk kindly gave us a 50% discount for our discomfort which was the best she could do, but when I contacted their HQ was offered a 50% discount off a future stay. Don't think I will take them up on that offer, but thanks anyway.

This hotel is under new ownership and in the process of being renovated, I was assess that all the stories you hear about it previously are true, it seems it was very runned down previously. The room we had was renovated, some areas looked like paint over stuff that should have been replaced. The Astro turf on the balcony was interesting. The room itself was clean and the beds were comfortable. When I asked for an additional pillow it seemed like a big deal although they did find one. The hotel is decent now but I could see it declining very fast if not properly maintained

The location is good and the room is very big and clean. Highly recommend and will come back again

Staying for 3 nights. Staff lovely, room fantastic and location perfect, just on the edge of wonderful hiking areas as well as downtown Vancouver. Bar, restaurant, liquor store and general store on or next to the site. Great hotel. Would 100% recommend.

The Hyatt was amazing with great service from the moment we walked in the door. We were able to leave our luggage while we waited for our room so we could explore the city. They were wonderful and cleaning our dirty towels and changing beds each day, the outdoor pool and hot tub were a welcome site after long days of walking. The only downside was the lack of restaurant access. 1 restaurant is barely open and the other is so high priced and doesn't deliver to your room. Thankfully Skip the Dishes was an option. Starbucks right in the lobby, can't go wrong with that!!

Paradox has so far been the best hospitality and service experience we've had in years. Right from reception, room service to valet. They're friendly, extremely helpful, there are details that you'd never think of heated floors in the bathroom, filtered floral air in the washroom. Right in the middle of downtown, everything is within walking distance, the rooms are absolutely an oasis in the middle of a metropolis. Stay here!

Hotel location is perfect. It’s right next to the Richmond Night Market and has included parking in the garage right next to it. The staff, minus one experience, was all very nice and helpful. Our room was very cozy and perfect for what we needed. The AC blew nice and cold. My only complaint that could’ve brought the rating up higher was that our toilet’s water kept rising and would get self clogged even though we literally just had got there and just used the bathroom to pee. On our way out, we decided to go the front desk to ask someone to service it while we were out. They instead just asked me “so do you want a plunger?”. We had somewhere to be so I just said sure, maybe I can just take a look at it when I’m back. Well, after getting the toilet to flush, it just clogged again. So we pretty much had to use the plunger every single time we needed to use the bathroom which was really annoying. It really brought the experience of staying there, down.

I have stayed here many times and find the hotel and amenities are perfect for my business travels. The excellent location across from Landsdowne Mall is perfect to stroll around and Skytrain is only 5 mins away.

Was a pleasure to stay my first time in a pod hotel. Saved a few hundred dollars as it was affordable over high priced hotels :)

The host is very friendly. The room was very clean. Everything went great. The host directly messaged me to ask about arrival time and was very flexible. Before leaving, she offered some delicious quick breakfast and snack items. I would definitely book this place again in the future.